Title: A Frontline Decision Support System for Georgia Career Centers
1A Frontline Decision Support System for Georgia
Career Centers
- Randall W. Eberts and Christopher J. OLeary
- W. E. Upjohn Institute for Employment Research
- www.upjohn.org
2Goals of One-stop Career Centers
- To integrate and coordinate employment services
into a comprehensive and cohesive delivery system - To facilitate employment and career development
through informed choice and high quality services
3Goals for FDSS
- To inform customer choice
- To integrate information from customer
application, administrative records and labor
market information systems - To present relevant information in an accessible
way for customers and staff - To appropriately target services to customers
4Targeting
- With limited WIA funds, not all workers receive
intensive or training services - Currently, funds are allocated using informal
targeting methods - First-come, first-served basis
- Preference to certain groups
- Is there a better way to target WIA resources?
5FDSS Tools
- Tools assist career center staff to
- Quickly assess needs of customers
- Target services to meet customers needs
- Deliver services in an effective and efficient
manner - And aid customers to
- Become better informed about job options (reality
check) - Quickly and systematically access labor market
exchange information and services - Find better job matches more quickly
- Identify services that best meet their needs
- Determine eligibility for services
6Georgia FDSS
- Frontline Decision Support System is a joint
effort of the USDOL/ETA, the Georgia Department
of Labor, and the Upjohn Institute - It provides customized guidance for each
individual seeking assistance - FDSS informs choices during
- The job search process
- The service referral process
7As a case worker I would spend at least 30
minutes with each client inputting information
that I knew was not going to be used to help
my client directly, but only to fill out
reports Now we have an opportunity to use this
information to do a better job helping clients.
State ESD Staff person
8Service Flow of Career Centers
Intake
Core Services
Referrals
Training Services
Intensive Services
9Career Center Services
Core
- Assessment interviews
- Resume workshop
- Labor market information
- Job interview referral
10Career Center Services
- Individual and group counseling
- Case management
- Aptitude and skill proficiency testing
- Job search plan
- Career planning
- Job search review
- UI eligibility review
11Career Center Services
- Training
- Adult basic skills education
- On-the-job training
- Work experience
- Occupational skills training
- Youth educational achievement services
- Additional support for youth services
- Citizenship skills for youth
12FDSS Tools
- Tools are customized to reflect an individuals
needs and propensities - Based on the experience of people who have
similar characteristics and similar histories of
program participation and work - Tools relate outcomes to personal characteristics
and other factors
13FDSS Tools
- Two components
- Tools to help job seekers appraise employment
prospects - A ranking of services that may be most effective
given a claimants background characteristics
14FDSS Tools
- Systematic Job Search Module
- Chance of returning to same industry
- Estimate likely reemployment earnings
- Scan job prospects
- Identify related occupations
- Provide targeted information about specific jobs
- Service Referral Module
- Rank services by effectiveness for re-employment
- Indicate typical use
15FDSS Tools
Intake
Core Services
Systematic Search Module
- Review intake info work history
- Estimate chance of returning
- To industry/occupation
- Earnings history estimate
- Choose related occupations
Referrals
Service Referral Module
Training Services
Intensive Services
16Data Sources
Employment/earnings history
- Program records
- ES, UI, JTPA/WIA
- WtW
Worker/client characteristics Program
participation Employment history
Local unemployment rates Occupation/industry
projections Related/transferable
occupations Massive layoffs
17Individual Customer Time Lines
Program participation (services)
Registration
Work History
Work Outcomes
- Labor market
- Conditions
- Industry of prior job
Personal Characteristics Occupation
18Available Data
19Customized
- Modules are customized for different types of job
seekers - UI claimants by risk of exhausting benefits
- ES registrants not eligible for UI
- Veterans
- Job seekers referred to special assistance unit,
because of barriers to employment - Youth
20Customized
- And different regions
- Atlanta
- Coastal
- Northern
- Balance of Georgia
21Systematic Job Search Module
- Chance of returning to same industry and
occupation - Expected job growth in prior occupation
- Estimate likely employment earnings
- Explore What if scenarios
- Scan job prospects
- Identify related occupations and continue search
22Systematic Job Search Module
- Chance of returning to same industry and
occupation - Expected job growth in prior occupation
- Estimate likely employment earnings
- Explore What if scenarios
- Scan job prospects
- Identify related occupations and continue search
23Job Prospects (Returning to Same Industry) and
