Chapter 15: Managing Information and Technology

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Chapter 15 Managing Information and Technology

• Data Versus Information
• Managing Data
• Types of Information Systems
• Computer Networks
• Data Communication Networks
• Security Issues in Electronic Communications
• Careers in Information Management
• (cases and problems)

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1. Data Versus Information

• Why is data, by itself, not information and what
  needs to happen to make it information?
• What is an information system and how do
  businesses utilize it? What is the role of a
  Chief Information Officer? Chief Technology
  Officer?
• What are the three major tasks of an information
  manager
• Describe an Enterprise Resource Planning System

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2. Managing Data

• Explain how IS Managers capture, store and
  analyze data including thoughts on database
  systems, data warehouse and data mining

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3. Types of Information Systems

• Describe the three categories of operations
  support systems that support lower level
  management
• Discuss the four categories of management support
  systems that support mid and upper level managers

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4. Computer Networks

• What is a client-server system and how does it
  work?
• Discuss various types of application software
  used in a business setting
• Define the two types of network systems used to
  help managers and employees share data

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5. Data Communication Networks

• Discuss the use and differences of the following
  data communications networks the internet, the
  intranet and the extranet
• What services are provided by an ISP?
• Describe the four purposes businesses use the
  internet (e-commerce)

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6. Security Issues in Electronic Communications

• Discuss some of the data security risks
  associated with e-commerce
• Explain firewalls and how they work
• What are the risks to customers in conducting
  business via e-commerce? How do cookies work?
• Define encryption and certificate authority and
  describe their role in protecting consumers

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7. Careers in Information Management

• Identify and discuss careers that combine
  business and information technology and discuss
  the process to enter into these careers

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Cases and Problems

• The class will divide into four groups
• Group 1 will address the Learning on the Web
  section of chapter 15
• Group 2 will address the Career Opportunities
  section of chapter 15
• Group 3 will address the Ethics Angle section of
  chapter 15
• Group 4 will address the Team-Building Skills
  section of chapter 15
• Be prepared to discuss your answers in your
  groups in the next class session