Why%20Empathy%20Matters

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Why Empathy Matters

• By
• Mrs. Irina Stepanyan

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Meaning of Empathy

• Understand another persons emotions and feelings
• Understand ones own feelings and emotions.
• Supporting others who are in need.
• Making people feel better about them.
• To be able to exercise self-control.
• To treat others the way you want to be treated.

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Ways To Show Empathy

• Be aware of another persons feelings by showing
  concern.
• Show sensitivity by looking at their facial
  expressions.
• Ask questions to understand feelings.
• Give a simple sign of affection such as hug or a
  tender touch.

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What is Empathetic Listening?

• Empathetic listening is when one listens with the
  intend to understand how the speaker feels.
• To understand his/her ideas.
• Identify with persons emotion and feelings

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Why is Empathic Listening Important?

• Empathetic listening is important to use in a
  emotional situation, when there is a problem that
  needs resolving or when there is a conflict
  present.
• The goal is to help the listener to show emotions
  free from judgment and criticisms.

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How Do You Listen Empathically?

• You feel.
• It seems like
• As I understand it, you sound..
• It appears as if..
• If I hear you correctly, you would like

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Steps for Empathic Listening

• Listen carefully for speakers messages, both
  verbal or non-verbal.
• Display an open and caring posture.
• Consider the speakers emotional state.
• Calmly reflect back what you perceive the
  speakers feelings and meaning to be.

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Behaviors To Avoid

• Judging
• Criticizing
• Lecturing
• Advising
• Interrupting

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Empathetic listening Tips

• Be interested in speaker.
• Have good eye contact and body language.
• Have less distractions.
• Allow the speaker to talk
• Respond in a tone that is appropriate for that
  situation.

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Points to Remember

• Listening without judgments
• Understanding point of view
• Supporting
• Reflecting back
• Sincerity
• Showing self-control

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Class Activity

• Objective
• To help the students practice the skill of
  showing empathy in a situation by role playing.

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Activity Continues

• Instructions With a partner, read through the
  scenarios, select 1, and examine what is
  happening. What are the characters feeling?
  Role-play the situations using strategies that
  show empathy toward one another.

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Discuss and Share responses