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Servant Leadership: The Key to Fostering Community and Teamwork Tom Darrow April 30, 2009

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Title: Servant Leadership: The Key to Fostering Community and Teamwork Tom Darrow April 30, 2009


1
Servant Leadership The Key to Fostering
Community and Teamwork Tom Darrow April
30, 2009
SHRM Staffing Management Conference Exposition
2
Tom Darrow
  • Founder and Principal of Talent Connections, LLC
    and Career Spa, LLC
  • Talent Connections, Inc. 500 company in 2007 and
    2008
  • 20 years in HR/Recruiting
  • 10 years with Price Waterhouse and Andersen
    Consulting
  • BBA in Accounting, University of Notre Dame
  • Past President, SHRM-Atlanta (2006-2007)
  • Grew by 1,000 (60) members to 2,600 members
  • Won 2 Pinnacle Awards
  • SHRM Georgia State Council President-Elect
  • Member, Advisory Council, SHRM Foundation Board
  • Former Member, SHRM Staffing Management Expert
    Panel
  • Resides in Roswell, GA with wife Anne

3
Why?
  • Why do we have a topic on
  • Servant Leadership
  • at a Staffing Conference?

4
Leadership
  • What is the root cause of most challenges in
    companies today?
  • A. Lack of technology
  • B. Lack of available cash
  • C. Lack of leadership
  • D. Lack of efficient processes or
  • strategies
  • Are effective leaders born or made?

5
Leadership Styles
  • Heroic - unplanned crisis
  • Courageous bold
  • Authentic - transparent
  • Laissez Faire hands off
  • Autocratic top down
  • Participative empowerment
  • Situational changes
  • Emergent new leader
  • Transactional by the rules

6
Leadership Styles
  • Transformational change agent
  • Strategic competitive
  • Team collaboration
  • Facilitative consensus
  • Cross cultural diversity/inclusion
  • Coaching teach and train
  • Level 5 good to great
  • Servant others first

7
Servant Leadership
  • Robert K. Greenleaf is credited with introducing
    the concept in 1970
  • Definition Servant Leadership begins with the
    natural feeling that one wants to serve to serve
    first.
  • Robert K. Greenleaf
  • Ultimate test Do those served grow as persons
    become healthier, wiser, freer, more autonomous,
    more likely themselves to become servants?

8
The power of servant-leadership
  • Lies in ones ability to combine the best of
    being a leader with the best of being a servant
  • Not something you do, but something you are
  • About creating the right environment to get the
    best out of people and unleash their true
    potential

9
Servant-leadership, paradox?
  • Servant and leader usually thought of as
    opposites
  • Both logical and intuitive
  • The process of balancing the two concepts is not
    either/or, but both/and

Servant
Leader
10
What is servant leadership?
  • The need for a better approach to leadership,
    that puts serving others first
  • Employees, customers, community
  • True leadership, unlike management is not just a
    set of skills and learned behaviors. What you do
    as a leader depends on who you are. Through your
    behavior, people can determine who you are.

11
Who do you most admire?
  • Who do you most admire?

12
Who are servant leaders?
  • The servant-leader is a servant first
  • Servant leaders are hard working
  • Servant leadership is a conscious choice
  • Servant leaders arent just legally compliant,
    they are ethically sound and morally aware
  • Servant leaders care for people not control
    people
  • Servant leaders build a community at work

13
The characteristics of servant leaders
  • Authentic
  • Vulnerable
  • Accepting
  • Present
  • Useful
  • Lets investigate each one

14
Authentic
  • Be who you are
  • Honor what is good in people
  • Dont tell people what they want to heartell
    them the truth
  • Communicate bad newsnot just good news

15
Vulnerable
  • Be honest with your feelings in the context of
    work
  • Be open about your feelings and concerns
  • Employee performance reviews
  • Your performance
  • Admit mistakes
  • Be courageous!
  • Courage Goes to Work, Bill Treasurer

