Panasonic%20Communication%20Systems%20%20KX-TVS%20Voice%20Processing%20System%20Training

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Panasonic Communication Systems KX-TVS Voice
Processing System Training
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Voice Mail Integration

• The purpose of Voice Mail integration is to allow
  the Voice Processing System and the Super Hybrid
  System to communicate with each other.
• Three types of integration are available
  Digital(Out of Band for KX-TD systems), Analog
  (In-band integration for all other systems with
  In-band integration capability), and APITS for
  the KX-TA624-1

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Analog Integration Wiring
To Tip and Ring of SLT extension ports
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Introducing the KX-TVS50.

• the newest addition to the KX-TVS line of Voice
  Processing Systems (VPS)
• 2 ports, 2 hours voice storage, expandable to 4
  hours of voice storage
• The 2 hours of voice storage will be reduced by
  recording User Prompts
• If all System Prompts were to be recorded by the
  user, voice storage would be reduced by
  approximately 40 minutes

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KX-TVS50 Specifications

• Increasing the voice storage from the initial 2
  hours up to 4 hours is accomplished by adding an
  optional KX-TVS52 Flash Memory Expansion card
• 30 mailboxes, 2 manager mailboxes, utilizing
  Flash Memory with 7.2 Kbps voice compression
• New features include A-PITS integration with
  KX-TA624-1, Caller ID Routing, System and Station
  Caller ID Name Announce, and Personal Greeting
  for Caller ID

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So what is Flash Memory?

• Definition-A solid-state mass-storage device that
  emulates a hard-disk drive
• This type of mass-storage device is suitable for
  portable computers, personal digital assistants
  (PDA), digital still cameras, MP3 players and
  other devices requiring high-density non-volatile
  data storage

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What are the advantages?

• The advantages of this type of storage device is
  that it is
• extremely rugged and reliable
• compact
• fast sustainable read/write capability
• much less expensive than hard-disk drives
• and has low single-voltage power requirements

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KX-TVS50 Specifications

• The KX-TVS50 comes with 2 Flash memory chips, one
  for 2 hours of voice storage, the other for
  system prompts and programming storage.
• The KX-TVS52 Flash Memory Expansion card has one
  Flash memory chip for an additional 2 hours of
  voice storage

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KX-TVS50 Specifications

• The KX-TVS50s appearance is very similar to the
  KX-TVS75, with two noticeable differences
• A 4 position dip switch is used to determine the
  system mode rather than a rotary switch
• The system upper chassis has a built-in ferrite
  core used to reduce noise and other spurious
  oscillations from being introduced into the
  system through station cabling

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Mode Switch Positions

• Mode Switch Positions
• 0000 Normal operation position
• 1000 Initializes RS-232C parameters
• 0100 D-PITS Auto Configuration for AA service1
• 1100 D-PITS Auto Configuration for VM service1
• 1010 Initializes VPS. Clears all data and
  messages
• 0110 Flash memory Read/Write test
• 0101 A-PITS Auto Configuration for AA service2
• 1101 A-PITS Auto Configuration for VM service2

1 Used for KX-TD D-PITS integration only 2 Used
for KX-TA A-PITS integration only
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Some New Terminology

• To date, two types of Voice Processing System
  integration were available in the KX-TVS line of
  VPSs, In-band and D-PITS
• A-PITS - Analog Proprietary Integrated Telephone
  System
• A-PITS Integration - A proprietary 4-wire out of
  band Voice Processing System integration
  supported by the KX-TVS50 and KX-TA624-1

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A-PITS

• Signaling and control information is transmitted
  and received between the 624 and 50 across the D1
  and D2 pair of an extension port
• Voice is provided by the Tip and Ring pair for
  that extension port
• Each A-PITS integrated port supports one VPS port
  (Unlike D-PITS integration which provides two VPS
  ports per station ports)

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Integration

• The KX-TVS50 supports
• In-band with telephone systems providing In-band
  integration
• D-PITS with KX-TD308/816/1232/500
• A-PITS with the KX-TA624-1

