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??????S????? ??G???? S???? ??T?O??S???O?
???S???O? ????? ???S???O? ??S ???S??????S
?GOG?S ??? ??? ????????????? S?????S???
????O?????? ??G?S?? ??? SO????? ?????
µetapt???a??? f??t?t?
T??? ? ???pt??? t?? S??????? ??das???t??.
?????????S? ?e?sef??? F???a?? ????µ? ?p??????
?a????t??a ?.?.?.?.?.S. ?a?ep?st?µ??? ???a???
??d??, 2010
2
? ??G??OS? ??S ?????????T???S ????????S?S S???
??????

• T?O???S ?O? ??G??OS?O?
• ? G??F?????????? ???????? ???? WEBER
• ?? ??????? ??? WEBER G?? ?? G??F?????????
• ? ????F????????? ??? WEBER ?S?? ?F??? S??
  G??F?????????. ?? ?????????? ??? G??F???????????
  S?S??????S

??G??O???? ????????? ? O?G??OS? ???? ??? PETER
BLAU
3

• T?O???S ???????S?S
• ? ???????? ?O? ???G?O? ??? MASLOW
• ? T?O??? ??? HERZBERG
• ? T?O??? ??? MCGREGOR
• ? T?O??? ERG ??? ALDERFER G?? ??? ??G??OS?
• ? ????S ??S ???????S?S S??? ??????? ??S ??G??OS?S
  

• ??G??OS? S??????? ???G??S
• ? ??G??OS? ??S ?????????T???S ????????S?S
• S????G??? ??G??? S?? ????S?? ??S ??????S?S ??S
  ?/T???S ????????S?S

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• ? ?G?S?? S?? ?????????T??? ????????S?
• ? ????S ??? S????G?? ????S????O?
• ? ?G?S?? S?? ?/T??? ????????S?
• S????G?S?? ????T???? ?????????????
• ? ????S ??? ????T???? S??? ????????S? ???
  ???SO?????
• ? ????????S? ?O? S?G????S?O?
• ????????????? ??? ????????????? ?O? S?G????S?O?
• ? ????S ??? ????T???? ??? S??????? S???
  ???????O??S? ?O? S?G????S?O?
• ???????O??? ?? ?? ????????? ???SO????
• ???????O??S? ???????O? ??? ???F??O? ?????????O?
  ??? ???SO?????
• ??????S ????????S ??? S????G?? ????S????O?

