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Services addressed by the We-Go project ... Several issue


Services addressed by the We-Go project ... Several issues postpone applicability of eCards: Missing National PKI and Certificate Body ... – PowerPoint PPT presentation

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Title: Services addressed by the We-Go project ... Several issue

eGovernment Services in Serbia
  • Zoran Babovic
  • Darko Jovic
  • Veljko Milutinovic

  • History of eGovernment in Serbia
  • eGovernment strategy
  • Legislative framework
  • Key organization
  • eGovernment infrastructure
  • Services addressed by the We-Go project
  • Basic eGovernment services for citizens and
    companies (EU recommendation)

History of eGovernment in Serbia
  • October 1989. Guidelines for development and
    acceptance projects related to information
    systems in government institutions
  • July 1990. Act of securing and protecting
    information systems in government institutions
  • June 1992. Conception of further development
    of information systems in government
    institutions Basis document for the next law
  • March 1996. Law on information systems
  • November 1997. Strategy for further development
    of informatics in Yugoslavia Federal Level
  • October 2001. Program for development of
    information systems in 2001.

eGovernment strategy
  • In October 2002. Serbia signed agreement Agenda
    e-SEE for development of information society
    as a base document
  • Strategy for public administration reform
  • Reform organization and functionality of EU
    countries are basis and final goal of this
  • Strategy for information society development
  • This strategy contains directions for
    eGovernemnt development
  • Contains also action plan (one year plan) of
    strategic priorities
  • Strategy of eGovernment development

Action Plan for eGovernment Strategic
  • Planning and development of eGovernment
  • Establish institutional framework for eGovernment
  • Build detailed plan of eGovernment development
  • Develop standards for eGovernment
  • Creating environment for eGovernemnt development
  • Build ICT infrastructure
  • Build PKI (Public Key Infrastructure)
  • Improve human resource capabilities
  • Promote eGovernment in media
  • Development of eGovernment services
  • Establish pilot project of eGovernment integrated
  • Reorganization and standardization of
    administration procedures
  • Development of access to public information
  • Development of services G2C, G2B, G2G

Legislative Framework of eGovernment
  • Law on Digital Signature (December 2004)
  • Awaiting formation of relevant sub-acts.
  • Public Access to Information (2004)
  • Law on registration of business entities (2004)
  • Amended Criminal Code / Convention on Cyber
    Crime (signed but not ratified yet)

Legislative Framework of eGovernment Awaiting
  • Law on Telecommunication
  • (Signed and ratified in 2003, in accordance with
    1998 EU regulation, however not with the new EU
  • Law on data protection
  • (Signed and ratified in 1998, however not EU
    compliant and should be adopted)
  • Law on electronic commerce
  • Law on electronic public procurements
  • Law on eGovernment services

Key organization for development of eGovernment
  • According to Strategy of information society
    development, key organizations are
  • Ministry of Science and Environment Protection in
    the past. In the government formed in May 2007.
    Ministry of Telecommunication and Information
    Society take responsibility
  • National Agency for Informatics and Internet
  • Independent institution supervised by Ministry of
    Science in the past, now by Ministry of
    Telecommunication and IS
  • National Investment Plan
  • New ministry in the new government.
  • Contains IT council for approving eGovernment
  • Currently, four big projects related to
    eGovernment are approved

eGovernment Infrastructure Central Portal
  • Central portal of eGovernment Services
  • Central access point for all eGovernment
  • Contains links to all 20 relevant eGovernment
    services for citizens, companies, and local
  • Portal is available on Serbian and English

eGovernment Infrastructure Computer Network
  • Currently exists just partial computer network
  • In the NIP (National Investment Plan) there is
    approved project (20 mil. budget)for building
    the computer networks ofall central and local
    government institutions

eGovernment Infrastructure eProcurement
  • In the reports of eGovernment state in EU
    countries,public electronic procurements are
    treated independently than other services, with
    separate portal
  • Law on electronic public procurement is awaiting
  • NIP approved project for e-Procurements
  • Ministry of Finance and National Agency for
    Informatics and Internet are leaders of the
  • Participants are also Ministry of Science
    andNational agency for public procurements
  • 3 phases of this project were part of EU FP6

eGovernment Infrastructure eIdentification
  • Law on personal cards accepted in 2006.
  • Ministry of Interior started projects of
    Electronic Personal Cards in 2001.
  • Current status Project is in the final phase,
    and Agency for Money Printing will produce
    blank personal cards and ePassport documents
  • Several issues postpone applicability of eCards
  • Missing National PKI and Certificate Body
  • Lack of appropriate Data Protection Law
  • Technical problems with already old equipment
  • Citizens will be able to choose ordinary or
    electronic personal cards

eGovernment services addressed by We-Go
  • eCustoms
  • New Computerized Transit System (NCTS)
  • eJustice - Automation of Court Procedures (ACP)
  • eFinance - eTaxes
  • European Companies Register (ECR)
  • European Land Information System (EULIS)
  • eAdministration
  • Electronic Filing System (implementation of
    paperless government)

