PowerPoint KM in Digital Age ??? ??.???? ??????????

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Happiness is a choice, not a condition
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Happiness is a choice, not a condition
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Happiness is a choice, not a condition
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Happiness is a choice, not a condition
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??????? - Knowledge ??????????? Learn How to
Learn ???????????????? Knowledge Management
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Information is not knowledge. The only source of
knowledge is experience
??????? - Knowledge
Albert Einstein
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Hard Side Soft Side
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KM in Digital Age
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Content Process
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Bloom's Taxonomy (Cognitive Process)
6 ????? -????????????? -?????????????
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National Training Laboratory USA
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What is Knowledge Capture ?
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We want to know how experts know what they know

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• ??????????????????? ???????? ??????
  Internet
• ?????? ?????? e-mail ???????
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• ???????... ?????????????..?
• ??????????...???????????...?

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Digital Age ????? IT ???????? Hardware
?????????????? ???????????? Content Process
(Learn How to Learn)) ????????????????
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?????? ????????? ?????????????????????????????????
??? ????????????????????? GISTHAI
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SECI Model (Nonaka Takeuchi)
Ikujiro Nonaka - practical wisdom or phronesis
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?????????? Dialogue Capturing New Explicit
Knowledge ???????????? New Tacit Knowledge
Virtual
Ikujiro Nonaka - practical wisdom or phronesis
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???????????????????????????????????????

• 1. ??????????????? (Community of practice CoP)
• 2. ????????????? (Study tour)
• 3. ??????????????????????????????????????? (After
  
• action review AAR)
• 4. ??????????????????????????????? (Retrospect)
• 5. ?????????????????? (Springboard Storytelling)
• 6. ???????????????????? ???????????????(Appreciati
  ve Inquiring)
• 7. ????????? ???????????????? (Dialogue)

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8. ???????????????? (Peer Assist) 9.
???????????????????????? (Action Learning) 10.
?????????????????? (Benchmarking) 11. ?????????
(Coaching) 12. ???????????????? (Mentoring) 13.
????? ??? ??? (Forum) 14. ?????????????????????
(Lesson Learning) 15. ?????????????? (Focus Group)
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Dialogue
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•       
  - Ting
•   ?(??)  ?(??)  ? (??)

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Dialogue
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??????????????????????? ??????????????
???????? Facilitator ???????????????? ????????
3 D 1 Debate, Discuss, Dialogue
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Dialogue - ???????? ??????????
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???????????
????????? KM - ??? ?????? How to
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15 Sharing
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???????????
?????????????? KM ????????????????????????? ????
??????? KM ???????????????????? ?????????? KM
????????????? ????????????????? ???????????? KM
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I Know more than I can tell I Can tell more
than I can write. I Know more if I practice
more, I Know even more if I reflect with
other practitioners on what we practice.
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Knowledge Asset
Tacit Knowledge ????????? ???????????????????????
? Explicit Knowledge ???????????????????????????
?????????????? Digital Age Node CoP Holon
????????? ?????????? ????? Social Medias
???????? SECI Model Virtual Dialogue Virtual
Reflection ..
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?????????????????????????????
???????????????????????????????????????????
???? ???????????????????????????????? IT A
collection of data is not information. A
collection of information is not knowledge. A
collection of knowledge is not wisdom. A
collection of wisdom is not truth.
??????????????????????????????????????? KM
???????Informal Tacit Knowledge-sharing
techniques
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