16
Accepting
  • Abandon notion of winners and losers
  • Dont just say that mistakes are ok, celebrate
    them!
  • Trust on good faith without requiring others earn
    it first
  • Dont micromanage subordinates
  • Re-define success

17
Be Present
  • Notice what you are thinking and feeling
  • Concentrate on the task at handeven when chaos
    reigns
  • Give others your full attention

18
Be Useful
  • Listen first
  • Perform your core responsibilities to a high
    level then you will have earned the right to be
    given more
  • The Theology of the Hammer, Millard Fuller
  • Be a resource for others
  • Dont do for people what they are capable of
    doing themselves

19
More characteristics of servant leaders
  • Empathy
  • Listening
  • Healing
  • Awareness
  • Persuasion
  • Commitment
  • Conceptualization
  • Foresight
  • Stewardship
  • Building Community

20
SERVE
  • SSee the Future
  • EEngage and Develop People
  • RReinvent Continuously
  • VValue Results and Relationships
  • EEmbody the Values
  • Source Leading at a Higher Level, Ken
    Blanchard

21
The Impact of Servant Leadership
  • Servant-leadership principles are being applied
    by a wide variety of people working for-profit,
    non-profit, churches, universities, health care
    organizations, and foundations
  • Servant-leadership impacts the health and
    effectiveness of your organization and community
  • It builds trust between you and the employees
  • It results in loyalty to the leader and the
    organization

22
In practice
  • Starbucks
  • Workshops
  • Activities
  • Employees join the Starbucks team because of
    their core purpose, great people and customers
  • Chick-fil-A
  • Spiritually focused
  • Corporate Purpose To glorify God by being a
    faithful steward of all that is entrusted to us.
    To have a positive influence on all who come in
    contact with Chick-fil-A.
  • Closed on Sundays
  • Truett Cathys acts of forgiveness

23
Simple Advice
  • Build relationships at every opportunity. The
    results could be endless.
  • Allow time for good ideas to emerge.
  • It is not change people fear it is loss.
  • Meaningful communication is critical. No amount
    of e-mail, faxes, text messages can equal the
    value of face-to-face meetings.

24
Servant Leadership at Work
  • Focus on you first, your team second and the
    company third
  • Volunteer to help in other departments
  • Be an innovative business partner not just order
    taker
  • Seek to train company leaders in the art and
    practice of servant leadership

25
Servant Leadership in the Profession
  • Give back to the HR/Recruiting Profession
  • Mentor someone
  • Help those who are in transition
  • Become a leader in a professional organization
  • SHRM
  • Staffing Management Affiliate
  • Staffing Management expert panel
  • Local Chapter
  • Local recruiting organization

26
Servant Leadership in the Profession
  • Share what you have learned
  • Speak
  • Write
  • Webinars

27
Servant Leadership in the Community
  • Volunteer in a significant role with a
    significant organization
  • Mentor
  • Church/ministry
  • Neighborhood

28
How do you become a servant leader?
  • By studying and practicing servant leadership
    skills
  • Study
  • Reading, observations
  • Lessons, workshops, conferences
  • Discuss

29
Concluding thoughts
  • How will you use what you have learned today and
    become more proactive in your leadership
    development?
  • Will you strive to be a servant leader?
  • What will it take to cultivate a genuine desire
    to serve?
  • Remember the first sentence in A Purpose Driven
    Life

30
Homework
  • Get to know yourself
  • Assessments
  • Research servant leadership concepts
  • Commit to be a servant leader
  • Secure a mentor
  • Seek feedback to assess your progress

31
Thank you!
  • Tom Darrow
  • Founder and Principal
  • Talent Connections, LLC
  • and
  • Career Spa, LLC
  • 175 Inverness Approach
  • Roswell, GA 30075
  • 770-552-1550 ext. 111
  • TomDarrow_at_talentconnections.net
  • www.talentconnections.net
  • www.careerspa.net
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