Trends and Prospects in the Information Society: Hungary and the New Member States

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Trends and Prospects in the Information
SocietyHungary and the New Member States

• Siemens Business ServicesPéter Baján, CM
• Creating business value for our customers

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Agenda

• Siemens Business Services
• Challenges to governments
• Areas of cooperation between SBS and the
  government

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About us
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Siemens at a glance

• Global network of more than 400,000 people with
  local expertise
• Siemens RD activities drive innovation to
  increase company value ( 5.0 billion in FY 2003
  with app. 50,000 employees)
• Siemens has more than 30,000 software engineers
  around the globe
• World leader in information and communications
• Generating more than 30 inventions a day
• Investment of roughly 500 million each year in
  expanding workforce skills
• Sound financials
• 155 years of expertise 116 years in Hungary

Siemens Business Services is aSiemens Company
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The service provider within Siemens
Financing and Real Estate
Medical
Transpor- tation
Power
Automation and Control
Information and Communi-cations
Lighting
Siemens Financial Services
Medical Solutions
Transpor-tation Systems
Power Generation
Automation and Drives
Siemens Business Services
Osram
Siemens VDO
Siemens Real Estate
Power Transmission and Distribution
Industrial SolutionsandServices
Informationand Commu-nication Networks Mobile
Siemens Dematic
The only division of Siemens fully devoted to
services
Siemens Building Technologies
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Our business IT services
Customers
5.8 billion sales and 33,600 employees in 44
countries Worldwide top 10 Europe top 5
Solution Business
Product Related Services
Operation Related Services
Outsourcing of data centers, desktop services,
local networks and call centers
Consulting, project-based business solutions and
system integration
Maintenance of hardware and software products,
infrastructure services
Consult, Design, Build
Maintain
Operate
We offer the full range of IT services
Fiscal year 2002
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Governments are facing varied challenges and need
flexible partnerships that are best suited to
their needs.
... Government institutions are facing many and
varied challenges severe budget constraints,
urgent need to raise productivity and efficiency
of all processes, and to win in the growing
competition between governments services. Our
cooperation can range from traditional IT
outsourcing contracts to public private
partnerships. We offer the type of partnership
that is best suited to your organizations
needs. Jürgen Frischmuth, Vice President, Siemens
Business Services
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Challenges for Government ...... and Proposals
for their Solution
Consequent Customer Orientation Creation of a
standardized transaction platform for existing
internet portals
Seamless and Comprehensive Services
Standardization of processes and integration of
data
Protection of Investment in Existing Applications
Soft migration Integration of existing
applications into new processes and services
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Challenges for Government ...... and Proposals
for their Solution
Cost Pressure Investment in the right
topics. Consolidation of infrastructure and
application platforms
E-Government Cooperation across Institutional
Boundaries Scalable, modular and proven
solutions with highest grade of availability
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Challenges for Government ... Integration of
Government Services
Integrated portals with public and private
information are state-of-the-art
Comprehensive services overcome todays
administrational borders and responsibilities
Integration platforms are the glue for the
efficient creation of transactional
online-services
Joint design, realization and operation of portal
solutions and services (public private
partnership)
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Challenges for Government ... EU Funds
As a precondition to receive EU subsidies each
accession country has to

• Set up an Organisation which is able to
  administer, pay out, and control national
  subsidies
• Provide for an appropriate IT System

The situation according to the latest regular
report
e.g. Poland ... and considerable weaknesses
have become apparent in agriculture in particular
with regard to the Integrated Administration and
Control System (IACS)....
other countries
New EU member states The worst case would be,
the countries pay EU contributions but do not
receive the subsidies
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Challenges for Government Demand for Homeland
Security Services
Q2-2003 New ICAO Specification for Passport
Visa RFID Chip 32k, Biometry, Digital Signature
Q2-2003, EU Summit Thessalonica All EU passports
with Biometry
140 Mio Euro EU fund for enhan-cing EU Schengen
Visa System
Q4-2003, German Second Security Package Biometry
in National ID-Cards
Q4-2004 US Enhanced Border Control Act and
Patriot Act Biometry in Passports
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Full range of Homeland Security Solutions by
Siemens Business Services
ID Document Solutions
Benefit Integrated Security ID-Solutions
increase efficiency of law enforcement agencies
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Challenge for Emergency Organisations
Requirements today
Disasters are increasing
Technology enables enhanced opportunities
Emergency Organisations must react
fast, effective and economic
Citizens require higher attention (24/7)
Legal Regulations Unique number 112 European
Union
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Solution SITREM Integrated Emergency
Management System
Consulting
Development
Implementation
Operation
Maintenance

• Integration of hardware, software and telephony
• Consulting, development, implementation,
  operation and maintenance out of one hand
• Consistent tailoring according to customer and
  legal requirements
• Professional project management based on
  profound business and implementation
  experience
• Delivery of a turn-key solution
• Exploitation services

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Government Solutions Services ... ...
cover the full range of Services
Solution Business
Product Related Services
Operation Related Services
Consulting, project-based business solutions and
system integration
Maintenance of hardware and software products,
infrastructure services
Outsourcing of computer centers, desktop
services, local networks and call centers
Consult, design, build
Operate
Maintain
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Global Centers of Competence - International
Support for our local Customers
Germany
Italy
Austria

