Communication is the most important skill for success in business.

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Communication is the most important skillfor
success in business. Lee Iacocca former CEO,
Chrysler Corp.
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key skills
1. oral communication effective expression in
individual or group situations (includes
nonverbal communication) 2. oral
presentation effective expression when presenting
ideas or tasks to individuals or groups 3.
written communication clear expression of ideas
in writing and in correct grammatical form
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key skills

• define your objective
• understand your audience
• organize your ideas
• express with clarity impact
• use appropriate media
• look professional!

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key tools

• your brain
• word processing (Word)
• spreadsheets (Excel)
• presentation support (PowerPoint)
• e-mail Internet

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portfolio

• routine/positive messages
• negative messages
• persuasive messages
• informal report
• formal report
• presentation with support

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strategy

• problem solving strategy
• audience-based
• results-oriented

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strategy

• plan
• draft
• edit
• revise
• edit
• revise

• edit
• revise
• edit
• revise
• edit
• revise

• edit
• revise
• edit
• revise
• edit
• revise

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good.com

• good communications mean
• improved performance
• efficiency, productivity, opportunity
• improved morale
• trust, job satisfaction

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good.com

• employees want to know
• how am I doing?
• how are we doing?
• how can I help?
• where do I fit in?

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good.com

• good communicators
• use formal and informal systems
• aid upward, downward, lateral flow
• give timely feedback
• communicate continuously
• encourage feedback

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theory
decode message
encode message
transmit
channel
feedback
source
receiver
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noise
decode message
encode message
transmit
channel
feedback
source
receiver
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noise

• technical
• breakdown in transmission
• semantic
• bypassing (different meanings)
• environmental
• age, gender, culture, appearance

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I know you believe you understand what you think
I said, but I am not sure you realize that what
you heard is not what I meant. sign in Pentagon
newsroom
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The goal of communication is understanding.
The goal of communication
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The most important communication skill is
listening.
The most important communication skill
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The person responsible for the success of your
communication is you.
The person responsible for the success of your
communication
return to schedule
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