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BUSINESS ETIQUETTE

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Promote a professional image When you are comfortable with business etiquette, ... Acquire confidence and poise for any business setting Whether meeting with a ... – PowerPoint PPT presentation

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Title: BUSINESS ETIQUETTE


1
BUSINESS ETIQUETTE
  • Sharon A. Stone
  • Butte County Department Child Support
    Services

2
Etiquette
  • Or…
  • How to Present Yourself Your Ideas With Power
    Confidence!

3
HOW YOU AND YOUR LCSA WILL BENEFIT
  • Promote a professional imageWhen you are
    comfortable with business etiquette, you give
    yourself and your LCSA a powerful professional
    image. Your customers will know theyve come the
    right person.
  • Acquire confidence and poise for any business
    settingWhether meeting with a customer or
    co-worker you are equipped to handle yourself
    with confidence, poise, and polish.
  • Strengthen networking and relationship
    buildingWhen you master the art of business
    etiquette you reinforce relationships with your
    customers, co-workers and bosses.

4
Etiquette
  • On the Telephone
  • In Email
  • In CSE
  • In Person

5
Phone Etiquette
6
Phone Etiquette
  • Answering Calls
  • Leaving Messages
  • Telephone Manners
  • Concluding a Phone Call
  • Recording Your Voice Mail Message

7
Email Etiquette
8
The gift that keeps on giving
  • Your Email could be saved by the recipient.
  • Your Email could be forwarded to an unintended
    person.
  • It could be the subject of a Public Records Act
    Request.
  • Reminder Business Emails are not personal text
    messages.

9
CSE
10
Everyone in the State Can See That!
  • With the statewide system, CSE Activity Log can
    be viewed by a whole lot of people.
  • The tone of your Activity Log can help to
    establish you as a professional able to handle
    difficult situations with grace and ease and
    establish good relationships with other LCSAs.
  • Lets all agree to use standard abbreviations?.

11
In Person
12
The More Difficult Encounter
  • Dont take it personally. Perhaps the offender is
    having a bad day.
  • Size up your annoyances. Is it worth it to make a
    fuss over something small, or is it a waste of
    your emotional time?
  • Set a good example. Rudeness begets rudeness. If
    you speak sharply to the customer, dont be
    surprised if you get the same treatment in
    return.
  • Count to ten. When someones behavior makes you
    angry, take a few deep breaths and ask yourself,
    Is it really worth blowing my stack over this?
  • Laugh it off. If you cant come up with a
    friendly joke, just chuckle and change the
    subject.

13
Child Support Professionals
  • Whether By Phone, Email, CSE or In Person
  • We Are All Being Given An Opportunity to Show
    That
  • We Are Child Support Professionals!
  • We never touch someone so lightly that we do not
    leave a trace….author unknown

14
  • THANK YOU!
  • Credits
  • Emily Post Etiquette Everyday
  • Rachel Wagner Etiquette and Protocol
  • iExpert Village Professional Phone Etiquette
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