NRIC IV Network Reliability and Interoperability Council IV Focus Group 3

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NRIC IVNetwork Reliability and Interoperability
Council IVFocus Group 3

• Washington, DC
• July 14, 1999
• Ray Albers
• Bell Atlantic

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NRIC IVFocus Group 3

• Charter
• National network reliability The committee will
• report on the reliability of public
  telecommunications
• network services in the United States and will
• determine whether best practices previously
• recommended should be modified or supplemented.
• It will also develop a proposal for future
  consideration
• relative to extending these best practices to
  other
• industry segments not presently included in
  current
• practices.

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NRIC IVFocus Group 3

• Report Overview
• Network Reliability Steering Committee 1Q99
  Highlights
• Procedural Errors Update
• One-Call Update
• Subcommittee I - Best Practices Review/Evaluation
  - Rick Harrison
• Subcommittee 2 - Data Analysis/Future
  Considerations - PJ Aduskevicz

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NRIC IVFocus Group 3
NRSC Governance Model
NRSC
(Chair Ray Albers - Bell Atlantic)
Data Assembly
Process Procedures
Facilities Solution
Procedural
Analysis Team
Team
Team
Team
(Bill Klein - ATIS)
(PJ Aduskevicz - ATT)
(Lou Scerbo - Telcordia)
(Clyde Miller - Nortel)
(John Healy - Telcordia)
Best Practices Team
(Rick Harrison - Telcordia)
Data Analysis and Future
Considerations Team
(PJ Aduskevicz - ATT)
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NRIC IVFocus Group 3

• NRSC 1Q99 Highlights
• (details www.atis.org/atis/nrsc/document.htm)
• All Failure Categories in the Green, but
• Procedural Error outages are in the Yellow
• Second consecutive quarter in which Procedural
  Error was the majority root cause of all reported
  outages.

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NRIC IVFocus Group 3
FCC Reportable Outages through 1Q99 (by number of
events)
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NRIC IVFocus Group 3
FCC Reportable Outages- 1Q99
20
15
12
10
7
5
4
5
2
2
1
1
0
CCS
DCS
Other
Tandem
Facilities
Overload
CO Power
Local Switch
Failure Category
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NRIC IVFocus Group 3
Procedural Error Attributed Outages through 1Q99
(by number of events)
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NRIC IVFocus Group 3

• Procedural Outage Reduction Addressing the
  Human Part
• (www.atis.org/atis/nrsc/nrschome.htm)
• Procedural Outage Study Team
• Cross industry team created by the NRSC in 1998
  to investigate an increasing trend of
  FCC-reportable service outages with a root cause
  of procedural error.
• Team Members
• P.J. Aduskevicz (ATT) Kathleen Atwater Peterson
  (Nortel Networks) Jay Bennett (Telcordia) Rick
  Canaday (ATT)
• Tom Chillemi (Bell Atlantic) Norm Fischman (Bell
  Atlantic) Anita Flintall (Nortel Networks) Bill
  Klein (ATIS)
• Anil Macwan (Lucent) Spilios E. Makris
  (Telcordia) Clyde E. Miller (Nortel
  Networks) Denny Miller (Nortel Networks)
• Eve Perris (Telcordia) Karl Rauscher
  (Lucent) Scott Taylor (BellSouth) Whitey Thayer
  (FCC)
• Erwin Van Allen (Southwestern Bell) Sandy Wallace
  (Sprint) Ken Walling (Pacific Bell)
• Key Findings-- Two Major Ways to Improve
  Reliability
• Introduction of technology and process
  improvements to both existing networks and new
  products to minimize human involvement.
• Rigorous implementation of current best practices
  and sharing knowledge at the industry level to
  prevent and eliminate procedural outages.

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NRIC IVFocus Group 3
Procedural Outage Reduction Addressing the Human
Part

• Contents
• Executive Summary
• Background
• Team Members
• Findings
• Recommendations
• Industry Initiatives
• Government / Legislative
• Standards / Generic Requirements
• Good Practices
• Method of Procedure
• Awareness / Prevention
• Critical Event Management
• Future Mitigators
• Environment to minimize Human Error
• Minimizing Human Involvement
• Keeping errors from becoming outages
• Appendices
• FCC reportable service outages

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NRIC IVFocus Group 3

• Key Recommendations
• NRSC to develop a standard format template for
  recording of outages reported to the FCC.
• Review the list of good practices (focused on
  procedural errors in the seven areas particularly
  vulnerable, per NRC-1).
• Equipment vendors should design to the
  requirements in GR-2914-CORE, Human Factors
  Requirements for Equipment to Improve Network
  Integrity.
• Ensure that all service provider and vendor
  documentation meets requirements specified in
  GR-454-CORE, General Requirements for Supplier
  Provided Documentation.
• When outages occur, perform and distribute a
  comprehensive root cause analysis. (See template
  in Appendix C)
• Provide specialized training for critical event
  management.
• Perform regular tests of critical event systems
  and processes.