• BIM
• CRM
• ERP
• Manufacturing
• Systems Integration

• Telecom

• Utilities
• Government

India
UK
Finland

• SCM

• Financial Services

• Paper and Wood (Focus Business Area of
  Manufacturing)

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CoC Government Core Areas and Portfolio
Citizens and Business
Internet Access
CitizenOffice
Call Center
Mobile Access
Government
Front Office
Common Transaction and Delivery
Platform Multichannel Management Secure Accession
Management, SSO
Employment Services
E2-Government Solution Suite
Management and Support Processes
Administrative Processes Human Resources
Management, Budget Management, Funds
Management Knowledge Management, Records
Management
Back Office
Defense Intelligence
Siemens Business Services
ID-Cards, Border Control, Visa Systems, Basic
Security, Biometric Procedures
Homeland Security
Emergency Management
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CoC Government focuses on 6 Core Areas
Front Office
MultichannelAccess
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Best practice sharing Tailored to customer needs
on a case-by-case basis
Transfer of proven solutions
Innovation and development partnership
Selective outsourcing
Outsourcing
Public Private Partnership
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Transfer of proven solutions
Border control for Latvia
Border control for Lithuania
Both countries have border control solutions that
...

• have compatible, integrated border control
• information and
• communication systems
• between HQ and frontier posts, including mobile
  units
• offer enhanced security, mobile identification of
  incoming and outgoing vehicles and persons
• are ready to protect the external EU border

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Innovation and development partnership
Federal States of Germany
Police in Turkey
Mobile Traffic Information
Electronic Land Register

• Police forces equipped with GPS and mobile tablet
  PCs
• immediate access to vehicle and driver data
• accident reporting online
• Enhanced traffic control and security
• Ready for additional applications, e.g.
  electronic payment of fines

• Secure archive with high-availability function
• Digital signature and cryptography
• Coverage of 13 federal states
• Faster internal processes
• Direct exchange of data with other public
  authorities

Development Consortium SolumStar
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Selective outsourcing
Copenhagen County
City of Vienna
E-Parking Management
Running the IT department

• Parking charges payable by cell phone
• Parking time extendable by SMS
• Electronic parking vouchers
• Electronic payment monitoring

• Flexible service delivery corresponding to
  customers organization
• Further development of infrastructure
• Serving 600,000 citizens and 20,000 employees in
  Copenhagen County

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Outsourcing
Employment Agency for Romania
UK Immigration and Nationality Directorate
Efficient immigration, asylum and citizenship
management
E-Employment services

• Design, build, financing and operation of new
  workflow and document management system
• Integrated network
• Use of image storage and retrieval technology
• Doubling of throughput

• Job-seekers gain easy access to
• national placement services
• unemployment support
• Employment Agency linked toits 200 branch
  offices
• Integration of back-office processes

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Public Private Partnership
National Assembly for Wales
Department of Labour South Africa
IT services outsourcing
State-of-the-art information sys-tem for members
of parliament

• Outsourcing of
• Software and hardware for all 4,600 desktop PCs
• Local Area Networks (LAN)
• User helpdesk as remote service
• Optimization of infrastructure by integrating new
  technology
• Improvement of service delivery

• Office applications and administrative tools
• Remote access, video-conferencing
• Individual touch-screen systems
• Managed service for
• 87 servers
• 3,200 desktops
• 600 laptops
• 650 printers

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The real key to cost reduction is the
optimization of internal processes!
E-Government has the potential to provide
enormous cost savings for the public sector. The
real key to cost reduction is .. the optimization
of internal processes. Public sector can benefit
from third-party expertise and economies of
scale. Bernd Regendantz, Vice President, Siemens
Business Services
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Siemens Business Services Your Partner for
every Challenge
Peter.Bajan_at_siemens.com government.sbs_at_siemens.com

Front Office
Back Office
Employment Services
Homeland Security
Emergency Mgmt.
Defense Intelligence
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The Public Employment Service of Austria (amsbg)
Outsourcing
Austria
Full-service solutions for Arbeitsmarktservice
Österreich
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Austrian Chamber of Notaries (ÖNK)
Outsourcing
Austria
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BMF Bundesministerium für Finanzen
Enterprise Centric Process
Austria
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Chancellerie du Premier Ministre (Fedenet)
Outsourcing
Belgium
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Belgian Finance Ministry InterVAT
Customer Centric Process
Belgium
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Czech Social Security Administration
Outsourcing
Czech Republic
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GAFCCIS
German Air Force Command and Control Information
System
Enterprise Centric Process
Germany
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Virtual city hall for Hagen
Customer Centric Process
Germany
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Copenhagen County
Outsourcing
Denmark
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UK Passport Service (UKPS)
Efficient document processing
Outsourcing
United Kingdom
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Ministry of Interior Italian Electronic ID Card
Enterprise Centric Process
Italy
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Siemens Business Services Your Partner for
every Challenge
Peter.Bajan_at_siemens.com government.sbs_at_siemens.com

Front Office
Back Office
Employment Services
Homeland Security
Emergency Mgmt.
Defense Intelligence