Earnings
- Relates job outcomes to
- Education
- Dislocated worker status
- Disadvantaged worker status
- Age
- Prior occupation and industry
- Work history
- Military service
- Barriers to employment (eg., transportation, etc)
- Local labor market conditions
24Returning to Same Industry
Characteristics Person Person Person
Characteristics A B C
Maximum Prior Earnings 7502
Age 35
Education, less than high school 0
Education, more than high school 0
Months of tenure on most recent job 24
Employed 0
Occupation, clerical and sales 1
Held job last quarter 1
Probability of returning to same industry (services) .294
25Returning to Same Industry
Characteristics Person Person Person
Characteristics A B C
Maximum Prior Earnings 7502 15002 3499
Age 35 35 35
Education, less than high school 0 0 1
Education, more than high school 0 1 0
Months of tenure on most recent job 24 48 8
Employed 0 1 0
Occupation, clerical and sales 1 1 1
Held job last quarter 1 1 0
Probability of returning to same industry (services) .294 .327 .172
26Returning to Same Industry
Characteristics Person Person Person
Characteristics A B C
Maximum Prior Earnings 7502 15002 3499
Age 35 35 35
Education, less than high school 0 0 1
Education, more than high school 0 1 0
Months of tenure on most recent job 24 48 8
Employed 0 1 0
Occupation, clerical and sales 1 1 1
Held job last quarter 1 1 0
Probability of returning to same industry (services) .294 .327 .172
27Predicted Earnings
Characteristics Person Person Person
Characteristics A B C
Maximum Prior Earnings 7502 15002 3499
Age 35 35 35
Education, less than high school 0 0 1
Education, more than high school 0 1 0
Months of tenure on most recent job 24 48 8
Likelihood of staying in same industry .294 .327 .172
Occupation, clerical and sales 1 1 1
Predicted Earnings (median) 6728 12618 3387
Ratio of predicted earnings to prior earnings .90 .84 .97
28Service Referral Algorithm
- Provides a customized list of services that have
been shown to be most effective in helping
participants possessing similar characteristics
find and retain jobs - Core and intensive list
- Training list
- Based on information about the characteristics
and outcomes of recent participants in programs
29Service Referral
- Two basic components
- Estimate likelihood of finding a job (needs
assessment) - Ranking of services that lead to successful
outcomes for individuals with specific measurable
characteristics
30Four Step Process
- An employability score is computed and assigned
to each participant - The employability score identifies individuals
according to their propensity to find a job - The score is divided into quintiles
- The effectiveness of each service is computed for
clients within each quintile and client type - Services are ranked according to their
effectiveness in assisting clients gain steady
employment - For each service, the percentage of clients
within each quintile is also displayed
31Characteristics by Quintiles
Atlanta Region Employability Score by Quintiles Employability Score by Quintiles Employability Score by Quintiles Employability Score by Quintiles Employability Score by Quintiles
Characteristics 1 2 3 4 5
Percent UI, disadvantaged only 0.47 0.40 0.24 0.12 0.04
Percent UI, dislocated worker only 0.12 0.13 0.21 0.30 0.39
Employed 0.70 0.78 0.83 0.87 0.90
Employability Score 0.33 0.52 0.64 0.74 0.86
Maximum quarterly earnings 4332 4534 5142 6141 7675
Bachelor Degree 0.10 0.10 0.13 0.18 0.26
Months tenure with prior job 11 15 19 28 59
Professional, technical occupation 0.17 0.18 0.22 0.31 0.46
32Top Five Services
Employability Score Quintiles (All UI Clients Atlanta Region) Employability Score Quintiles (All UI Clients Atlanta Region) Employability Score Quintiles (All UI Clients Atlanta Region) Employability Score Quintiles (All UI Clients Atlanta Region) Employability Score Quintiles (All UI Clients Atlanta Region)
1 2 3 4 5
Testing Testing Job Finding Club Service Coordination Service Coordination
Orientation Orientation Testing Testing Testing
Service Coordination Bonding Assistance ERP Job Finding Club Job Finding Club
Specific LMI Service Coordination Orientation Expanded Workshop Expanded Workshop
ERP Counseling Counseling Orientation Orientation
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39Pilot Offices Lessons Learned
- Two pilot career centers
- Cobb/Cherokee and Athens
- MUSTS
- Involve local (and especially line staff) in
initial planning and design - Make the system easy for staff and customers to
understand and use - Allow experimentation
40Pilot Offices Lessons Learned
- Our To Do List
- TEST, TEST, TEST!!!
- Then correct and test again
- Add eligibility component
- Look for ways to keep information timely
- Experiment with a self-service version
41Summary and Conclusion
- FDSS is an enhancement of existing one-stop
operating systems - It automatically assembles and presents
information to inform the choices of individual
job seekers - Re-training of one-stop staff is essential and
FDSS offers a framework for staff training
42A Frontline Decision Support System for Georgia
Career Centers
- Randall W. Eberts and Christopher J. OLeary
- W. E. Upjohn Institute for Employment Research
- www.upjohn.org