Western Michigan University Facilities Management - PowerPoint PPT Presentation

1 / 25
About This Presentation
Title:

Western Michigan University Facilities Management

Description:

... Aspects Of The Personal Digital Assistant System What Did We Want To Achieve What Items Did We Include Paperless Implementation Improve ... our CMMS TMA (The ... – PowerPoint PPT presentation

Number of Views:121
Avg rating:3.0/5.0
Slides: 26
Provided by: PLNT
Learn more at: http://www.fm.wmich.edu
Category:

less

Transcript and Presenter's Notes

Title: Western Michigan University Facilities Management


1
Western Michigan UniversityFacilities Management
  • Personal Digital Assistant

August, 2010
2
Overview
  • Maintenance Services
  • Aspects Of The Personal Digital Assistant System
  • What Did We Want To Achieve
  • What Items Did We Include
  • Paperless Implementation

3
What did we want to achieve
4
What did we want to achieve
  • Improve the work order process
  • Technician Enters Comments On Work Orders and
    Fills Out Time Sheets
  • Service Center Enters Exact Same Information

5
What did we want to achieve
  • Accuracy Of Information
  • Between trades Service Center
  • Loss of paperwork
  • Real-Time Data
  • Information of work order is updating several
    times a day
  • No lag time between completed work orders and
    Service Center entering information

6
What were our requirements
  • Defined Requirements
  • Wireless
  • Bar coding
  • Durability
  • Time clock capability
  • PM task procedures
  • Technicians comments
  • User-friendly
  • Researched Hardware Software
  • Compatible with our CMMS TMA (The Maintenance
    Authority)

7
Personal Digital Assistant Implementation
  • Purchase Hardware Support Equipment

8
Personal Digital Assistant Implementation
  • Created A Systematic Training Program Gradually
    Across the Organization
  • 2-day training classroom / field per phase

1 Month
1 Month
9
Methods of receiving requests
Campus Community
Phone
Web
Email
10
Customer Interface
Student/Faculty/Staff Request
11
Customer Interface
Student/Faculty/Staff Request
Web Request
12
Customer Interface
Student/Faculty/Staff Request
Web Request
Email Response
13
Service Center Interface
Service Center Receives Web Requests
14
Service Center Interface
Service Center Receives Web Requests
Coverts Request To Work Order
15
Service Center Interface
Service Center Receives Web Requests
Coverts Request To Work Order
Email Response
16
Service Center Interface
Service Center Receives Web Requests
OR
Accepted
REJECTED
Coverts Request To Work Order
Email Response
17
Transferring Data Electronically
Service Center
18
Transferring Data Electronically
Zone Supervisor
Service Center
19
Transferring Data Electronically
Zone Supervisor
Service Center
TMA Scheduler
20
Transferring Data Electronically
Zone Supervisor
Service Center
Field Technician
TMA Scheduler
21
Types of Work Orders
  • Service Call/Do It Now
  • Reads request
  • Performs tasks
  • Completes technician comments
  • Post labor tasks
  • Preventative Maintenance
  • Reads PM procedure
  • Performs task/ checklist
  • Completes technician comments
  • Post labor hours

22
Additional Features
  • Track labor hours
  • Buy materials
  • Locate and verify utility shut offs

23
Closing Out Work Orders
  • Trade Completes Work Order and hot syncs
  • Requester Receives Email
  • Customer Survey

24
At the End of the Work Shift
  • PDA Returned to Docking Station
  • Supervisor Review and Analyze Closed Work Orders
    Daily

25
Thank You
  • Questions?
Write a Comment
User Comments (0)
About PowerShow.com