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System Administration

• Programming and administration can be
  accomplished by using either a dumb terminal
  program (i.e.. HyperTerminal) or any other
  communication software (i.e. ProcommPlus)
• Programming menus are the same as the other
  KX-TVS models with additional programming added
  for the new features - System Caller ID Name
  Announce Caller ID Call Routing

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System Administration
Laptop with a Modem Program such as
Hyperterminal, Procomm for Windows
Programming RS-232C
Null Modem Cable
If your Laptop has a DB-9 serial connector
use Radio Shack Cable (DB-9 to DB-25) Cat. No.
26-269 Radio Shack Null Modem Adapter (25 pin)
Cat. No. 26-1496B or Radio Shack Null Modem
Adapter (9 pin) Cat. No. 26-264A
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New KX-TVS50 Features

• These features are supported by A-PITS or D-PITS
  integration
• System Caller ID Name Announce
• Station Caller ID Name Announce
• Personnel Greetings for Caller ID
• Caller ID Routing
• Caller ID card(s) are required for these features
  to operate KX-TD193 or KX-TA62493

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System Caller ID Name Announce

• 120 Caller ID Numbers (20 digit max.) can be
  entered into system programming via programming
  terminal
• System Parameter Setting-System Caller ID
  Announce
• A name can be recorded for each of the 120 Caller
  ID numbers by the Message Manager in mailbox 998
• 998-5-8 for System Caller ID Name Announce
  recording

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System Caller ID Name Announce

• So how does this work?
• An incoming Caller ID call arrives at CO port of
  phone system that is programmed to ring to a VPS
  port
• Caller ID information is transmitted to VPS via
  A-PITS or D-PITS link.
• VPS answers, plays prompts, caller dials digits
  to transfer call to an extension
• When extension answers, the user is given a
  prompt with states You have a call from
  (recorded name). To answer the call press one,
  otherwise press 2 and hang up.

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System Caller ID Name Announce

• If no Caller ID is provided, private, out of
  area, or the number is not registered, the normal
  transfer sequence occurs without announcement

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Station Caller ID Name Announce

• Functions in the same way as System Caller ID
  Name announce
• 30 Personal Caller ID Name Announce entries can
  be entered per mailbox
• MB 5-5 for Station Caller ID Name Announce
  programming
• System Caller ID Name Announce has priority over
  Station Caller ID Name Announce

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Caller ID Personal Greeting

• Up to four personalized mailbox greetings can be
  recorded in addition to the normal busy, no
  answer, and after-hours greetings
• Each of the personalized greetings can have up to
  eight Caller ID numbers assigned to it
• can be used as a wildcard when entering the
  Caller ID numbers
• MB 5-1-4 for Caller ID Personal Greeting
  programming

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Caller ID Personal Greeting

• When an outside caller with a Caller ID number
  that has been assigned in the mailbox enters the
  mailbox, a custom greeting for that caller will
  be played

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Caller ID Routing

• Caller ID Routing allows an incoming caller to be
  routed to a specific location or service based on
  the Caller ID number provided
• Calls can be routed to a mailbox, extension, or
  Custom Service

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Caller ID Routing

• Up to 120 Caller ID numbers can be entered into
  the system
• Service Setting - Caller ID Routing
• Caller ID number can be up to 20 digits
• can be used as wildcard
• O or P can be entered for Out of Area Private
• A route description up to 20 characters can be
  entered
• This feature can operate in conjunction with the
  System Personal Caller ID Name Announce features

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What else is new in KX-TVS50?

• New factory default voice prompts
• Faster cadence less pause time between prompts
• Improved Installation Manual provided on CD-ROM
• Improved organization
• Includes the KX-TA and KX-TD phone system
  programming related to VPS integration

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What else is new in KX-TVS50?

• Screened transfer with Call ID is now supported
• Company Greetings have been removed
• The KX-TVS50 does not support the Two-Way Record
  and Two-Way Transfer features.

