MANAGING CHANGE

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MANAGING CHANGE
Dr A A Firdausi
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CHANGE is a step with the purpose of making
a DISCRETE DEFINABLE IMPROVEMENT
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A person could not step twice in the same river
because the river was continuously flowing and
changing
Heraclitus (500 BC) Greek Philosopher
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Any object moved away from equilibrium will tend
to return to the original equilibrium point
unless new forces are present to prevent this
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THE WHY
Environmental Scans
Government
Customers
Technology
Competitions
Economy
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THE WHAT
Organisational response
Products
Strategy
Services
Structures
Technology
Mission
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THE HOW
Personal Implications
Thinking
Roles
Values
Responsibilities
Behaviour
Methods
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AREAS OF CHANGE
Cutting Costs
Remain Competitive
Diversification
Improving Operating Margins
Other Service
Restructuring
Remain Profitable
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TRANSFORMATIONAL CHANGE
Success Plateau
Wake-Up Calls
Re-emergence through Visioning and Learning
Growth
Chaos
Birth
Death-Mindset Forced to Shift
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LEARNING OF TRANSFORMATIONAL CHANGE
Vision
Change Plan
Course Correct
Learning
Wake-up calls Feedback Telling You to Learn and
Course Correct
Change
Process
Current Reliability
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SEVEN S MODEL
STRUCTURE
STRATEGY
STYLE
SHARED VALUES
SYSTEM
SKILL
STAFF
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CHANGE A THREE STAGE PROCESS

1. Unfreezing

2. Changing
3. Re-freezing
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CHANGE CYCLE
Looking to the past
Looking to the future
STAGE - I
STAGE - IV
Denial
Open Behaviour
Frustration
Commitment
Exploring
STAGE- III
STAGE - II
Irritation
Confusion
Hidden Behaviour
Anger
Acceptance
Time
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TASK AHEAD

• How effective is management
• of change in your organisation

1. What are you doing well

3. What do we need to do better
4. What are we not doing at all
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NEW DIRECTIONS FOR FUTURE (contd)
A booming global economy
A renaissance in arts
Emergence of free market socialism
Global life style and cultural nationalism
Privatisation of the welfare state
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NEW DIRECTIONS FOR FUTURE
Rise of the pacific rim
Women in leadership
Age of biology
Religious revival
Triumph of the individual
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THANK YOU