  • www.fcs.yu
  • Currently, there is online possibility for
    electronic submitting customs documents
  • But firstly, customer have to submit request for
    electronically submitting documents
  • Service is rated as service of level 3
  • Sector plan in NIP for customs evolves project
    "Single electronic window" Modernization of
    the import and export of goods
  • There is Strategy for border control
  • They are participating in EU FP6 project

  • The Development and Implementation of the JISS
    (Judicial Information Systems of Serbia) is
    under jurisdiction of the Ministry of Justice
    according to Law
  • JISS includes 7 Information Systems with central
    point at IS of Ministry of Justice
  • Commercial Court Administrative Strengthening
    Activity (CCASA) Program funded by USAID
  • CAS - Court Automation System in three modules
  • Case data collection instrument CDCI
  • Registry replacement RR
  • Case management system CMS
  • Sector investment plan 4 mil. for
    modernization of information system will enable
  • Monitoring courts efficiency and workload
  • Access to electronic database of positive
    regulations and court practices
  • Efficient way of collecting all statistical data
  • Interactive contact with the public

  • Income Tax Declaration Citizen service
  • Ranked as Level 2 of service
  • Information, manuals, and download of electronic
    forms are available online
  • VAT declaration, notification Companies
  • Also ranked as Level 2 of service
  • Electronic form is downloadable online
  • Fiscal decentralization currently active
  • Funded by National Investment Plan
  • Collaboration of local government and Tax

Serbian Business Registers Agency
  • Intensive implementation of service during May
    2005 March 2006 Swedish Government donation
  • Example of G2G Web Service to the Ministry of
  • Communication with the clients through FTP
    servers, and specified data format in XML
  • Payment of service through Central Bank,but not
    automatically because of legislation lack
  • Partner of EBR, ready for synchronization, but
    that is delayed due to changing schema in EBR
  • Participant of Brite Project Interoperability
    of European Business Projects

  • National Agency for Informatics and Internet are
    responsible for support and recommendations of
    eGovernment services in local government
  • Ministry of Public Administration and Local
    Government does not have initiative
  • There are so many different solutions in local
  • US Aid Program SLGRP
  • Serbian Local Government Reform Program

eAdministration (continued)
  • Example of Belgrade city
  • Online possibility for submitting request of
    getting birth, death, and marriage certificates
  • Indjija town Donation of Baltimore City. 48
    hours period for completing any citizen request
  • Big project related to reform of local government
    is approved by NIP
  • Project is not started yet
  • Many services are planned for citizens,
    businesses, and internally for local government

Basic eGovernment services
  • National Agency for Informatics and Internet
    performed evaluation of 20 basic eGovernment
    services according to EU recommendations
  • Services are described from Level 0-4
  • Level 0 Does not exist
  • Level 1 Just information
  • Level 2 Information and download of forms
  • Level 3 Interactive communication
  • Level 4 Transaction-Integrated services are
  • Complete results are available on the (on serbian language)

Basic 12 eGovernment services for citizens
  • 6.25 services are not implemented
  • 62,50 services are realized on Level 1
  • 12,50 services are realized on Level 2
  • 18,75 services are realized on Level 3
  • After involving citizen identification cards, and
    improvement in registers ,it is expected that
    global grade will be much better in short time

Basic 8 eGovernment services for companies
  • 25 services are not implemented
  • 12,50 services are realized on Level 1
  • 37,50 services are realized on Level 2
  • 25,00 services are realized on Level 3
  • Improvements planned for end of 2006. in
    Business Registers Agency and in National Bank
    will enable much better results

  • Lack of interoperability and standards issues
  • Lack of necessary legislation stops application
    of some level of services, that are
    technologically possible
  • Many isolated initiatives
  • Need for much efficient synchronization and