Professional Image

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Professional Image

• Healthy Mind and Body
• Effective Communication
• Human Relations

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Healthy Mind and Body
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Rest and Relaxation

• Necessary for a healthy, happy life!
• You need at least 6 8 hours of sleep to prevent
  fatigue.
• Sleep is like fuel for the body, allowing it to
  run properly when enough sleep is maintained.

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Dont Worry, Be Happy!

• Worry and fear are harmful to mental health!
• 73 of the things people worry about never
  happen.
• 25 of the things people worry about turn out
  better than they thought they could.
• Only 2 of the things people worry about actually
  happen!

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Exercise

• A regular exercise routine will help you look and
  work better.
• Stimulates blood circulation.
• Experts recommend a minimum of 3 exercise periods
  a week of at least 15 minutes each.

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Nutrition

• A balanced diet is essential for personal and
  professional well-being.
• Balanced Diet eating foods from each of the
  basic food groups on a daily basis.
• RDA Recommended Daily Allowance
• "the average daily dietary intake level that is
  sufficient to meet the nutrient requirements of
  nearly all (approximately 98 percent) healthy
  individuals".
• www.dietandfitnesstoday.com/rda.php

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Hygiene

• Science that deals with healthful living.

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Public Hygiene

• Helps preserve the health of the community.

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Personal Hygiene

• Individual system for maintaining cleanliness and
  health.

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Oral Hygiene
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Hygiene

• Being well groomed begins with looking and
  smelling fresh.
• Shower or bathe daily
• Use deodorant before going to work
• Maintain healthy teeth and keep breath fresh
• Generally be neat and clean

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• Definition of Personal Hygiene the daily
  maintenance of cleanliness by practicing good
  sanitary habits.
• While working in human services you have to be
  extremely meticulous about your hygiene.
• Create a hygiene pack to keep in your station or
  locker. The pack should include
• Toothbrush and toothpaste
• Mouthwash
• Floss
• Hand sanitizer to freshen your hands between
  clients.
• Deodorant or antiperspirant

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Professional Image

• Because you are in the image business, how you
  look and present yourself has a big influence on
  whether you will be successful.
• If you are talking style, then you need to look
  stylish.

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Looking Good

• An extremely important element of your image is
  having well-groomed hair, skin, and nails that
  serve as an advertisement for your commitment to
  professional beauty.
• Put thought into your appearance everyday.

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Personal Grooming

• Salon owners and managers view appearance,
  personality, and poise as being just as important
  as technical knowledge and skills.
• Keep careful maintenance of your wardrobe.
• Clothes should be clean and stain free.
• Good idea to invest in an apron or smock to wear
  while handling products such as color and
  chemicals.

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Dress For Success

• Professional Image image that is consistent
  with the salon.
• When shopping for clothes always use common sense
  and visualize how you would look in them while
  performing professional client services.

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• Tune in to your salons energy and clientele so
  that you can make the best clothing choices that
  promote your career as a promising stylist.
• You should always be guided by your salons dress
  code.

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• Always wear shoes that are comfortable, have a
  low heel, and good support.

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The Art of Makeup

• Makeup helps promote your professional image, and
  is an area where some of your most lucrative
  sales can be made.
• Use makeup to accentuate your most lucrative
  features, and mask your less flattering ones.

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• Let the salons image be your guide on the right
  makeup choices to wear for work.

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Posture

• Good posture enhances your physical well-being
  and reduces physical fatigue.
• Use height adjustments on chairs.
• Keep head up, chin level, shoulders relaxed.
• When sitting, keep knees together, feet on floor,
  sit well back in chair.

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Ergonomics

• Definition - The study of how a workplace can
  best be designed for comfort, safety, efficiency,
  and productivity.
• Attempts to fit the job to the person, rather
  than the other way around.
• Examples
• Hydralic chair
• Ergonomically designed cutting shears and
  blowdryers.
• Cushioned mat to stand on.

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• Each year, hundreds of cosmetology professionals
  report musculoskeletal disorders, including
  carpal tunnel syndrome and back injuries.

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Monitor yourself as you work to see if you are

• Gripping or squeezing implements too tightly.
• Bending the wrist up or down constantly when
  using the tools of your profession.
• Holding your arms away from your body as you
  work.
• Holding your elbows more than a 60-degree angle
  away from your body for extended periods of time.
• Bending forward and/or twisting your body to get
  closer to your client.

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Whats Wrong With This Picture?
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What We Just ReadHead to HeadChallenge
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Effective Communication
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Communication

• The act of successfully sharing information
  between two people, or groups of people so that
  it is effectively understood.
• Communicate through words, voice inflections,
  facial expressions, body language, and visual
  tools (e.g., a portfolio of your work).