5
??T?????G?? ??????S
?? e??t?µat?????? ?????eta? se d?? e??t?te?
???t? e??t?ta ???t?se?? ?ata??af?? d?µ???af????
?a?a?t???st???? t?? ?p??e?µ???? t?? ??e??a?.
?ata???f??a? ta a??????a d?µ???af???
?a?a?t???st??? t?p??es?a s???e???,
?e?t???????t?ta s???e???, f???, ?????a, ?t?
?p??es?a?, t?p?? s???e???, ep?ped? sp??d??,
sp??d?? µet? t?? ?t?s? t?? ßas???? pt?????,
?????e?e?a?? ?at?stas?, ast???t?ta t?? s???e???
(?? µ?t?? ?a? t?? µe?????? t?? s???????) ?a?
e??as?a?? ?a?est?? (µ???µ??, a?ap????t??,
???µ?s????). ?e?te?? e??t?ta ???t?se??
a??pt???? t?? ?µ?da? t?? S.?. pe???aµß?????
e??t?se?? p?? a????????? t?? ap??e?? t??
e??t?µe??? ??a t?? a??pt??? t?? ?µ?da? st?
s?????? d?das???t??.
6
?? apa?t?se?? p?? d????a? st?? 61 e??t?se?? t??
e??t?µat??????? ?at??????p??????a? µe ß?s? t?? 9
e??t?te?
???S??S??S ????????S ??S ?????S Cronbach's Alpha
St???? ?a? s??p?? 0,82
????? 0,84
?µp?st?s??? ?a? s??????s? 0,83
???ß??µata ap?f?se?? 0,82
??es?a 0,82
??e???? ?a? d?ad??as?e? 0,83
??ap??s?p???? ep????????e? 0,83
????????s? 0,87
?e??aµat?sµ?? d?µ????????t?ta 0,86
7
?e????af? t?? ?e??µat??- S?µµet????te?
St?? ??e??a p??a? µ???? s??????? 357
e?pa?de?t???? de?te??ß??µ?a? e?pa?de?s?? ap? t??
pe??f??e?a Tessa??a?. ?? 237(67) ap? a?t??? ?ta?
ap? t? ??µ? ?a?d?tsa?, ?? 35(10) ap? t? ??µ?
????????, ?? 44(12) ap? t? ??µ? ????sa? ?a? ??
41(11) ap? t? ??µ? ?a???s?a?.
8
?p? a?t??? 161 ?ta? ??t?e? (45), e?? 196 ?ta?
???a??e? (55). St? s??µa p?? a??????e?
pa???s???eta? ? ?ata??µ? a?d??? ?a? ???a????
e?pa?de?t????.
9
?? e?pa?de?t???? p???????ta? ap? s???e?a µe?????
ast???? pe?????? se p?s?st? 57 , ap? s???e?a
?µ?ast???? pe?????? se p?s?st? 23 ?a? ap?
s???e?a a???t???? pe?????? se p?s?st? 20 . St?
s??µa p?? a??????e? pa???s???eta? ? ?ata??µ? t??
e?pa?de?t???? t?? de??µat?? a?? ßa?µ?
ast???t?ta?.
10
?a?a??t? fa??eta? ? e??as?a?? s??s? t??
e?pa?de?t???? p?? s?µµete??a?, p?s?? d??ad? ap?
a?t??? ?ta? µ???µ??, p?s?? a?ap????t?? ?a? p?s??
???µ?s????.
11
St? s????e?a pa?at????µe ta st???e?a p?? af?????
t?? ?????a t?? s?µµete???t?? st?? ??e??a, ?a???
?a? ta ?t? ?p??es?a? a?t?? st?? e?pa?de?s?.
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(No Transcript)
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St? ep?µe?? d????aµµa fa??eta? ? pa???s?a t??
s?µµete???t?? st?? ??e??a µe ß?s? t?? ßas????
t??? sp??d?? ?a? t? pt???? p?? t??? e?asf???se t?
d????sµ? st? de?te??ß??µ?a e?pa?de?s?.
14
??p???? e?pa?de?t???? t?? de?te??ß??µ?a?
e?pa?de?s?? s?????sa? ?a sp??d????? ?a? µet? ap?
t?? pe?a??s? t?? ßas???? t??? sp??d??. ?? d??µe
p?? ?ata??µ??ta? a?t?? st? de??µa µa? a?????a µe
t?? ep?p???? sp??d?? p?? p?a?µat?p???sa?.
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?? e?pa?de?t???? p?? s?µµete??a? st?? ??e??a ?a?
?ta? ??t???? µetapt???a??? ? d?da?t?????? t?t???
fa????ta? st? ep?µe?? d????aµµa.
16
? ?????e?e?a?? ?at?stas? e??a? a??µa ??a?
pa?????ta? p?? d?e?e??????e µe t? e??t?µat??????
p?? d?a?eµ????e st? de??µa t?? e?pa?de?t????.
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?e?e?ta?? ap? ta d?µ???af??? p?? e?d??fe?a? t??
??e??a ?a? ?p???e st? e??t?µat??????, ?ta? t? a?
?? e??t?µe??? ?p??et??sa? se G?µ??s?? ? ???e??.
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S??????? a?t?µet?p?s? t?? ?eµ?t?? ap? t???
e?pa?de?t????? p?? s?µµete??a? st?? ??e??a
T?µata ?a? apa?t?se?? 1 2 3 4 5 6 7
St???? ?a? s??p?? 0 0 11 47 36 5 1
????? 1 10 22 32 27 7 1
?µp?st?s??? ?a? s??????s? 0 0 13 42 41 4 0
???ß??µata ap?f?se?? 0 1 10 48 37 5 0
??es?a 0 1 8 32 40 17 1
??e???? ?a? d?ad??as?e? 0 2 16 46 29 8 0
??ap??s?p???? ep????????e? 0 1 6 54 36 3 0
????????s? 0 1 8 53 34 4 0
?e??aµat?sµ?? d?µ????????t?ta 0 0 18 60 20 2 0
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?? apa?t?se?? t?? s?µµete???t?? a?????a µe t?
??µ? st?? ?p??? ß??s?eta? t? s???e?? t???
??????S? ??????? ????S? ??G??S?? p
St???? ?a? s??p?? 4,39 4,43 4,15 4,20 0,127
????? 3,88 3,56 4,10 3,63 0,091
?µp?st?s??? ?a? s??????s? 4,29 4,45 4,06 4,34 0,110
???ß??µata ap?f?se?? 4,42 4,35 4,30 4,25 0,455
??es?a 4,64 4,51 4,48 4,37 0,295
??e???? ?a? d?ad??as?e? 4,30 4,34 4,20 4,20 0,799
??ap??s?p???? ep????????e? 4,34 4,19 4,23 4,22 0,345
????????s? 4,42 4,03 4,03 4,04 0,000
?e??aµat?sµ?? d?µ????????t?ta 4,00 4,12 3,77 3,87 0,025
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?? apa?t?se?? t?? s?µµete???t?? a?????a µe t? a?
t? s???e?? t??? ß??s?eta? se ast???, ?µ?ast??? ?
a???t??? pe?????
?st??? ?µ?ast??? ????t??? p
St???? ?a? s??p?? 4,37 4,23 4,38 0,306
????? 3,73 3,90 4,12 0,031
?µp?st?s??? ?a? s??????s? 4,31 4,20 4,28 0,517
???ß??µata ap?f?se?? 4,39 4,38 4,34 0,874
??es?a 4,54 4,50 4,75 0,182
??e???? ?a? d?ad??as?e? 4,21 4,24 4,51 0,036
??ap??s?p???? ep????????e? 4,27 4,29 4,37 0,455
????????s? 4,34 4,21 4,25 0,313
?e??aµat?sµ?? d?µ????????t?ta 4,04 3,89 3,88 0,043
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?? apa?t?se?? t?? s?µµete???t?? a?????a µe t? a?
t? s???e?? t??? e??a? G?µ??s?? ? ???e??
G?µ??s?? ???e?? p
St???? ?a? s??p?? 4,36 4,32 0,598
????? 3,90 3,80 0,390
?µp?st?s??? ?a? s??????s? 4,36 4,22 0,070
???ß??µata ap?f?se?? 4,39 4,36 0,691
??es?a 4,58 4,57 0,930
??e???? ?a? d?ad??as?e? 4,31 4,25 0,530
??ap??s?p???? ep????????e? 4,35 4,25 0,129
????????s? 4,28 4,30 0,801
?e??aµat?sµ?? d?µ????????t?ta 3,96 3,98 0,710
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?? ap??t?sa? ?? e?pa?de?t???? t?? ??e??a? a?????a
µe t? f???
??d?a? G??a??a p
St???? ?a? s??p?? 4,28 4,39 0,350
????? 3,91 3,81 0,691
?µp?st?s??? ?a? s??????s? 4,26 4,30 0,917
???ß??µata ap?f?se?? 4,34 4,41 0,266
??es?a 4,55 4,60 0,716
??e???? ?a? d?ad??as?e? 4,23 4,32 0,585
??ap??s?p???? ep????????e? 4,26 4,32 0,615
????????s? 4,24 4,33 0,457
?e??aµat?sµ?? d?µ????????t?ta 3,97 3,98 0,719
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?? ap??t?sa? ?? e?pa?de?t???? t?? ??e??a? a?????a
µe t?? ?????a t???
????? 30 31 - 40 41 - 50 50 ?a? ??? p
St???? ?a? s??p?? 4,17 4,29 4,38 4,45 0,316
????? 3,54 3,89 3,89 3,82 0,502
?µp?st?s??? ?a? s??????s? 4,19 4,23 4,31 4,38 0,500
???ß??µata ap?f?se?? 4,09 4,34 4,44 4,44 0,090
??es?a 4,61 4,51 4,63 4,58 0,748
??e???? ?a? d?ad??as?e? 4,41 4,16 4,38 4,25 0,172
??ap??s?p???? ep????????e? 4,21 4,25 4,35 4,30 0,498
????????s? 4,12 4,27 4,30 4,36 0,560
?e??aµat?sµ?? d?µ????????t?ta 3,95 3,89 4,01 4,07 0,198
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?? apa?t?se?? t?? e?pa?de?t???? t?? ??e??a?
a?????a µe ta ?????a p???p??es?a? t???
????? 10 11 - 15 16 - 20 20 ?a? ??? p
St???? ?a? s??p?? 4,35 4,21 4,36 4,39 0,641
????? 3,98 3,81 3,64 3,66 0,093
?µp?st?s??? ?a? s??????s? 4,31 4,14 4,23 4,33 0,470
???ß??µata ap?f?se?? 4,36 4,45 4,27 4,46 0,448
??es?a 4,59 4,62 4,45 4,59 0,794
??e???? ?a? d?ad??as?e? 4,30 4,27 4,21 4,26 0,925
??ap??s?p???? ep????????e? 4,30 4,35 4,23 4,27 0,810
????????s? 4,27 4,30 4,32 4,31 0,969
?e??aµat?sµ?? d?µ????????t?ta 3,93 3,90 3,99 4,12 0,128
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?? apa?t?se?? t?? e?pa?de?t???? t?? ??e??a?
a?????a µe t? a? d????st??a? µe pt???? ??? ? ???
AEI TEI p
St???? ?a? s??p?? 4,34 4,33 0,898
????? 3,85 3,88 0,863
?µp?st?s??? ?a? s??????s? 4,28 4,30 0,871
???ß??µata ap?f?se?? 4,36 4,45 0,432
??es?a 4,58 4,55 0,818
??e???? ?a? d?ad??as?e? 4,29 4,18 0,364
??ap??s?p???? ep????????e? 4,30 4,29 0,977
????????s? 4,26 4,50 0,026
?e??aµat?sµ?? d?µ????????t?ta 3,97 4,00 0,700
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?? apa?t?se?? t?? e?pa?de?t???? t?? ??e??a?
a?????a µe t? a? ?ate??a? ? ??? ??p???
µetapt???a?? t?t?? sp??d??
??? ??? p
St???? ?a? s??p?? 4,28 4,35 0,519
????? 3,79 3,86 0,675
?µp?st?s??? ?a? s??????s? 4,18 4,30 0,293
???ß??µata ap?f?se?? 4,32 4,38 0,575
??es?a 4,41 4,60 0,184
??e???? ?a? d?ad??as?e? 4,18 4,29 0,403
??ap??s?p???? ep????????e? 4,21 4,31 0,302
????????s? 4,25 4,30 0,652
?e??aµat?sµ?? d?µ????????t?ta 3,97 3,97 0,962
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?? ap??t?sa? ?? e?pa?de?t???? p?? s?µµete??a?
st?? ??e??a a?????a µe t? a? ?ta? ???aµ?? ?
??aµ??
???aµ?? ??aµ?? p
St???? ?a? s??p?? 4,37 4,18 0,045
????? 3,88 3,77 0,450
?µp?st?s??? ?a? s??????s? 4,31 4,14 0,085
???ß??µata ap?f?se?? 4,41 4,21 0,030
??es?a 4,59 4,49 0,393
??e???? ?a? d?ad??as?e? 4,29 4,21 0,447
??ap??s?p???? ep????????e? 4,32 4,19 0,122
????????s? 4,31 4,19 0,209
?e??aµat?sµ?? d?µ????????t?ta 3,99 3,88 0,166
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S??????S????

