SKYSERVICE AIRLINES INC. SMS Savik Ramkay Director Safety Management System

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SKYSERVICE AIRLINES INC.SMS Savik
RamkayDirector Safety Management System
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Agenda
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WHO ARE WE - SKYSERVICE
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Safety Management System
Choosing where to start
Corporate support
Organizational development
SMS Report
SMS Report
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SMS two years later adding components
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Future state safety culture
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Skyservice

• Established in 1986, Skyservice is Canadas
  leading provider of aviation services consisting
  of 2 distinct segments
• Aircraft Services
• Fixed Base Operations
• Aircraft Maintenance
• Aircraft Operations
• Air Ambulance
• Executive Aircraft
• Commercial Aircraft

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• Fixed Base Operations
• Skyservice is the market leader in providing
  executive aircraft services in Canada through its
  fuel and hangarage businesses at its private
  terminals in Toronto, Montreal and Calgary
• SkyservicesToronto facility has been ranked 1
  in Canada and 4 in North America Mexico out of
  3,500 operators for over 5 years

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• Maintenance
• Skyservice is the largest executive aircraft
  maintenance business in Canada with over 55
  aircraft maintained
• Skyservice is a large provider of maintenance and
  repair services for regional airlines in North
  America
• Airlines currently provides line maintenance for
  Zoom, Thomas Cook, Air Jamaica

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• Air Ambulance
• North Americas largest supplier of international
  intensive care air ambulance services
• Carrier of choice for many of the worlds leading
  travel health insurance companies
• Air ambulance customer base includes over 40
  international insurance and assurance companies
• Flies approximately 600 international
  repatriation missions around the globe annually

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Aircraft Operations

• Commercial Aircraft
• Provides lift to Canadas largest leisure tour
  operators controlling approximately 60 of
  Canadas all inclusive tour package market
• Operates a fleet of 24 Airbus and Boeing aircraft
  from every major city in Canada
• Extended charter operations world wide
• 15 of the business is to Mexico

Skyservice Destinations Mexico, Caribbean,
Bahamas, Florida, Las Vegas, Central America, UK
and Europe
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• Safety Management System (SMS)

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Safety Management System
WHERE TO START

• The alignment of corporate visions with industry
  objectives allows for synergies focusing on
• SAFETY
• SECURITY
• CONTINUITY
• EFFICIENCY
• It will serve as the foundation for future growth

Your Text her
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Safety Management System
CORPORATE SUPPORT

• Leadership, vision, future state, commitment and
  continual review
• These are all key components to building on what
  got us here however we are too big to rely on
  key individuals.
• Balanced phased in approach with consistent
  changes
• Engage the Executive directly to ensure the full
  and unconditional support is there for the
  program.

Your Text her
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Safety Management System
Implement SMS components

• Safety Policy
• Safety reporting what has happened, hazards
  observed
• Safety Database
• Safety Assessment Group
• Quarterly Executive review

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Safety Management System
Implement SMS components

• Developing cross functional teams
• Minimize risk transfer between operational
  departments
• Improve trust and understanding

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Safety Management System
Implement SMS components

• Risk Management
• Emergency Response
• Safety Audits
• Training and Awareness

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Safety Management System
ORGANIZATIONAL SUPPORT

• Promote SMS inside the companysafety is good
  business
• Ensure core ideologies are know safety,
  quality, security, business accruement.

Your Text her
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Safety Management System
ORGANIZATIONAL SUPPORT

• Managerial support
• Behavioral consistency
• Exhibit Integrity
• Develop Teamwork
• Open communication
• Show empathy

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Safety Management System
SMS Report

• Program has been operational for two years
• Balanced phase in approach that is aligned with
  corporate principles and values
• HS major injuries down 20 over last year
• Ground damage is down 15 over last year
• Development of Safety Officers in each
  department.
• SMS data trends

Your Text her
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2005 MAJOR/MINOR A/OSH INCIDENTS
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SMS

• TCAS EVENTS

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TCAS RA Events by Location 2004 2005
Total Events - 38
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TCAS RA Events by Location 2004
Total Events - 19
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SMS

• Quarterly Trend Review

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Occurrence Summary Report
01 Dec 05 to 28 Feb 06
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Occurrence BREAK DOWN by TYPE
01 Dec 05 to 28 Feb 06
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Occurrence BREAK DOWN by TYPE/EVENT
01 Dec 05 to 28 Feb 06
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• SMS adding components
• two years later

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Safety Management System
Adding SMS components 2006

• Flight Data Collection and Analysis
• Quality Assurance in Flight Ops
• Root Cause Analysis - Trends
• Corporate accountability of Safety, Quality and
  Security
• SAFE PROJECT
• Satellite Communications and Fuel Efficiency
• Sharing our experiences

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Safety Management System
Flight Data Monitoring

• Finalizing FDM pilot agreement
• Closing stages of RFQ for analysis
• Learning curve we take this journey together
• Provide another tool to improve fight safety,
  training and standards

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Safety Management System
Quality Assurance Plus Flight Operations

• QA Manager operational in 2005
• Developed audit schedule 2006
• Reporting to VP Flight Operations
• Compliance to Regulations, company policies and
  procedures

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Safety Management System
Root Cause / Trends

• Utilizing two years of data to understand
  systemic issues
• Focusing on causes
• Developing data supported trends
• Understanding Human Factors of Safety
• Providing the Executive reports that would allow
  them to concentrate on business

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Safety Management System
Corporate accountability

• Accountable Executive receives structured updates
  delivered by the accountable managers
• Corporate Big picture
• Safety performance indicators
• Quality performance indicators
• Security performance indicators
• Investigations status reports
• Review trends and causal factors
• Regulatory request

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SMS, Security and Quality Report
Quarterly at the Safety and Quality Review
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Number of open/closed audit year to date
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Number of open audit from the previous year
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internal compliance audits planned completed
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Regulatory request
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Investigation status
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Review of trends and causal factors
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SMS Report
Item Q1 Q2 Q3 Q4
06 OPEN Safety Reports (YTD) 33
06 CLOSED Safety Reports (YTD) 33
05 OPEN Safety Reports 11
Investigations 2
Transport Canada Request 0
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Maintenance QA Report
Item Q1 Q2 Q3 Q4
2006 Open Audit Findings (YTD) 11
2006 Closed Audit Findings (YTD) 0
2005 Audit Findings 51
2006 Annual Audits Planned/Completed 4 / 4
Transport Canada Request 0
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Safety Management System
SAFE

• Install airborne satellite communication and
  Information management programs
• Provide real time operational data to ground
  Engine Aircraft performance parameters to
  support flight safety
• Reduce insurance premiums, fuel burns,
• Improve flight dispatch, flight following,
  in-flight service, communications
• Reduce fuel burns in compliance with reducing
  green house emissions Kyoto Accord

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Safety Management System
Sharing experiences

• SMS components and methodologies are being added
  to our other business units
• Employee development
• Continue to work with Transport Canada
• Industry presentations ICAO, Canada, ASPA,
  COSCAP

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• SMS Future state
• Safety Culture

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Safety Management System
Safety Culture

• Sustainable development of our most important
  asset - people
• Support and understand people issues Human
  Factors
• Temper our expectation of defined results
• Empathy, empowerment and understanding will
  deliver sustainable team work
• Continual improvement
• Trust and Integrity

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QUESTIONS
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Thank you
our name says it all