Driving Quality Improvement in Radiology and Clinical Oncology

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November 2014 Ambulance Leadership Forum
Ellen Armistead Deputy Chief Inspector of
Hospitals, CQC
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Our purpose and role
Our purpose We make sure health and social care
services provide people with safe, effective,
compassionate, high-quality care and we encourage
care services to improve Our role We monitor,
inspect and regulate services to make sure they
meet fundamental standards of quality and safety
and we publish what we find, including
performance ratings to help people choose care
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CQCs New Operating Model
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Our New Approach

• We ask these questions of all services
• Is it safe?
• Is it effective?
• Is it responsive?
• Is it caring?
• Is it well led?

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Early Findings

• Care Compassion
• Elderly Care, dementia care
• Staffing
• Leadership
• SLAs
• Worry wards

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Early Findings

• Process
• Complexity
• Public reports
• Handbooks
• Quality
• PTS

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Summary
The Duck Test