Mobile Computing Solutions for Field Service Teams

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Mobile Computing Solutions for Field Service
Teams
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Agenda

• The Challenge
• Enabling the Mobile Workforce
• Questions

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The Challenge

• Field technicians with no connectivity to central
  office
• Host-based systems contain the vital legacy
  information
• Account Details
• Key Reports
• Equipment Status
• Allow mobile workers access to critical data
  systems
• Terminal software can be difficult to train
• Terminal connections not always accessible while
  mobile
• Need Secure Connections
• Complete redevelopment cost is prohibitive

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The Solution Phase 1

• Enable access to Host-based systems using a
  hybrid technology approach
• IBM WebSphere Host Access Transformation System
  (HATS)
• Mobile Computing Devices (Laptops, Blackberries,
  etc)
• Air card connectivity
• Quickly transform host system applications to web
  based applications
• Add additional business logic to the existing
  host system
• Rapidly create hybrid applications between host
  systems and current web apps

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The Solution Phase 2

• Provide data collection using Mi-Forms solution
• Add additional business logic to the existing
  host system
• Provide linkage to other internal systems
• Rapidly create hybrid applications between host
  systems and current web apps
• Create a new value proposition for existing
  applications
• Increased customer satisfaction

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Sample Architecture
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Before HATS Conversion
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After Basic Conversion
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Questions?

• Please contact Troy Webb or Michael Chapman
• Troy.webb_at_incentric.com - [phone]
• Michael.chapman_at_incentric.com [phone]
• www.incentric.com

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What exactly is HATS?

• IBM Middleware technology
• Runs on IBM WebSphere Application Server
• Sits between the AS400 and the End User
• Translates native (5250) datastream to HTML
• Screens can be enhanced with GUI controls
• Multiple AS400 screens can be combined into one
• Macros can perform multiple-screen functions in
  the background
• Business rules can be implemented and enforced

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Customized Conversion
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