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Keys To Effective 2-Way Communication With Your
Clients
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Present a Pleasant Greeting

• One of the most important communications you will
  have with your client is the first time you meet
  that person.
• Be polite, smile, be genuinely friendly and
  inviting.
• Remember that your clients are coming to you for
  services they are paying hard-earned cash for.

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• Always introduce yourself.
• Always greet a client using the last name (Mrs.
  Smith, Mr. Brown) unless the client offers
  permission for a first name basis.
• Use a pleasing voice tone that projects your
  eagerness to offer your services.

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• Set aside a few minutes to take new clients on a
  quick tour.
• This familiarizes the client with the salon
  helping them to feel more at ease.
• Also helps clients to know where important areas
  are located such as the restroom, shampoo area,
  and changing room.

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• Introduce clients to people they may have
  interactions with while in the salon.
• Including potential service providers for other
  services such as skin care or nail services.

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• Be yourself
• Do not try to trick your clients into thinking
  you are someone or something that you are not.
• Just be who you are.
• You may be surprised at how well this will work
  for you.

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Client Consultation

• The verbal communication that determines the
  desired results.
• Single most important part of any service and
  should be done before beginning any part of the
  service.
• Keeps good communication going and allows you to
  keep your clients looking current and feeling
  satisfied with your services.

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Preparing for the Client Consultation

• You should have styling books, hair swatches and
  a portfolio of your work on hand.
• Styling books have a variety for your client to
  look through.
• Short hair, medium-length hair, long hair, updos,
  color possibilities, etc.

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Styling Books
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• Hair swatches swatch books or rings are
  provided by companies that manufacture hair
  color. Generally packaged in a ring, book or
  paper chart. Swatches are bundles of hair dyed to
  match a particular haircolor shade offered by the
  manufacturer.
• If long enough, the swatch can be held up to the
  clients face or integrated into her own hair to
  see how it looks.

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Hair Swatch Book
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Hair Swatch Ring
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Paper Chart
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• Portfolio pictures of your own work.
• Helps new clients decide what they want done and
  helps to put them at ease when they can see your
  work.
• Keep a camera at your station to take photos of
  whatever cuts, colors, perms, and other types of
  styling work you perform.

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Human Relations
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• Human Relations how you get along with others.
• Personality the outward reflection of your
  inner feelings, thoughts, attitudes and values.

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Basics of Human Relations

• Security When we feel secure, we are happy,
  calm, and confident, and we act in a cooperative
  and trusting manner.
• Insecure become worried, anxious, overwhelmed,
  perhaps angry and suspicious, and usually we do
  not behave very well.

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• Human beings are social animals.
• When we feel secure we like to interact with
  other people.
• When people feel secure with us, they are a joy
  to be with.
• Help people feel secure around you by being
  respectful, trustworthy, and honest.

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Difficult Situations

• No matter how secure you are, there will be times
  when you will be faced with people and situations
  that are difficult to handle.
• Some people create conflict wherever they go.
• Can be rude, insensitive, or so full of
  themselves that being considerate just does not
  enter their minds.
• Try to remember that this person at this
  particular time feels insecure or he/she wouldnt
  be acting this way.

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Ways to Handle the Ups and Downs of Human
Relations

• Respond instead of reacting
• Ex. A guy was asked why he did not get angry when
  a driver cut him off. Why should I let someone
  else dictate my emotions? he replied.
• Pretty wise, dont you think?

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• Believe in yourself
• Trust your judgment, uphold your own values, and
  stick to what you believe is right.
• Have a strong sense of self-worth.
• Believing in yourself makes you feel strong
  enough to handle almost any situation in a calm,
  helpful manner.

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• Talk less, listen more
• We are given two ears and one mouth for a reason!
• You should try to listen more than you talk.
• A good listener is fully attentive to what the
  other person is saying.
• Ask questions to gain understanding.

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• Be attentive
• Each client is different.
• Some are clear about what they want, others are
  aggressively demanding, while others may be
  hesitant.
• When handling an aggressive client
• Ask your manager for help if needed.
• Remember they can usually be calmed if you agree
  with them and then ask what you can do to make
  the service more to their liking.

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• Take your own temperature
• If you have a personal problem you may be feeling
  down on yourself and wish you were anywhere but
  in school.
• If the problem lasts a short time you will be
  able to get back on track easily enough and there
  is no cause for alarm.
• Chronic behaviors
• Pay careful attention to what is happening.
• Resolve whatever conflicts are going on so that
  you can take care of your clients.

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Ethics

• As your personality develops, you establish your
  own personal system of moral principles and
  values, which become known as your personal
  ethics.

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Respect

• Treat others the way you want to be treated.

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Courtesy

• Show clients your best manners and behavior.

