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Outcomes Measurement in Service Enriched Housing: What it is, Why it Matters,

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Outcomes Measurement in Service Enriched Housing: What it is, Why it Matters, & How to do it Joelle K. Greene, Ph.D. Director of Community Assessment & Program Evaluation – PowerPoint PPT presentation

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Title: Outcomes Measurement in Service Enriched Housing: What it is, Why it Matters,


1
Outcomes Measurement in Service Enriched
HousingWhat it is, Why it Matters, How to do
it
  • Joelle K. Greene, Ph.D.
  • Director of Community Assessment Program
    Evaluation
  • National Community Renaissance

2
Background
  • Primary functions for social services are
  • Community needs assessments
  • Best practices research
  • Evaluation
  • Separation of evaluation function and service
    delivery
  • Report to the VP of Operations, under the CAO

3
What is Outcomes Measurement?
  • Evaluating the effects of an intervention or
    program on the stakeholders it was intended to
    effect

4
Outputs versus Outcomes
  • Outputs
  • Units of service
  • Number of contacts
  • Number of contact hours
  • Number of participants
  • Number of programs offered
  • Number of referrals
  • Outcomes
  • Effects of service
  • Increase in graduation rates
  • Decreased evictions
  • Increased wages
  • Move-out to home ownership
  • Reduced feelings of loneliness

5
Data can be used to
  • Demonstrate the impact a program has on a valued
    outcome or progress toward a benchmark
  • Increase in student grades after participation in
    an after school program
  • Make decisions about the way a program is
    implemented
  • Is an 81 staff ratio as effective as a 51
    ratio?
  • Document implementation of program elements
  • How many times a month were financial literacy
    classes offered?

6
Why it matters
  • Quality assurance
  • Demonstrate program effectiveness
  • Secure sustainable funding
  • Increasingly mandated by funders

7
Our model
  • We have or will develop evaluation systems for
    three core initiatives
  • Child Development
  • Youth Development
  • Senior Health Wellness
  • Programs under each initiative are formulated
    based on best practices
  • Programs formally articulate their theory of
    change (logic model)

8
What about collaborations?
  • We require collaborative partners to participate
    in our evaluation systems

9
Are we crazy?
What motivates our partners to participate?
  • We provide technical assistance
  • Build their organizational capacity
  • Creates new opportunities to pursue joint funding
  • Share the data

10
When choosing an affordable housing partner ask
  • Do they evaluate the impact of their social
    programs on residents?
  • On what basis are social programs selected to be
    offered?
  • Do the social programs offered align with a
    formal theory of change?

11
When choosing an affordable housing partner ask
  • Does the organization track outputs and outcomes?
  • Are the tools used to measure outcomes
    scientifically reliable and valid?
  • What percent of program budget is dedicated to
    evaluation?

12
DIY Evaluation
  • Partnership with local university
  • Hire an evaluation firm
  • Bring capacity in-house

13
Thank you!
Joelle Greene, Director Community Assessment
Program Evaluation National CORE 9065 Haven
Avenue, Suite 100 Rancho Cucamonga, CA
91730 jgreene_at_NationalCORE.org
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