• ?a???? p?? se a??et??? ap? t??? e?pa?de?t?????
  t?? de?te??ß??µ?a? e??a? s?et??? ?ata???t?? ??
  s??p?? ?a? ?? st???? t?? e?pa?de?t????
  d?ad??as?a?, ?p???e? a??µa p???? d??µ?? ??a ?a
  d?a???e? ap ????? d?e????t??, ?p?d?e????t??,
  e?pa?de?t????? ?ste ?a e??s???e? ? ?e?t?????a
  t?? ??????? a?t?? sta s???e?a µ?sa ap? t?? p????
  ?ata???s? t?? s??p?? ?a? t?? st???? t?? s???????
  d?das???t??.
• ?? ?e????? ?t? ??a t??t? t?? e?pa?de?t???? ap??e?
  ap? t? ???s? t?? p????, d?e?µ??e?e? ??a ??t?µa
  p?? p??pe? ?a a?t?µet?p?ste? ?a? ?a ???e? ap? t?
  s????? t?? s??????? d?das???t?? ???e s???e???.
  ????? ???s? t?? p???? t?? s???e??? s?µa??e?
  ?aµ??? p???t?ta t?? pa?e??µe??? d?das?a??a?, e??
  µe???? ???s? t?? p???? t?? s???e??? µp??e? ?a
  p??sd?se? ???? ?a?a?t??a st? ?d?a t? µ???s? ?a?
  ?a ße?t??se? p??a p??? t?? ?d?a t? d?das?a??a.
• ?p???e? p??fa??? a??et? ????? p?s?st? ?a??p???a?
  a??µesa sta µ??? t?? s??????? d?das???t??. ??t?
  t? ?e????? ap?te?e? a?asta?t??? pa?????ta p??
  ?e?t????e? a???t??? t?s? st?? a??pt??? t??
  pa?da??????? ????? t?? s???e???, ?s? ?a? st??
  ap?te?esµat???t?ta t?? e?pa?de?t???? ?? p??? ta
  d?da?t??? t??? ?a?????ta. Fa??eta? ???p?? ?t? se
  a??et?? pe??pt?se?? ?p?ß?s?e? ??a µ??µa
  s??????s?a??? s??se?? ?a? s??se?? ???e????
  eµp?st?s???? µeta?? t?? e?pa?de?t????, p???µa p??
  µp??e? ?a ep?ß?ad??e? ? ?a a????se? ???e
  pa?da??????/d?da?t??? p??sp??e?a t?? s???e???.

