Improve%20the%20Process

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(No Transcript)
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Lesson 4
Improve the Process
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Objectives
You will be able to understand

• The advantages of continual process
  improvement
• The key activities associated with process
  improvement

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Improve the Process
1. Plan a change for improvement
4. Act on what was learned
ACT
PLAN
DO
CHECK
2. Carry out the change on a small
scale
3. Analyze and interpret effects of the
change
5. Repeat step 1 with new knowledge 6. Repeat
step 2 and onward
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The Batavia Incident
Offshore
Less variation
Batavia
More variation
60
70
80
90
10
20
30
40
50
LSL
USL
Target
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Specifications as Goals
No Loss
Loss
Loss
(Good)
(Bad)
(Bad)
Meets
customer
expectations
Target
LSL
USL
Measure of quality characteristic
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Quality Loss Function
Increasing
Value Lost
Loss Function
Curve
Target
LSL
USL
Measure of quality characteristic
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Continual Improvement and the Quality Loss
Function
Distributions
C
A
B
B
A
Loss
Loss
Loss
Loss
Loss
A
B
C
Target
LSL
USL
Measure of quality characteristic
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Activity 4.1 Plan

• Plan what changes might lead to
  improvements
• Decide what data are needed
• Determine how, when, and by whom data will
  be collected

ACT
PLAN
DO
CHECK
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Cause Effect Diagram
Reliable elevators
Better training
Better tools
Assembly procedures
Skids yellowgear
Better training
Reduced weapons assembly and delivery time
Weapons movement
Assembly jigs
Closer storage spaces
Pre-assembled Components
Better training
Better/faster elevators
Improved watchbill
Fewer weapons types
Lights ventilation
Training priority
Better C schools
Grease Viscosity
Straight thru elevators
Environment
Materials
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Activity 4.2 Do
ACT
PLAN
DO
CHECK

• Gather or review baseline data
• Make planned changes on a small scale
• Gather data to determine what happened
  after the changes

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Activity 4.3 Check
ACT
PLAN
DO
CHECK

• Compare results of changes with what
  was planned
• Determine whether changes led to
  improvements

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Activity 4.4 Act

• Decide on changes
• Make the changes
• Standardize
• Educate train
• Monitor the process
• Repeat the cycle

ACT
PLAN
DO
CHECK
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PDCA Cycle Process Improvement

• Plan what changes might lead to
  improvements
• Decide what data are needed
• Determine how, when, and by whom data will
  be collected

• Decide on changes
• Make the changes
• Standardize
• Educate train
• Monitor the process
• Repeat the cycle

ACT
PLAN
DO
CHECK

• Gather or review baseline data
• Make planned changes on a small scale
• Gather data to determine what happened
  after the changes

• Compare results of changes with what
  was planned
• Determine whether changes led to
  improvements

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Leadership Involvement

• Study learn PDCA
• Actively participate in quality improvement
• Develop a TQL implementation plan
• Choose initial efforts that are - Customer or
  mission-driven - Likely to succeed -
  Measurable - Designed with strategic intent

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TQL Teams Activities
ESC
QMB
(only if required)
Task (or Charter) a PAT
2.1 Describe the Process 2.2 Simplify, 2.3
Standardize the Process

• Train ESC
• Build commitment in ESC
• Write Implementation Plan

PAT
ID Prioritize 1.2 Orgs Customers 1.3 Customer
Reqmts 1.4 Significant Processes
2.1 Describe Processes Charter QMBs
No
3.3 Act on Special Causes

• Assess the Organization
• Develop Critical Mass
• Create the Environment
• Refine Mission
• Improve the TQL Impl Plan
• Support and Extend CPI

Yes
4.4
4.1
P
A
4.2
4.3
D
C
(MOM 6)
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Summary of Key Activities
1.1 Clarify the mission 1.2 Identify
prioritize customers 1.3 Identify prioritize
customer requirements 1.4 Identify significant
processes that meet customer requirements
Identify
Simplify Standardize
2.1 Describe the process 2.2 Simplify the
process 2.3 Standardize the process
Stabilize
3.1 Determine process measures 3.2 Examine the
process by using control charts 3.3 Act
on special causes 3.4 Check for capability
Improve
4.4 ACT
4.1 PLAN
4.2 DO
4.3 CHECK
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Chapter Summary

• Process improvement is a job for everyone
• Process improvement must be continual
• Process improvement affects organizational
  systems
• You are responsible for leading process
  improvement

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Summarize Your Responsibilities for Implementing
TQL