Your mail in digital format www.viactt.pt

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Angola Post counter and back office automation
nelson.m.tomaz_at_ctt.pt International
Unit consultant
Bern, 20April2007
Your mail in digital format (www.viactt.pt)
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AGENDA items

• CTT Brief description
• Angola context
• Angola Post Branch Automation
• What happeneduntil now
• Contracting parties
• Activities
• Q A

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Historical and economical data
KEY DATES
Creation of the Public Post in Portugal By king
Manuel I
1520
The CTT (Posts, Telegraphs and Telephones)
Administration is created with financial and
administrative autonomy
1911
CTT is converted into the Public Company of
Posts and Telecommunications
1970
CTT as a joint stock company fully owned by the
State
1992
Split of Telecom and Postal activities. The
latter are performed by CTT, SA.
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Institutional Framework
CTT, SA (PLC) Ownership Government (100)
Communications Institute of Portugal (Regulator)
ANACOM/ I C P
COMMUNICATIONS SECTOR

• CTT
• Telecom Operators
• Others

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Some facts and figures
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Some facts and figures
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Organization
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Current Business Portfolio
Owned capital Revenues (2006)
Owned Capital Revenues (2006)
Company
Description
Company
Description
Multicert Electronic Document certification
20 1.3
PostContacto Non-addressed mail distribution
Tourline Express Express Services (SPAIN)
100 12.7
100 47.538
Mailtec Group Group of companies for the
Printing and finishing business and electronic
mail
100 19.147
70 2.3
Campos Envelopagem Finishing and fullfilment
supporting DM business
Mailtec TI Mail printing and finishing
17.5
Payshop New technology for bill and mobile phone
payments
100 10.9
DSTS IT services supporting the printing and
finishing company (ex system integration with
clients, )
3.9
Empresa de Arquivo de Documentação Document
Service Provider
51 3.1
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Postal Business Drive Changers
New Technologies and Information Society
Economical Change
Strategic Alliances Internationalization
Competition
Postal Liberalization/Regulation
The future customer
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New Vision for Postal Industry
Before ...
Mail
Parcel and Express
Products
Postal services
Counter network
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Angola Context
It is characterized by a strong economical growth
with high demographic pressure with lack of
infrastructures, unqualified and poor population.
The legal framework is complicated and highly
bureaucratic, yet there are tax incentives given
to foreign investment.
Oil sector represents 90 of exports, 50 of GDP
and 80 of tax revenues
Strong economic growth, based on oil
High demographic pressure
40 of the population lives mainly in Luanda, due
to the recent war situation.
Lack of Infrastructures
Infrastructures were destroyed and are outsized
as regards the present needs
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Angola Context
Angolan market shows positive trends as to
business developments, such as the strong
economic growth and the stabilization of macro
economical indicators, infrastructures and key
sectors developments. The postal sector growth
fits this environment.
GDP growth foreseen above 10, supported by oil
export
Strong growth of the economical activity
Improved credibility with stable macro indicators
Positive balance of the commercial scale, stable
inflation around 10 and Kuanza strengthening
Prioritary investment energy, basic sanitation,
transportation, etc
Drivers economy growth, key sector development
and living conditions improvement
Key sectors and infrastructures development.
Postal sector growth
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Angola Context
Angola is presently one of the world economies
with highest growth. GDP growth in 2005 was 20,6
(against the evaluation of IMF of 18) reaching
an yearly average of 12,5 in the last 3 years. A
large part of this growth is due to the strong
expansion of the oil sector, not only because of
crude high prices, but also due to a production
significant increase. Any way during the last
years, the government has tried to promote the
remaining economy sectors, namely through the
enforcement of new macroeconomic policies and the
implementation of the Country reconstruction
plan. Among others, one aims at relaunching the
agriculture, civil construction, fishing and
transforming industries.
Water and power supply
Public works and construction
Transforming industry
Trade, Banking institutions, Insurances,
Transportation and Communications
Diamonds
Others
Oil and refineries
Agriculture sylviculture and Fishing
GDP Composition (2005)
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Angola project / until now

• Strategic Master Plan (Approved 2004)
• Postal Forum (Realized 2004)
• Commercial Negotiation (During 2005)
• Financing contract (First half of 2006)
• Contract signing (Half 2006)
• Project Started (End 2006)

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Angola Post Project Team
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CTT project team
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Entities under contract

• CTT and C.A signed the commercial contract
• C.A and Bank signed the financing contract
• CTT and Bank signed a side-letter
• Bank and COSEC signed a credit risk insurance
• C.A. and Escher signed a licensing agreement
• C.A. and Sinfic signed a licensing agreement
• GoA signed a contract with a Telecommunication
  infrastructure provider
• CTT signed contracts to support the team presence
  in Angola

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Activities / Milestones
Contract signings
Team Presentation (Angola)
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Activities / Milestones
All documents approved by Audit Court
Logistic conditions in Angola
Operational Consolidation
Global Approval of functionalities
Development
Selection and coaching of Human
Resources. Behaviour/leadership training
Technology training
Training in Portugal
Demonstration
Pilot
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Activities / Milestones
Selection and coaching of Human
Resources. Behaviour/leadership training
Completion
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Project Boundaries
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Where
Cabinda
Mbanza congo
Uíge
Ndalatando
Malanje
Saurimo
Sumbe
Bailundo
Luau
Lobito
Kuito
Benguela
Huambo
Vila Alice Brito Godins Aeroporto Maianga Central
Postal Gare Maritima
Menongue
Lubango
Namibe
Ondjiva
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TIMINGS
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Functionalities

• Solution based upon two integrated systems
  (analysis finished)
• Front Office (Escher-Ripost)
• Letters
• Parcels
• Express Mail
• PostExpress
• Contractual
• Integration with third parties (pension payment)
• Billing collecting
• Postal order
• Stock control
• Convenience store
• General process
• Back Office (ERPSinfic S4)
• Financial management
  Purchase Management
• Human Resources management Material
  Management
• Commercial Activity management

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Other main projects in progress
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Other main projects in progress
Building reconstruction. Dondo example.
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Post Network as a social network
Counter place
Internet Access (cyber)
Training room
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Whats going to happen at the counters
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Project management

Plan
PMBOK2004
Do
Act
Check
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Thank you
Q A