The Performance Management

1
The Performance Management Golden Thread
Define the Community Vision

• Key outcomes
• Shared ambition and goals across the community
• Clarified role of leadership and accountability
  across the whole organisation
• Agreed priorities and performance targets
  linked to goals
• Shared commitment to deliver by everyone
• Delivery of planned objectives at all levels

Define the Corporate Plan
Define Strategic and Operational Plans
Create Team and Individual Objectives
Evaluate and Feedback on Performance
2
The Golden Thread at Shetland Islands Council
Shetland Community Plan and SOA
Set Actions Measures
Manage Performance
Strategic Group / Thematic Plans
Council Corporate Plan
Directorate Plans
Service Plans
Team Plans
Individual Workplans
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4
Performance Reporting to Management
Performance Reporting to Members
Setting Strategic Direction and Delivery
Community, Staff and Partnership Engagement
Corp Mgmt Team Dir Report 3 mthly
Summary Operational Performance Reports Jul /
Oct /Jan /April
Single Outcome Agreement Outturn Report
by Chief Executive Annually Council October
SOA Chief
Executives to CPP in March for annual approval
Partnership Strategy / Activity Strategic
Consultations (e.g. Transport, Housing, Land Use
Planning) Service Specific Consultations Communi
ty Profiles Citizens Panel (Your
Voice) Research Staff Involvement
Corporate Plan Chief Executive to
Exec / Council in March for annual approval
Corporate Plan Progress Report By Chief
Exec 6 mthly to Exec Comm Council -
June/Dec
Dept Mgmt Team Exec Mgrs 3 mthly Op Perform
Reports Jul / Oct /Jan /April
Directorate Plans - Dirs to Service Committees
in April for annual approval
Executive Managers Regular One to Ones with Team
Leaders / Monthly Team Briefs
Service Plans Exec Mgrs to Directors
in April for annual approval
Directorate / Service Plans Progress Reports
6 mthly to Service Committees by
Directors - May /Nov
Team Leaders Regular One-to-Ones with Employees
formal review at least annually
Individual Work Plans (Managers /
Employee at least annually)
NB this can be incorporated into Employee Review
and Development
Delivery
5
Strategic Drivers
National Drivers
Medium Term Financial Strategy

Councillors
Partners
Community Plan / SOA
Corporate Plan
Capital Programme Asset Strategy
Strategic Partnerships
COMMUNITY ENGAGEMENT
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Accountability
Planning and Performance Document Approval Accountability Scrutiny of Outcomes / Actions and Cost
Community Plan /SOA CPP partners 5 -10 years - Annual refresh Chief Executive of each partner Annual PPR To CPP - 3 mthly
SIC Corporate Plan Council, via Exec 4 -5 years /Annual refresh Chief Executive To Exec Committee - 3 mthly progress
Thematic Plans Relevant Committee / CPP - Annual refresh Relevant Executive Manager/ Director To Relevant Director / CEO - 3 mthly
Directorate Plans Relevant Committee Annual approval Director To CMT 3 mthly To Committee 3 mth
Service Plans Relevant Director Annual approval Executive Manager Director 3 mthly
Team Plans Relevant Exec Manager Director Annually Executive Manager / Team Leaders To Executive Manager / Director 3 mthly
Individual Work Plans Relevant Manager at least Annually Individual Staff Member To Exec Mgr / Team Leader Annually
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Responsibility for Process
PPMF Element Lead Responsibility Other Involvement
Community Plan / SOA/ Corporate Plan (development and annual refresh) Community Planning and Community Work Manager / PI Manager CMT / Partners
Thematic Strategies (development and annual refresh) Community Planning and Community Work Manager Lead Officers
Directorate / Service Plans Overall Structure and Golden Thread Performance Improvement Manager Directors and Executive Managers
Planning / Finance interface Finance Manager Directors and Executive Managers
Planning / Capital Programme interface Capital Programmes Manager Directors and Executive Managers
Planning / Workforce Development Plan interface HR Manager Directors and Executive Managers
Planning / ICT Development Plan interface ICT Manager Directors and Executive Managers
Risk Management Element Law Governance Manager Directors and Executive Managers
Community Engagement Element Community Planning and Community Work Manager Directors and Executive Managers
Performance Monitoring and Reporting (Operational Performance Reports to SOA) Performance Improvement Manager Directors and Executive Managers