Putting QUALITY Back in Quality Control Barbara F. Polansky American Chemical Society

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Putting QUALITY Back in Quality
ControlBarbara F. PolanskyAmerican Chemical
Society

• PMI WDC
• Knowledge Exchange Forum
• October 26, 2004
• Herndon VA

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Overview

• Project Quality Management
• Quality Process
• Customers
• Documentation
• Lessons Learned

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Project Quality Management

• Quality Planning
• Quality Assurance
• Quality Control
• Chapter 8 in PMBOK

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Project Quality ManagementPMP Exam

• Project Control -23 knowledge tested 1.
  Measure Performance
• 2. Refine Control Limits
• 3. Take Corrective Action
• 4. Evaluate Effectiveness of Corrective Action
• 5. Ensure Plan Compliance
• 6. Reassess Control Plans
• 7. Respond to Risk Event Triggers

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Customers - Data Requests

• Staff, officers, candidates
• Requirements gathering
• Forms
• Face-to-face
• Project team, developers, programmer, QC Manager
• Phone, email

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Customers

• Misunderstandings
• Terminology
• Ill know it when I see it
• When in doubt, ask the customer
• Ask again
• Keep asking (rephrase)

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Quality Process

• Data Request Forms
• Check README against criteria
• Check SQL against criteria
• Check random IDs in database
• Check counts against database
• Call customers call again and again confirm
  requirements

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When things go wrong

• Find out what happened
• Keep everyone informed
• Revise forms, process, etc. if warranted
• For all concerned, summarize issue and actions
  taken and apologize if error is yours or your
  dept. share in costs.

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Quality Improvement

• Involve QC staff
• Involve Management
• Involve Customers - survey
• Review/update process
• Review/update documentation
• Review/update forms

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Questions ?

• Contact Barbara Polansky
• bpolansky_at_acs.org