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Lab KX-TA 624 Setup

• SYSTEM PROGRAMMING
• System Program 130 for Jack 07 or 07 08
• System Program 131for Jack 15 or 15 16
• Use a four conductor line cord to KX-TVS50 for
  each port (jack 07 to port one of KX-TVS50, etc)
• System Program 000 to set the time
• System Program 900 to enable CID
• System Program 414 for Day Ring
• System Program 415 for Night Ring
• System Program 416 for Lunch Ring

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Lab Contd Station Programming

• CID Button- Press CO, press 6, Store (CID
  Transmitted through TVS)
• CID Selection- Press CO, press 7, Store
• LCS- Press CO, dial 92, Store
• LCS Cancel- Press CO, dial 93, Store LCS
  Password- Intercom 77 _ _ _ _ _ _ Hands
  Free- Station Program 11 Store Private-
  Station Program 12 Store
• VTR- Press CO, dial 94 107, Store
• Call Forward ALL Calls- Intercom 711 107
• Call Forward Busy, No Answer- Intercom 712 107
• Call Forward Cancel- Intercom 710

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Lab Contd for the KX-TA624-1 / KX-TVS50

• Connect the computer to the KX-TVS50 prior to
  initializing.
• Using Hyperterminal, Procomm Plus for Windows, or
  any dumb terminal, have the settings at 9600, N,
  8, 1and set for VT100
• Connect the KX-TVS50 to the computer with a null
  modem cable.
• Set the Dip Switch on the KX-TVS50 to 1010
• Plug the power cord to the KX-TVS50 and wait for
  screen to tell you to reset the switched to 0000
• Go through Quick Setup, choosing the KX-TA for
  the Telephone

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Lab Contd

• No Company Greetings
• De-Activate the Following Greeting from the
  Message Manager by calling 107, 6998, 5,6,1,
  enter Prompt Number, press 3
• 248 Good Afternoon
• 249 Good Evening
• 250 Good Morning
• 819 Welcome to the Voice Processing System
• Record the entire Greeting in the Custom Service
  by dialing 6998, 5,4,1. Record a greeting that
  states You have reached the Smith residence.
  For Sue press 1, for Johnny press 2, for mom and
  dad press 3
• Assign the Port on the Computer to use the
  corresponding Custom Service for Day and Night
  Mode. 1,3,1

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TVS50 Lab cont.

• Program the following into Custom Service
• assign 1 to ring at extension 103
• assign 2 to ring at extension 101
• assign 3 to ring at extension 102

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VS50 Lab cont.

• Setup the following mailboxes and record
  greetings
• 101 Extension 101
• 102 Extension 102
• 103 Extension 103

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• Caller ID Routing
• Program Received caller ID ________number to be
  directed to mailbox 101
• Personal Greetings for CID
• Four Personal Greeting with 8 telephone numbers
  each
• Go into Mailbox, dial 5, 1, 4 to assign Greetings
  and Numbers
• Station CID Name Announce
• Assign up to 30 CID Numbers per Mailbox and
  record a name for each number. Recorded name is
  heard when listening to messages or calls have
  been transferred from the VPS
• Go into Mailbox, dial 5, 5 record a name with
  caller ID number
  

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• System CID Name Announce
• Up to 120 CID numbers with names recorded. These
  will be played when calls are transferred through
  the VPS. (CID Screening). Names will also be
  heard when using the intercom paging features
• Enable in the COS
• Can be used Call Screening, Intercom Paging in
  Call Transfer Service or in Incomplete Call
  Handling
• System Administration 1, 5, 6, 1 to enter numbers
• Message Manager to record names 6998, 5, 8

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Parameter Save

• Save the system programming parameters to your
  PCs HDD or floppy disk drive using Procom Plus.
• From the System Administration Top menu type 3
  for Utility Command
• Type SAVE and press ENTER
• Press 2 and ENTER for Parameters
• Press ENTER again
• Press PAGE DOWN
• Press X for XMODEM download protocol
• Type the file name (i.e. PARA.BAK or
  CUSTOMER.PAR)
• Wait approximately 6 minutes while data is
  transferred

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Parameter Load

• Load the system programming parameters from your
  PCs HDD or floppy disk drive using Procom Plus.
• From the System Administration Top menu type 3
  for Utility Command
• Type LOAD and press ENTER
• Press 2 and ENTER for Parameters
• Press ENTER again
• Wait for CCC to appear on PCs screen
• Press PAGE UP
• Press X for XMODEM download protocol
• Type the file name
• Wait approximately 6 minutes while data is
  transferred