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• ??af????? µe t?? t??p? ?s??s?? t?? ??es?a? sta
  s???e?a, ? a?asf??e?a ap? t?? µe??? t?? ste?e???
  ?a? ? ?a??p???a e? µ????? t?? s???????
  d?das???t??, d?µ???????? p??s??µata ?a?
  eµp?d????? t?? a?????at??? ?ata??µ? ????? ?a?
  a?µ?d??t?t?? se ????? ?s??? µp????? ?a ß????s???
  st?? ap?te?esµat??? ?e?t?????a t?? s???e???.
• ?? e?pa?de?t???? t?? a???t???? pe?????? fa??eta?
  p?? ?ata????? ?a??te?a t?? ????a ??e????
  d?ad??as?e? ap? t??? e?pa?de?t????? t?? ast????
  ?a? ?µ?ast???? pe??????. ?p???e? µ?a ???e???
  ?a??d???s?? sta µ??? t?? s??????? d?das???t??
  ap? t??? ?pe??????? t?? d?????s??
• ?p???e? ap?????s? µeta?? t?? e?pa?de?t???? p??
  e??????ta? st?? ?d?? ???? ?a? a?t? e??a?
  p????tas? t?? ?a??? d?ap??s?p???? s??se?? ?a? t??
  ???e???? ep????????a? p?? d?ap?st??eta?
  ?e????te?a st? s??????? ???????a. ????ste ?
  s?????? µ???da e??a? µ???? t?? e???te???
  ???????a?.
• ?p???e? ???e??? eµp?st?s???? ?a? ep????????a?
  µeta?? t?? µe??? t?? s???????, µe a???t???
  d???es? t?? ??et???? ?µ?da? t?? s???e??? ??a
  ??s?ast??? ?a??d???s?.
• St?? ????a pe??aµat?sµ??-d?µ????????t?ta ??
  e??t????te? ap? t?? ast???? pe?????? e??a? p??
  ?et??? ???µ? se s??s? µe t?? ???e? pe??????.

