Abraham Lincoln

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Abraham Lincoln 22 failed in business 23 defeated
for Legislature 24 failed in business
again 25 elected to Legislature 26 sweetheart
died 27 had nervous breakdown 29 defeated for
Speaker 31 defeated for Elector 34 defeated for
Congress 37 elected to Congress 39 defeated for
Congress 46 defeated for Senate 47 defeated for
Vice-President 49 defeated for Senate 51 elected
President of the United States
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Communicatingold Ch. 12, new Ch. 13

• Communication pitfalls
• Channels, electronic media
• Downward, upward, and horizontal communication
• The grapevine

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Interpersonal Communication Pitfalls

• Perception
• Distortion in the process of receiving and
  interpreting information
• Filtering
• Withholding, ignoring, or distorting information
• Examples?

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Various Channels of Communication

• Oral communication
• Face-to-face, telephone, formal presentations
• Written communication
• Email, memos, letters, reports, computer files,
  other written documents
• Each has advantages and disadvantages

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Electronic Media

• Advantages
• Flexible and efficient
• Cheap and fast
• Ability to work virtually
• Availability of richer media for complex or
  critical messages
• Disadvantages
• Difficulty in solving some complex problems
• Less suitable for confidential information,
  conflict management, and negotiating
• Electronic overload

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Organizational Communication

• Downward communication
• Direction, motivation, coaching, open-book
  management (info)
• Upward communication
• Extremely valuable to management, reinforce,
  dont punish
• Horizontal communication
• Collaboration, coordination
• Peer interactionemotional/social support
• Informal communication
• The grapevinevery important, but can distort
• Boundary-less organizations
• Free flow of information

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What we just didChapter 12 Communication
Communication pitfalls Channels, electronic
media Downward, upward, and horizontal
communication The grapevine