Revised and Presented by Rob Coffman, CGMP and Patty Barron, CGMP

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Revised and Presented by Rob Coffman, CGMP
and Patty Barron, CGMP
Welcome To the 2015 Chapter Presidents
Training Minneapolis April 28, 2015
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What We Will Discuss Today

• Why Volunteer?
• The 4 Ws of Leadership

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What We Will Discuss Today

• Leadership Management
• Tools
• Chapter Business Plan
• Delegation
• Communication
• Managing Yourself
• Problem Solving

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Why Volunteer?
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Personal Gains

• Learn about many issues
• Feel needed, appreciated and valued
• Meet new people make new friends
• Encourages introspection
• Builds self-esteem and confidence
• Understand people better
• Become a role model

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Professional Gains

• Make contacts which may help your career
• Help you decide on a promotion path
• Develop leadership skills
• Volunteer work looks good on a resume
• Improve interpersonal/communication skills
• Learn from role models
• Feeling of accomplishment

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The Leadership Path

• From mentee
• To mentor

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A Good Leader Starts By

• Communicating
• Making Ethical Decisions Taking Appropriate
  Actions
• Earning Building Trust
• Achieving Commitment
• Embracing Accountability
• Mastering Conflict
• Focusing on Results

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4 Ws of Leadership

• WHO do you serve?
• WHAT are your scores?
• WHERE are your strengths?
• WHEN should you take action?

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Who Do You Serve?

• The members!

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What are Your Scores?

• Meeting member needs and national compliance on
• 1. Mission
• 2. Member Benefits
• 3. Reporting

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Where are Your Strengths?

• Your Board
• Member Volunteers
• SGMP Staff
• National Board Liaison
• SGMP Tools and Resources

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When to Take Action?

• Know when to change or adjust
• Know when to solve a problem
• Know when to ask for help

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Leadership Management

• SGMP Leadership Tools
• Chapter Business Plan
• Effective Delegation
• Communication
• Managing Yourself
• Problem Solving

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SGMP Leadership Tools

• Governance Documents
• 1. Articles of Incorporation
• 2. Bylaws
• 3. Policy Manual
• 4. Roberts Rules of Order
• Headquarters Staff
• National Board Liaison
• Online Chapter Leaders Toolkit

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Chapter Business Plan

• Up to Nine Strategic Areas
• For each focus
• Objective
• Target
• Goal
• Action(s)

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Chapter Business Plan

• What are your current resources?
• What is your current budget?
• Who is responsible?
• When are the deadline(s)?

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Chapter Business Plan

• Make your Plan a priority at each chapter board
  meeting
• Keep your Plan current and accurate
• Acknowledge and celebrate success

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Effective Delegation

• Delegate the whole task to one person
• This gives the person the responsibility and
  increases their motivation.

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Effective Delegation

• Clearly specify your preferred results
• Give information on what, why, when, who and
  where. Try your best to leave the "how" to them.
• Document this assignment.

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Effective Delegation

• Delegate responsibility and authority
• Assign the task, not the method, to accomplish it
• Let the team member complete the task in the
  manner they choose, as long as the results are
  what the project specifies.

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Effective Delegation

• Collect ongoing, non-intrusive feedback about
  progress on the project
• Dont micro manage. Do support!

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Effective Delegation

• Maintain open lines of communication
• Don't hover over the team member, but sense what
  he/she is doing and support his/her by checking
  in along the way.

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Effective Delegation

• If you're not satisfied with the progress, don't
  take the project back
• Continue to work with the team member and ensure
  he/she perceives the project as his/her
  responsibility.

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Effective Delegation

• Evaluate and reward performance
• Evaluate results more than methods.
• Address insufficient performance and reward
  successes to the board team or recognize
  individuals.

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Managing Yourself

• 1. Instill a shared vision in your team
• 2. Acknowledge your strengths and weaknesses
• 3. Listen to your team
• 4. Learn to delegate
• 5. Communicate as much as you can
• 6. Recognize when to address issues/problems
• 7. Celebrate accomplishments

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Building Teams

• Committees are organized to address major ongoing
  tasks
• Task Forces are assigned a specific task and
  disband immediately upon its completion

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Problem Solving

• These two words
• fully describe your role
• as a leader

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Define the Problem

• Ask yourself and others, the following questions
• - What is happening?
• - Why is it happening?
• - How is it happening?
• - With whom is it happening?

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Verify the Problem

• It helps a great deal to verify your problem
  analysis by conferring with your team
• Get all the feedback you can get
• Is your understanding correct?

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Prioritize the Problem

• Note the difference between "important" and
  "urgent" problems
• Often, what we consider to be important problems
  to consider are really just urgent problems.
  Important problems deserve more attention.

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Select an Approach

• When selecting the best approach, consider
• - Which approach is the most likely to solve the
  problem for the long term?
• - Which approach is the most realistic to
  accomplish for now? Do you have the resources?
  Are they affordable? Do you have enough time to
  implement the approach?
• - What is the extent of risk associated with
  each
• alternative?

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Plan the Implementation

• Carefully consider "What will the situation look
  like when the problem is solved?
• What steps should be taken to implement the best
  alternative to solving the problem? What systems
  or processes should be changed in your chapter?
• Don't resort to solutions in which someone merely
  says they are "just going to try harder."

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Implement the Plan

• Believe in the plan
• Authorize resources and priorities
• Communicate actions AND deadlines
• Empower who will be responsible for what
• Continually observe and gain feedback

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Monitor the Plan

• Monitor the indicators of success - Are you
  seeing what you would expect from the
  indicators?
• - Do you need to make adjustments?
• - Will the plan be done according to schedule?

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Verify its Resolution

• Do what you need to do to ensure that the problem
  does not return
• -continue the practice
• -document the process
• -share the lessons learned

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What We Discussed Today

• Leadership Management
• Leadership Tools
• Chapter Operations Plan
• The Art of Delegation
• Communication Guidelines
• Managing Yourself
• How to Solve Problems

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Thank YOU! and Go SGMP!!!