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Disconnect Communication

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Disconnect Communication
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Disconnect Communication
Disconnect Communication, although an oxymoron,
has a particular meaning when used with Business
Rules. The proposed definition is When two
people engage in a communication and One person
may believe he/she understood what they heard,
but do not and / or One person may believe
he/she have been understood,and they have not.
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Disconnect Communication
This results in a misunderstanding. Either
person may believe they have the correct
information or understanding, but they proceed
with incorrect assumptions. The consequence is
erroneous efforts, wasted time and money. The
people may need to meet again to clarify the
original communication. Additional resources
may be needed to clean up the mistake. There
will be a delay in the provision of the correct
deliverables.
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Disconnect Communication
An expansion is When an organization engages in
a communication and The target audience does not
understand the communication and /or The
organization believes they are understood, but
confusion or misunderstanding is the
result. This results in human behaviors that are
unwanted or unexpected.
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Disconnect Communication

• 1. In organizations all levels speak a different
  language.
• The same words (terms) mean something different
  to each level.
• Different words mean the same thing to each
  level.
• Each person assumes they are understood.

• Result miscommunication and misinterpretation
  of directives, rules and instructions leads to
  errors and misdirected resources.
• Solution a simple master Glossary of Terms that
  is used by everyone in the organization and
  propagated out to clients and customers.

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Disconnect Communication

• 2. All levels have different priorities and
  agendas.
• Each focuses on the goals set out for them.
• The goals may match on paper, but people assign
  their own priorities. They have different
  expectations.
• Result timing missteps, misaligned behavior,
  and internal competition for resources.
• Solution priorities, authorities and options
  are built right into the logic structure
  mechanisms.

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Disconnect Communication

• 3. All levels have different experiences and
  knowledge.
• There is a distinct corporate culture for each
  level in the corporation.
• Each persons experience gives them a bias to
  what is important and valuable.
• Knowledge is power and may not be shared.
• Communication is limited to narrow channels and
  influenced by power.
• Result best practices are not shared, knowledge
  is not shared, directives are misunderstood,
  communication is avoided.
• Solution polices and procedures persuade people
  act and communicate on a daily basis knowledge
  is captured and shared.
• Major advantages inevitable errors are dealt
  with expediently, overall modification of
  corporate culture evolves, people are more loyal
  and enjoy work more. The organizationgains a
  competitive advantage.

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Disconnect Communication
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The Wave Group of Companies
Waves vision is of a unified world where the
possibilities for enriching human interaction are
virtually unlimited. Wave is people and groups
of people Connecting, Communicating, Contributing
and Collaborating through the Web using leading
edge telephony and information technology,
methods, and processes. Transforming this vision
into reality is our mission.
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