Digital Information Services of Heritage Institutions

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Digital Information Services of Heritage
Institutions Exploiting Potentials of Web 2.0
Technologies

• Lejla Kodric, MA, ABD
• Faculty of Philosophy
• University of Sarajevo
• Bosnia and Herzegovina
• lejla.kodric_at_ff.unsa.ba

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Digital Information Services of Heritage
Institutions...

• Contents
• Towards 2.0 Information Services
• Library Instruction in the Web 2.0 Technology
  Environment
• 2.0 Readers Advisory Services
• Heritage Information Services within Web 2.0
  Social Network Spaces
• Adjusting Heritage Information Services to 2.0
  Information Service Environment
• Conclusion

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Towards 2.0 Information Services (I)

• Information services of heritage institutions
  have been particulary reshaped encountering
  potentials offered by Web 2.0 technologies
• Heritage services in general have gradually
  raised awareness of the 2.0 concept
• Information services of heritage institutions,
  due to their immanently communicative and
  participatory nature, are among the first
  heritage services that have evidently and more
  intensively begun using the opportunities offered
  by Web 2.0 technology

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Library Instruction in the Web 2.0 Technology
Environment (I)

• Library / heritage instruction early migrated
  into the socially richer Web 2.0 environment
• More interactive, sophisticated and emphatically
  multimedia library instruction
• Instructing users through online quizes, wikis,
  blogs, chat rooms

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Library Instruction in the Web 2.0 Technology
Environment (II)

• Increasingly appealing, and thus necessary use of
  podcasts
• Heritage institutions are still, in most
  communities, in the experimental phase of
  implementing podcasting in the field of providing
  heritage information services
• The entry in the podcast world is an
  unstoppable process for growing number of
  business and educational institutions

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Library Instruction in the Web 2.0 Technology
Environment (III)

• Heritage institutions services context have
  proven podcasts to be effective tools in
  providing information services, frequently
  instruction ones
• Users are increasingly interested in enriching
  podcast instruction and information services with
  visual components

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Library Instruction in the Web 2.0 Technology
Environment (IV)

• Game technology, for a long time used in
  libraries in a more traditional manner, has been
  actualized
• Serious or peer designed games as a tool for
  library instruction, or library information
  services in general
• Digital videogames serve and teach users through
  a synergy of information and recreation tasks in
  an entertaining and relaxing way

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2.0 Readers Advisory Services (I)

• 2.0 readers advisory services, as part of
  reference services, have undergone a significant
  change within the current information environment
• Their redefinition is a consequence of readers
  advisory service redefinition that has appeared
  in the commercial, non-heritage environments,
  thus evidently becoming competition to heritage
  services of this kind

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2.0 Readers Advisory Services (II)

• LibraryThing, Shelfari, Goodreads, Literature
  Maps etc. offer services which are traditionally
  in the domain of heritage institutions
• Blogs and wikis are becoming spaces for providing
  readers advisory services
• Library catalog, traditionally closed for direct
  readers advisory services, is becoming space for
  expressing users opinions and advising readers

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2.0 Readers Advisory Services (III)

• Web 2.0 contributed to readers advisory services
  by advancing conversation on library materials,
  currently held not only between information
  experts and users, but also among users
  themselves
• Sources of recommending materials have also
  been upgraded and generated by various points of
  view, equally open to everyone

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Heritage Information Services within Web 2.0
Social Network Spaces (I)

• Heritage institutions have always been local
  gathering points
• Up-to-date Web 2.0 social networks are promising
  in the context of activities of such institutions
• Developing awareness of the importance of the so
  called push principle

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Heritage Information Services within Web 2.0
Social Network Spaces (II)

• The presence of heritage institutions in Web 2.0
  social network, primarly in the form of
  information services, is the reality of a large
  number of heritage institutions
• Numerous prominent heritage institutions have
  established their presence on Facebook, MySpace
  etc...

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Heritage Information Services within Web 2.0
Social Network Spaces (III)

• The fear of losing the professional atmosphere
  in providing heritage information services in an
  informal environment
• The fear of leaving the home ground and of
  becoming part of a completely different network
  while providing heritage information services

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Heritage Information Services within Web 2.0
Social Network Spaces (IV)

• Heritage institutions in their struggle over the
  users interest, for their social relevance, and
  finally, their survival, need to step out of
  their original contexts and temporarily move into
  the customers context
• The importance of heritage institutions will not
  diminish if their services are offered at a
  trivial place such as MySpace or Facebook

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Heritage Information Services within Web 2.0
Social Network Spaces (V)

• Heritage institutions are establishing their
  Second Life presence
• Information services are among the first services
  offered as a consequence of the presence of
  heritage institutions within virtual worlds such
  as Second Life

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Heritage Information Services within Web 2.0
Social Network Spaces (VI)

• User need to be served in the space s/he usually
  is in, as well as at the point of need
• Promotion of so called anonymity culture and of
  being at users fingertips

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Adjusting Heritage Information Services to 2.0
Information Service Environment (I)

• Simple and fast way of adjusting information
  services of heritage institutions to 2.0 service
  environment blogs, wikis, RSSs...
• Blogs and wikis enable exceptional users
  participation
• RSSs enable complete information personalization

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Adjusting Heritage Information Services to 2.0
Information Service Environment (II)

• Web 2.0 tools are effecting evident changes
  within both internal and external communication
  processes
• Personal blogs / Institutional blogs
• Library wiki is moving virtual group instruction
  room to the online environment

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Conclusion

• Heritage institutions are advancing their
  information services using tools such as
  podcasts, digital videogames, Web 2.0 social
  networks, virtual worlds and other tools to be
  developed in the future
• They have a social duty, or responsibility of
  continued adoption of new, more convenient tools
• Web 2.0 technology environment enabled various
  manifestations of information services in the
  redefined environment

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Thank you for your attention!

• INFuture 2009