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Violence In the Workplace: Prevention and Management

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Gunman fired during break, threat history, killed 5 and then killed self. Missouri, 2003 Factory Worker at ... 1993 Quintessence Building Maintenance Company ... – PowerPoint PPT presentation

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Title: Violence In the Workplace: Prevention and Management


1
Violence In the Workplace Prevention and
Management
  • Unity Health Services
  • Barb Fotsch

2
The Presence Of Danger Why Should I Care?
  • Mississippi, 2003 Factory Worker at Lockheed
    Martin
  • Gunman fired during break, threat history, killed
    5 and then killed self
  • Missouri, 2003 Factory Worker at Modine
    Manufacturing Plant
  • Supervisor killed, others wounded, completed
    suicide, gambling history, potential layoff as
    possible motive
  • 1993 Quintessence Building Maintenance Company
  • Bookkeeper died, resulting from part time
    janitor, hot temper and criminal record for
    burglary violence late paycheck of 150.00
    sitting on bookkeeper's desk
  • Florida - 1991 Customer Hostility at GM
    Acceptance Corporation
  • 8 killed, resulting from angry customer
    following repossession of car, customer felt he
    was getting poor response financial problems
  • Vermont - 1991 disgruntled Employee at Eveready
    Battery Female unhappy about her treatment at
    work opened fire with a 9-mm pistol, resulting in
    2 wounded and 1 dead

3
A Useful
Typology 3 CategoriesOccupational violence is
the attempted or actual exercise by a person of
any force so as to cause injury to a worker,
including threatening statement or behavior which
gives a worker reasonable cause to believe he or
she is at risk. (NOHSC, 1999)
  • External violence perpetrated by persons outside
    the organization
  • Client initiated inflicted on workers by
    customers or clients
  • Internal violence between employees, such as
    supervisor/employee, or employees/apprentices
  • (CAL/OSHA, 1998 Guidelines for Security and
    Safety of Health Care and Community Service
    Workers OSHA, San Francisco,Dept of Industrial
    Relations

4
Our Objective Today Is it Worry or Fear
  • Prevention
  • Containment
  • Resolution
  • Do you understand the differences between fear
    and worry? Worry is the fear we manufacture
  • 1) When you feel fear, listen
  • 2) When you dont feel fear, dont manufacture it
  • 3) If you find yourself creating worry, explore
    and discover why

5
The Elements Of Prediction
  • We must understand the gravity if we are to
    understand the violence
  • There are key assumptions to keep on the radar
    screen
  • We seek connection with others
  • We are saddened by loss and try to avoid it
  • We dislike rejection
  • We like recognition and attention
  • We will do more to avoid pain than to seek
    pleasure
  • We dislike ridicule and embarrassment
  • We care what others think of us
  • We seek a degree of control over our lives
  • DeBecker, Gavin, The Gift of Fear

6
See the Battle from the Deck of the Enemy
WarshipKnow the Language, Read the Signals
  • Language of rejection
  • Language of entitlement
  • Language of grandiosity
  • Language of attention seeking
  • Language of revenge
  • Language of attachment
  • Language of attention seeking
  • How do they perceive
  • justification alternatives
  • consequences abilities
  • Language of context, not just content

7
Other Warning Signs
  • Weapons
  • Inflexibility
  • Sadness and Hopelessness
  • Identification with the media events
  • Coworker fear
  • Threats
  • Reactive to criticism, overly sensitive
  • Blame, little self responsibility
  • Crusader
  • Grievances
  • Overly focused on the comings and goings of others

8
Understanding the Angry Spirit
  • Life sucks and then you die
  • People cannot be trusted
  • Theres way more bad than good in the world
  • I have every right to be angry because of what I
    went through
  • Never forgive or forget
  • People are out to get me
  • People who have hurt me deserve to be punished
  • People who are kind to others are fools
  • Nothing good lasts - something always ruins it

9
Difficult Encounters
  • Observe
  • Listen
  • Avoid Defensiveness
  • Acknowledge their emotion through support
  • Avoid an audience
  • Establish boundaries
  • Speak slowly, softly, clearly
  • Ask questions, show interest
  • State consequences
  • Other guidelines look at access, distance, avoid
    sharp objects, include a 3rd party when you see
    yourself reacting,

10
Questions to Ponder
  • Do you have a policy or guidelines for handling
    tense situations?
  • Have you talked about this area in your work
    group?
  • What is your security system?
  • What are the priorities in providing protection?
  • Is everyone trained in methods of defusing, self
    protection, both verbal and non verbal
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