Summary of issues and results from GSC-11 User Workshop

1
Summary of issues and results from GSC-11 User
Workshop
SOURCE User Workshop Secretary
TITLE Summary of issues and conclusions from GSC-11 User Workshop
AGENDA ITEM 6 GSC11_Closing_10
CONTACT jderr_at_tiaonline.org
GSC11_Closing(10)

• Chair Dan Bart (TIA)
• Vice Chair Jørgen Friis (ETSI)
• Secretary John Derr

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User Workshop Major Topics

• Summary of Issues and Conclusions from GSC-10
  User Workshop
• Work of GSC-11 User Working Group
• Government Discussions on Regulatory Cooperation
  and Standards (NIST)
• ANSI Focus on Consumer Interests
• Panel on Accessibility
• JTC1, TIA, ATIS, ACIF/CTN, U.S. Access Board
• Cybersecurity
• Emergency Communications for Persons with
  Disabilities
• Gallaudet University State of Science Conference
• ANSI HSSP Emergency Communications
• Individuals/Organizations Preparedness for
  Emergencies
• Impact of new Technologies on Users (Microsoft)
• ACIF TCN Presentation on Consumer Research (VoIP)

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US Government Focus on Regulatory Cooperation and
Standards Consideration of User/Consumer Needs

• Discussion topic
• Presentation (National Institute of Standards and
  Technology NIST) on regulatory cooperation and
  standards(userworkshop_09)
• Significant Points
• U.S.-EU ICT Standards dialogue first launched in
  2004 and reinvigorated in 2005 as part of U.S.-EU
  innovation initiative
• One current focus is e-accessibility
• One goal of e-accessibility dialogue is to avoid
  creating technical specifications and regulations
  that may stifle accessibility innovation and
  technology issues to detriment of both suppliers
  and end-users
• U.S. Access Board plans to update Electronic and
  Information Technology Accessibility Standards
  (Section 508) and Telecom Act Accessibility
  Guidelines (Section 255)
• Last updates were made 5 years (Section 508) and
  8 years
• (Section 255) ago

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ANSI Focus on Consumer Interests

• Discussion topic
• Presentation (American National Standards
  Institute ANSI) on Consumer Interests(userworksh
  op_02)
• Significant points
• ANSI supporting consumers and other users of
  standards through ANSI Consumer Interest Forum
  (CIF). Focus of CIF includes,
• Outreach and networking
• Facilitating enhanced consumer interest and
  participation in standards activities
• Representing U.S. on Committee on Consumer Policy
  of ISO (COPOLCO)
• U.S. Standards Strategy (USSS) approved December
  2005
• Improves responsiveness of standards system to
  views and needs of consumers
• Industry should use consumer research as basis
  for standards initiative and decision

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Accessibility Panel

• Discussion topics
• Presentation (JTC1) Special Working Group on
  Accessibility(userworkshop_18)
• Presentation (TIA) Status Report on Digital
  Cordless Telephones (userworkshop_12)
• Presentation (ATIS) Meeting the Users
  Requirement (userworkshop_03)
• Presentation (ACIF/CTN) A Users Perspective
  (userworkshop_05)
• Presentation (Access Board) Advisory Committee on
  Electronic and Information Technology
  Accessibility Standards (userworkshop_13)
• Significant points
• JTC1 to create/optimize structure to more
  effectively address accessibility issues
• JTC 1 Special WG on Accessibility formed October
  2004, see www.jtc1access.org
• Next meeting 18-22 September 2006 in Brussels,
  host CEN/USSS
• Australian model for accessibility, nothing
  (decided) about us without us
• ACIF/CTNmuch to be done to expand level of
  consultation with consumers in standards-setting
  forums
• ACIF/CTNmutually beneficial outcomes can be
  achieved by continuing to work collaboratively
  with industry
• ACIF/CTNconsumers need more centralized features
  so they can find the equipment they need in
  global market, international cooperation makes
  sense
• QA Sessionthose with disabilities should be the
  ones to education others on disability issues

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Other Workshop Presentation Topics

• Information topics
• Cybersecurity (userworkshop_15, userworkshop_04,
  04a1, 04a2)
• Emergency Communications for Persons with
  Disabilities
• Accessible Emergency Notification and
  Communication Gallaudet State of
• Science Conference
• http//tap.gallaudet.edu/emergencycommconf.htm
• ANSI Homeland Security Standards Panel (HSSP)
  Activities Emergency Communications and Citizen
  Preparedness
• http//www.ansi.org/hssp and www.hssd.us
• Impact of New Technologies on Users
  (Microsoft)--(userworkshop_07)
• Privacy and identity theft issues
• Microsofts new Infocard technology
• ACIF CTN Presentation on Consumer Research
  Expectations and Experiences with
  VoIP(userworkshop_17 and _16)
• VoIP services need to be more user friendly and
  accessible
• 7 recommendations made in report

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Conclusions from Workshop

• Regulatory collaboration U.S.-EC dialogue on ICT
  noted some concerns on rate of progression in EU
  related to accessibility
• Dialogue also noted recognition that different
  approaches need to be taken into account
• Continued regulatory cooperation is important and
  continuing to learn from each other
• PSOs need to be more proactive in increasing
  involvement of users in the standards-developing
  process
• Improving 2-way education (users, PSOs) is of
  critical importance
• education with PSO process also helps with
  success
• improving and maintaining dialogue between users
  and PSOs
• be proactive, do not wait until an issue arises
  before action is taken
• Limited financial resources of users is a problem
  and impacts participation of users around the
  world
• Encourage governments to incorporate user
  concerns within their programs

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Conclusions from Workshop, continued

• May have to accommodate users to facilitate
  participation
• Recognition that good communications is
  essential
• Importance of equipment design using principles
  of universal design with ongoing incorporation of
  usability aspects
• Continue improvements of usability of the
  internet for people with disabilities
• importance of managing cybersecurity at home and
  at work, including protection of children online
• (ACIF/TCN)--Improving useability with VoIP
  services
• recognizing different broadband standards exist
  in different regions
• Assist PSOs to encourage development of more
  user friendly and cost effective products

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Conclusions from Workshop, continued

• (ACIF/TCN)Consumers need more centralized
  features so they can find the equipment they
  need in global market, international cooperation
  makes sense
• X those with disabilities should be the ones to
  educate others on accessibility issues
• It is recognized that communication at large is
  an essential service for disabled people to
  participate fully in society as well as
  performing everyday tasks
• User Workshop was a good use of participants
  time focus on user needs/issues, not just
  standardization programs as do other GSC sessions
  encouraged this model for future meetings.

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Thank you

• Dan Bart (TIA)
• dbart_at_tiaonline.org, 1 703 907 7703
• Jørgen Friis (ETSI)
• jorgen.friis_at_etsi.org, 33 4 92 94 42 11