Communicating - PowerPoint PPT Presentation

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Communicating

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Title: Crossing the Cultural Divide Author: Linda C. Hoffman Last modified by: Tom Created Date: 4/4/2002 3:23:50 AM Document presentation format – PowerPoint PPT presentation

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Title: Communicating


1
Communicating
  • Across Cultures
  • Linda C. Hoffman

2
Even if some companies never do any
international business, they
still need a solid understanding of
cross-cultural issues in business because America
is, itself, a multicultural country here and now,
where people often fail to communicate across
cultural lines. (Judee Reel)
3
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4
Similarities
  • Differences

5
Low Context
High Context
  • Favor indirect, vague, oblique language
  • Implicit meaning
  • Priority is to maintain harmony
  • Favor direct approach
  • Explicit meaning clarity is a priority
  • May use frank, even blunt language

Relationship focused
Deal focused
6
Monochronic
Polychronic
  • More concern about time
  • Exactness important
  • Punctuality may even demand an early arrival
  • Less concern about time
  • Time is flexible
  • Relationships are more important than timeline
  • Multi-tasking

FLEXIBILITY
7
Informal
Very Formal
  • Spontaneous
  • Flexible
  • Equality
  • Casual
  • Protocol driven
  • Pomp and ceremony
  • Status
  • Titles

RESPECT
8
Para-verbal Communication
  • Volume
  • Non-verbal vocalizations
  • Use of silence
  • Conversational overlap

.
9
Non-verbal Communication
  • Distance
  • Touch
  • Eye contact
  • Gestures

10
Gestures
11
When the verbal message
conflicts with the body language, only the body
language is understood
12
Success in Multicultural Business Settings
Requires
  • A drive to communicate
  • Broad-based sociability
  • Cultural flexibility
  • Cosmopolitan orientation
  • A collaborative negotiation style

13
PERSPECTIVE
14
Internet Resources
Country specific http//www.windowontheworldinc.c
om/countryprofile/index.html Gift-giving
http//culturalsavvy.com/gift_giving.htm Cross
cultural awareness http//culturalsavvy.com/index
.htm Bribery http//www.transparency.org
15
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16
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17
Gestures
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