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Eagerness to Learn

• Take advantage of all continuing education
  opportunities.
• If a co-worker has a new technique to show- watch
  and learn and show support.

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Honesty

• Never lie to get your own way!
• You clients and co-workers must be able to trust
  you!

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Loyalty

• Never service clients outside of the salon.
• Unless you are booth rental, this practice would
  take business away from the salon.
• If work must be done outside the salon it should
  be booked through the salon.

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Dependability

• Do what you say you will do, and be where you say
  you will be ON TIME!
• Ex. If a co-worker asked you to cover dont let
  them down!
• Ex. If a client has an appointment at 100. Be
  there and ready at 1245 or earlier!

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Cleanliness and Safety

• Follow all cleanliness and safety procedures set
  forth by TDLR!
• Ex. If you or a client gets a cut - Follow all
  proper safety and blood spill procedures.

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Pride in Your Profession

• Show your clients you have pride by doing the
  best job that you possible can.

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Dos and Donts!
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Do

• Keep Your Personal Life Separate from Your Work
• Talking about yourself and others at work is
  personally counterproductive, and causes the
  whole salon to suffer.

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Dont

• Discuss religion, or politics at work!
• These are both sensitive subjects, and everyone
  has different opinions!

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• Do
• Stay Productive
• There are three bad habits that can keep you from
  maintaining peak performance
• Procrastination
• Perfectionism
• Lack of a game plan
• You will see an almost instant improvement when
  you work on eliminating these troublesome habits.

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Procrastination

• Putting off until tomorrow what you can do today.
• Destructive habit that is characteristic of poor
  study habits.
• May also be a symptom of taking on too much.

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Perfectionism

• The unhealthy compulsion to do things perfectly.
• Success is not measured by always doing things
  right.
• Someone who never makes a mistake may not be
  trying hard enough.
• Never give up, even when things get really tough!

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Lacking a Game Plan

• Having a game plan is the conscious act of
  planning your life, instead of just letting
  things happen.
• Important to set daily, monthly and yearly goals.
• What do you have to do this week, this month, and
  this year to get closer to your goal?

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Group ActivityDealing with Difficult Situations

• Split up into groups according to the color you
  chose when you came in.
• Each group will be presented with a different
  problem you could be faced with in the salon.
  Decide as a group what is the best way to deal
  with the situation.
• Remember, be as tactful and as drama free as
  possible. If the problem involves a client, try
  to resolve the issue some way that the client
  leaves happy and will return again.

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Problem 1

• Your schedule
• 1200 Lunch Break
• 100 - Mary Smith Color re-touch and haircut
• 200 - time needed for Mary Smith
• 300 - Janice Jones Haircut and eyebrow wax
• 400 - Stacy Willis Updo for prom (needs to be
  done by 530)
• Above is your afternoon schedule for Friday. You
  have been very busy all day and you are getting a
  little tired. You have just completed Mrs.
  Smiths color and haircut. She was very happy
  with her services. It is now 315 and your next
  client Mrs. Jones has just walked in the door. By
  the time you get to your chair and have a
  consultation it will be close to 330 before you
  begin her haircut. You know your next client is
  on a tight schedule and you cant afford to be
  running behind. What do you do?

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Problem 2

• You have just gained a brand new client named
  Jill. Jill is 16 years old and came into the
  salon with very long hair to her waist. She was
  very excited about getting a haircut and wants to
  donate her hair to Locks of Love.
• You fully explained the process to Jill and how
  much you would have to cut. However, after you
  have cut her hair she has become very upset and
  is crying. Shes not mad at you, but is still
  very upset with losing her hair.
• How do you handle the situation?

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Problem 3

• You work in a small salon with 5 other stylist.
  One of the stylist has been going through a bad
  relationship and has been discussing her
  boyfriend issues loudly in front of clients.
• One of your clients complained to you that she
  really doesnt care to know the intimate details
  of your co-workers problems.
• How can you try to put a stop to your co-workers
  inappropriate behavior without causing conflict?

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Problem 4

• You have a client who has asked you to cut 2
  inches off of her hair. You do as she has asked,
  however, when you are done she is very angry and
  accusing you of cutting way more than what she
  said to.
• You have tried to explain to her that you did
  what she asked but she doesnt want to hear
  anything you have to say.
• What can you do to try and calm your client and
  make her happy?

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Problem 5

• You work in a salon that has a receptionist who
  answers the phone and schedules appointments.
  When first hired the receptionist was very
  thorough and did a great job. But, lately she has
  been more relaxed.
• She has been talking on her cell phone instead of
  answering the salon phone, being rude with
  clients, doesnt check messages and makes
  mistakes while setting appointments.
• How can you bring this issue to your managers
  attention without sounding like you are a
  tattle?

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