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NRIC IVFocus Group 3
Brief History of Office of Pipeline Safety Best
Practices Study

• June 1988 - Transportation Equity Act for the
  21st Century (TEA 21) Passes
• August 1998 - Department of Transportation Public
  Meeting
• September 1998 - Organizational Meeting
• November 1998 - Task Team Kick-Off Meeting
• March 1999 - Draft of Each Task Team Chapter
  Available
• June 1999 - Final Report Published
• June 30, 1999 - Public Readout in DC
• July 1999 - Final Report on Web

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NRIC IVFocus Group 3

• Task Teams
• Planning Design Mapping
• One-Call Center Operations Reporting and
  Evaluation
• Locating and Marking Public Education and
• Excavations Awareness
• Compliance Emerging Technologies
• Participating Industries
• Telecommunications Locators
• Local Government
• Interexchange Railroads
• Pipelines One Call Centers
• Excavators

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NRIC IVFocus Group 3

• Damage Prevention Meeting
• Washington, DC June 30, 1999
• Rodney Slater - Secretary, Department of
  Transportation - Remarks on Common Ground Study
  and on Dig Safely Campaign
• Bob Franks - House of Representatives (New
  Jersey)
• Kelley Coyner - Research Special Programs
  Administrator, DOT - Why Safe Livable
  Communities are Our Goal
• Jim Hall - Chairman, National Transportation
  Safety Board - Why Damage Prevention
• Readouts of the Task Teams from Common Ground
  Study
• Unveiling of the Dig Safely Campaign
• Discussion of Path Forward and Damage Prevention
  Grant Program

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NRIC IVFocus Group 3

• Important Ideas from June 30 Meeting
• Basis for Damage Prevention
• All facility owners are members of One-Call
  Centers
• Always call before excavation
• Best practices reached by a consensus process -
  general buy-in from all participants
• Emphasized shared responsibility (includes
  excavators, facility owners, one-call centers,
  locators, land owners, and federal/state/local
  government bodies)
• Implementation is the next step

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NRIC IVFocus Group 3

• Path Forward
• Common Ground Study of One-call Systems and
  Damage Prevention Best Practices on the web -
  ops.dot.gov/damage.htm
• Non-profit corporation to champion damage
  prevention initiatives
• In planning stages
• Beginning to develop mission, vision, and major
  goals
• Situated in Phoenix - DOT will provide
  administrator for 18 months
• Keep Common Ground alive
• Need strong state laws and strong enforcement of
  state laws

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NRIC IVFocus Group 3

• Facilities Solutions Team Members
• Jim Anspach - So-Deep, Inc. Amy Griffith - NUCA
• Jay Bennett - Telcordia William Harley - NUCA
• Raul Bernal - Pacific Bell John Healy -
  Telcordia
• Alice Borrelli - ATT Dennis Henry - Telcordia
• Tim Brubaker - ATT Bill Hillman - NUCA
• Rick Canaday - ATT Jim Holzer - One Call
  Concepts
• Glen Cantrell - SBC Mike Homick - PEPCO/CEC
• Catherine Carver - NC State U. Pat Kirchberg - U
  S WEST
• Wayne Chiles - Bell Atlantic Tsune Kawakita -
  Dow Chemical
• Paul Cloran - Bell Atlantic Spilios Makris -
  Telcordia
• Mary Jo Cooney - US DOT Mike McCrary -
  BellSouth
• Paul Devaney - Telcordia Stu Megaw - AGCA
• Janice Gambill - Ameritech Lou Scerbo -
  Telcordia
• Carolyn Gatov - Ameritech Craig Sewell - NULCA
• Jim Gebel - Sprint Roger Stepp - SBC
• Griff Goad - BellSouth Jim Swain - GTE