EPSS is:

1
EPSS is

• just enough
• just in time
• at point of need
• intrinsic to the system

• electronic
• controlled by the user
• reduces need for prior training
• reduces on-going support need

2
EPSS minimizes external support and maximizes
intrinsic support
3
3 Dimensions of EPSS

• Performance-Centered Design
• Performance Support
• Knowledge Support

4
Dynamic Display
5
User checklist
6
Teacher Mode - waits for user input Demo Mode -
no user input is required
7
Quickens Report Function
8
Pre-structured Queries
9
On-Demand Video Tours
10
Video Quick Tours
11
Advantages of EPSS

• Accommodates different types of learners
• Integrates information, advice and learning
  experiences with the work context / task process
• Many projects have a six month ROI or less