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AWARENESS RAISING

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AWARENESS RAISING (foto di un intervista) INTERNATIONAL MASTER in HFB Aims of the Course: Language Improvement in the Tourism Sector the language ... – PowerPoint PPT presentation

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Title: AWARENESS RAISING


1
AWARENESS RAISING
  • (foto di unintervista)

2
INTERNATIONAL MASTER in HFB
  • Aims of the Course
  • Language Improvement in the Tourism Sector
  • the language and rationale in Job interviews
    (communication is

  • not just
    verbal)
  • Cross-Cultural Management cultural aspects in
    Business
  • Tourism Discourse
  • British Heritage a presentation to
    English-speaking visitors
  • (concerning
    the presence of British families in
  • Sicily
    Whitaker, Ingham)

  • N.P.

3
BRAINSTORMING(to fill in some gaps)
  • 1) How aware were you about the interview you
    were going to take?
  • 2) How did you prepare for it?
  • 3) What did you expect?
  • 4) What do you think the interviewer expected?
  • 5) Were your expectations confirmed?
  • 6) Have you ever thought about a sort of model of
    interview to refer to?
  • 7) Were you satisfied with your interview?
  • 8) What would you have changed? What would you
    change in your next interview?

  • N.P.

4
BRAINSTORMING
  • 9) What should a good interview always contain?
    What are its essential part?
  • 10) How relevant is an interview? (its aims, as
    participants may all have the same
  • qualifications)
  • 11) What should it never show?

  • N.P.

5
BRAINSTORMING
  • GRID
  • Content
    Form
  • Your offer (why should they hire you?)
  • CV (qualifications)
    structures (which ones?)
  • Past experiences
    specific lexicon
  • Skills
  • Personal qualities (which ones?)
  • Personality (what type?)
    VIDEO
    N.P.


6
JOB INTERVIEWS Employers
  • Employers interview to find out 3 aspects
  • Skills (are you able to do the job?)
  • Motivation
  • Personality (will you fit into the organization?)

  • N.P.

7
JOB INTERVIEWSwhat to bear in mind
  • You need to
  • - know your strengths and your weaknesses
  • know your interests (what you want to do and why)
  • what is most important to you (not just money)
  • cite examples of experiences, accomplishments,
    successes
  • consider body language and eye contact
  • smile!
    N.P.

8
INTERVIEW FORMATYou never get a second chance
to make your first impression (7 seconds)
  • Relevant tips
  • arrive earlier
  • ice breakers
  • discussion of opportunities
  • candidate assessment (sell yourself!)
  • ask good questions
  • greetings and thanking

  • N.P.

9
NON-VERBAL COMMUNICATION(more than 90 of our
communication is non-verbal)
  • Style (men)
  • formal, conservative style (suit and tie)
  • avoid piercing and earrings
  • Style (women)
  • formal outfit, neutral colours
  • small/medium heels
  • light make-up and jewelry

  • N.P.

10
EXAMPLE of INTERVIEWS
  • Tell me about yourself
  • Bad Good
  • too nervous eye contact
  • no examples giving examples
  • Uhm personality
  • no confidence good ending

  • N.P.

11
EXAMPLE of INTERVIEWS
  • Why should we hire you?
  • Bad Good
  • talking too fast confidence (not
    conceit)
  • Slang appropriate

  • linguistic register
  • Looking at watch personality
  • giving
    examples
  • good
    ending

  • N.P.

12
EXAMPLE OF INTERVIEWS
  • Tell me about your weaknesses
  • Bad Good
  • gossip examples
  • sarcasm (the lowest form of wit) be
    honest
  • blame humility
  • too defensive

  • N.P.

13
EXAMPLE OF INTERVIEWS
  • Why do you want to work here?
  • Bad
    Good
  • humming examples
  • bad attitude
    connection
  • and motivation
  • judgemental research

  • be honest

  • (never cheat!)

  • N.P.


14
EXAMPLES of INTERVIEWSBehavioural Interviews
(Bonus)
  • Do you work well with other people?
  • What can you do better for us than the
  • other applicants?
  • How do you handle stress/pressure?
  • How do you handle failure?
  • How do you handle success?
  • Describe a difficult situation/project
  • Describe some of your accomplishments

  • N.P.

15
Juliana Lima Ferreiras Interview
  • Watch the video concerning a job interview and
    write down
  • the interviewers questions
  • the interviewees answers
  • your personal observations
  • will she get the job, in your opinion?

  • N.P.

16
Juliana Lima Ferreiras Interview
  • Questions Answers
  • Tell me about yourself
    qualifications, experiences

  • qualities (organised,

  • preferences, group work)
  • Past experiences English
    classes, job
  • Interest in banking system she enjoyed
    her job
  • Plans in the long term manager
    elsewhere
  • How to deal with
    personal experience/
  • an angry customer comm.
    skills, success


  • N.P.

17
Juliana Lima Ferreiras Interview
  • Do you fit well into a team?
    experience at university,

  • group work

  • Were you the leader? each one
    responsible
  • Future plans Brazil? more
    opportunities

  • in Canada
  • Interviewees questions Initial
    training program?
  • In any system training is
  • on-going, not occasional
  • (whaterver your dreams are, you have to pursue
    them)


  • N.P.

18
Juliana Lima Ferreiras Interview
  • If the job were obtained, my
    main job,
  • which five questions? who
    work with,

  • my manager,

  • what expectations

  • from me,

  • if I can grow in that firm
  • Emergency procedures
  • Why would we choose you? willingness
    to grow

  • enthusiasm about work

  • (you have to love what you do)

  • (If you cannot do what you love,

  • love what you do, I. Kant)


  • N.P.

19
The Declaration of IndependencePhiladelphia,
July 4, 1776
  • We hold these truths to be self-evident, that
    all men are created equal, that they are endowed
    by their Creator with certain unalienable Rights,
    that among these are Life, Liberty and the
    pursuit of Happiness.
  • Time for all your observations

  • N.P.
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