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Chapter Extension 9

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Chapter Extension 9 Functional Information Systems Provides greater detail than Chapter 7 – PowerPoint PPT presentation

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Title: Chapter Extension 9


1
Chapter Extension 9
  • Functional Information Systems
  • Provides greater detail than Chapter 7

2
Agenda
  • What is a functional system?
  • What are the functions of sales and marketing
    information systems?
  • What are the functions of operations information
    systems?
  • What are the functions of manufacturing
    information systems?
  • What are the functions of human resources
    information systems?
  • What are the functions of accounting information
    systems?

3
A Functional System
  • Information system with all five components
  • Hardware, software, data, procedures, people
  • Must be integrated
  • Developed in-house

4
Sales and Marketing Information Systems
  • Sales systems
  • Obtain prospects
  • Turn prospects into customers
  • Used for managing customers
  • Marketing systems
  • Used for product and brand management
  • Used for assessing effectiveness of marketing
    messages, advertising, and promotions

5
Functions of Sales and Marketing Systems
Figure CE9-1
6
Lead Generation and Lead Tracking Systems
  • Lead generation
  • Prospect generation
  • Send postal mailings and e-mail
  • Web sites may be used to send information in
    return for contact information
  • Lead tracking systems
  • Record lead data and product interest
  • Record customer contacts

7
Customer and Product and Brand Management Systems
  • Customer management systems
  • Obtain additional sales from existing customers
  • Maintain customer contact and order-history data
  • May track customer credit status
  • Product and brand management
  • Sales records are compare to sales estimates
  • Used to assess effectiveness of promotions and
    sales channels
  • Used to manage product through life-cycles

8
Operations Information Systems
  • Manage finished-goods inventory and movement to
    customer
  • Used primarily by non-manufacturers
  • Systems
  • Used to manage finished-goods inventory
  • Order entry systems handle customer information
  • Order management systems track order through
    fulfillment
  • Employed to handle customer service functions

9
Operations Information Systems
Figure CE9-3
10
Manufacturing Information Systems
  • Manufacturing organizations
  • Operations functions merged into manufacturing
    systems
  • Manufacturing systems facilitate production of
    goods
  • Inventory systems
  • Manufacturing-planning systems
  • Manufacturing-scheduling systems
  • Manufacturing operations systems

11
Manufacturing Information Systems
Figure CE9-4
12
Inventory Systems
  • Cover inventory control, management, and policy
  • Use past data to compute stocking levels and
    reorder quantities
  • Inventory may be viewed as assets or liabilities
  • Inventory applications help organization
    implement philosophies

13
Manufacturing-Planning Systems
  • Bill of materials (BOM)
  • List of materials that comprise subassemblies to
    be manufactured
  • Schedules equipment, people, and facilities
  • May be augmented to show labor and equipment
    requirements

14
Manufacturing-Scheduling Systems
  • Generate master production schedule (MPS)
  • Analyzes past sales to estimate future sales
  • Three philosophies
  • Push manufacturing process
  • Pull manufacturing process
  • Combines push and pull systems
  • Materials requirement planning (MRP)
  • Plans need for materials used in manufacturing
  • Manufacturing resource planning (MRP II)
  • Plans need for materials, personnel, and
    machinery

15
Manufacturing Operations
  • Control of machinery and production processes
  • Operate production lines
  • Linked to manufacturing-scheduling systems

16
Human Resources Information Systems
  • Support
  • Recruitment
  • Compensation
  • Evaluation
  • Development of employees, training
  • Employee assessment
  • Planning functions

17
Human Resources Information Systems, continued
Figure CE9-7
18
Accounting Information Systems
  • Cost-accounting applications determine marginal
    cost and profitability
  • Accounts receivable includes receivables,
    payments, and collections
  • Cash management is the process of scheduling
    payments and planning use of cash
  • Financial reporting applications produce
    financial statements
  • General ledgers show assets and liabilities
  • Accounts payable systems reconcile payments
    against purchasers
  • Budgeting applications allocate and schedule
    revenues and expenses
  • Treasury applications concern management and
    investment

19
Accounting Information Systems, continued
Figure CE9-8
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