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• ?? e?pa?de?t???? de? fa??eta? ?a ????? ap???ta
  a???t??? d???es? se ??µata p?? af????? t??
  a???????s? ?a? a?t? ?s?? ?a p??pe? ?a e???f?e?
  ap? t??? ?pe??????? ?? d???es? s??e??as?a? se
  a?t? t? ??µa µe p??ta????? p??ta s??p? t?
  ße?t??s? t?? d?da?t???? d?ad??as?a? ?a? ??? t??
  ap???t? ??e??? ?a? t? ?e??a????s? t??
  e?pa?de?t????.
• ???a? ep?s?? a???s?µe??t? ?t? t?s? ?? ??t???? ?s?
  ?a? ?? µ? ??t???? µetapt???a??? t?t??? sp??d??
  a?t?µet?p????? ????? ??s?ast??? d?af??? t??
  a??pt??? t?? s??????? d?das???t??. ??af???? de?
  pa???s??st??a? ep?s?? a??µesa se G?µ??s?a ?a?
  ???e?a ??a ?a???a ped?? e??t?se??.
• Se ?e????? ??aµµ??, d?ap?st????µe ?t? ?p???e? ap?
  t??? e??t????te? µ?a µet???? ?et??? a?t?µet?p?s?
  t?? ??t?µ?t?? µe ta ?p??a as???????e ? ??e??a (t?
  s??t??pt??? µe?a??te?? p?s?st? s???e?t???eta?
  st?? ßa?µ?de? 4 ?a? 5). ??af???p???s?
  pa???s???eta? µ??? st?? e??? d?? pe??pt?se??
• a) St? ??µa t?? ????? ????µe µ?a p?? ??d?te??
  (ep?f??a?t???) st?s? ap? t? de??µa t?? p????sµ??
  ?a??? ? ?ata??µ? t?? apa?t?se?? e??a? s?ed??
  ?s?d??aµ? a???t???? ? ??d?te?e? ? ?et???? 33 -
  32 - 35 a?t?st???a.
• ß) St? ??µa t?? ??es?a? ? t?p???t?s? t??
  e??t????t?? e??a? saf?? p?? ?et??? ap ??a ta
  ped?a ?a??? ??a p??t? f??? eµfa???eta? d???f??
  ???µe?? (18) st?? p??? ?et???? ???se?? (ßa?µ?de?
  6 ?a? 7) ?a? t? 90 t?? t?p??et?se?? ß??s?eta?
  ap? t? ßa?µ?da 4 ?a? p??? ta ep???.

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S?S ??????S?O