Requirements The Human Dimension

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Requirements(The Human Dimension)
Michael Goom MBDA Missile Systems Ltd Human
Factors Integration Defence Technology Centre
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The Requirement!
The system shall be easy to use
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(No Transcript)
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Top-Level Work Package Breakdown
Work Package 1 HFI for C4I and NEC Neville
Stanton Chris Baber Work Package 2 Training
Definition Requirements Specification Don
Harris Work Package 3 Review Updates to
the MoD HFI Process Pam Newman Work Package
4 Programme Awareness and Dissemination Bob
Stone
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Cost

• 1980 People accounted for less than 40 of the
  Defence Budget
• 2004 People account for more than 60 Defence
  Budget
• Rising because of automation and C4I systems

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A Common View of Procurement
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A Realistic View of Procurement
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People Risk
7 6 5 4 3

• Recruiting and retaining suitable people
• NEC C4I making problem worse

1980
1990
2000
100k School Leavers
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LEAN AND AGILE ?
Under-Manned and Over-Stretched
The current preoccupation with speed, agility,
parallel operations, decisiveness and tempo
misses a vital human aspect of effects- based
thinking
the introduction of new capabilities and
high-tech equipment as part of a force
reduction process would be premature and
potentially dangerous
House of Commons Defence Committee Defence White
Paper 2003 Fifth Report of Session 200304,
Volume I 01 July, 2004 (Pages 41 and 62)
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People in the URD

• URD is supposed to be solution independent.
  Therefore difficult to identify the people who
  will use the system
• User v Users
• Usually the People LOD will be a serious
  constraint

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The system shall be user friendly
The system shall be intuitive
The system shall be manpower neutral
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Conflict

• The vessel shall have a complement of no more
  than 170 (cf 250)
• The cost shall be no more than M
• (No room to pay for automation)

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Test Conditions

• MLRS takes 8 times longer to reload in poor field
  conditions than in a hanger

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Standards
ISO 9241 shall be use as guidance
ISO 9241 Ergonomic Requirements for OFFICE WORK
with visual Display Terminals (Parts 1-17)!
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Acceptance

• Requirements must be testable
• Human being as the test instrument
• Selection of the test population

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Standards
HFI shall be performed in accordance with Def
Stan 00-25
Def Stan 00-25 didnt mention HFI until July
2004!!
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The project shall confirm the ability of the
PPOs to provide and sustain qualified and trained
personnel to operate the capability
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HFI DTC Contacts
Pam Newman PDGHFI2_at_dpa.mod.uk Michael Goom
PDGHFI1_at_dpa.mod.uk