Title: Western Michigan University Facilities Management
1Western Michigan UniversityFacilities Management
- Personal Digital Assistant
August, 2010
2Overview
- Maintenance Services
- Aspects Of The Personal Digital Assistant System
- What Did We Want To Achieve
- What Items Did We Include
- Paperless Implementation
3What did we want to achieve
4What did we want to achieve
- Improve the work order process
- Technician Enters Comments On Work Orders and
Fills Out Time Sheets - Service Center Enters Exact Same Information
5What did we want to achieve
- Accuracy Of Information
- Between trades Service Center
- Loss of paperwork
- Real-Time Data
- Information of work order is updating several
times a day - No lag time between completed work orders and
Service Center entering information
6What were our requirements
- Defined Requirements
- Wireless
- Bar coding
- Durability
- Time clock capability
- PM task procedures
- Technicians comments
- User-friendly
- Researched Hardware Software
- Compatible with our CMMS TMA (The Maintenance
Authority)
7Personal Digital Assistant Implementation
- Purchase Hardware Support Equipment
8Personal Digital Assistant Implementation
- Created A Systematic Training Program Gradually
Across the Organization - 2-day training classroom / field per phase
1 Month
1 Month
9Methods of receiving requests
Campus Community
Phone
Web
Email
10Customer Interface
Student/Faculty/Staff Request
11Customer Interface
Student/Faculty/Staff Request
Web Request
12Customer Interface
Student/Faculty/Staff Request
Web Request
Email Response
13Service Center Interface
Service Center Receives Web Requests
14Service Center Interface
Service Center Receives Web Requests
Coverts Request To Work Order
15Service Center Interface
Service Center Receives Web Requests
Coverts Request To Work Order
Email Response
16Service Center Interface
Service Center Receives Web Requests
OR
Accepted
REJECTED
Coverts Request To Work Order
Email Response
17Transferring Data Electronically
Service Center
18Transferring Data Electronically
Zone Supervisor
Service Center
19Transferring Data Electronically
Zone Supervisor
Service Center
TMA Scheduler
20Transferring Data Electronically
Zone Supervisor
Service Center
Field Technician
TMA Scheduler
21Types of Work Orders
- Service Call/Do It Now
- Reads request
- Performs tasks
- Completes technician comments
- Post labor tasks
- Preventative Maintenance
- Reads PM procedure
- Performs task/ checklist
- Completes technician comments
- Post labor hours
22Additional Features
- Track labor hours
- Buy materials
- Locate and verify utility shut offs
23Closing Out Work Orders
- Trade Completes Work Order and hot syncs
- Requester Receives Email
- Customer Survey
24At the End of the Work Shift
- PDA Returned to Docking Station
- Supervisor Review and Analyze Closed Work Orders
Daily
25Thank You