Giving and Receiving Feedback

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• Giving and Receiving Feedback

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Giving and Receiving Feedback

• Aim of session
• To give the Manager the basic skills and
  knowledge to give and receive feedback in the
  workplace.

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Giving and Receiving Feedback

• Learning Outcomes
• At the end of this session the student will be
  able to
• Understand the nature and importance of feedback
• Use feedback to check the effectiveness of
  communication

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Giving and Receiving Feedback

• Learning outcomes (cont.)
• Use feedback to improve the performance of others
• Use feedback to motivate individuals
• Invite and accept feedback to improve own
  performance

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Giving and Receiving Feedback

• Feedback is
• An ongoing, continuous process
• A key management tool
• Aimed at an individual or a team, to inform them
  about the effect of their actions, and to improve
  performance
• Done well, a motivator

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Giving and Receiving Feedback

• Positive vs. Negative Feedback

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Giving and Receiving Feedback

• Positive Feedback
• Focuses on issues
• Looks to the future
• Looks for joint solutions to problems
• Makes specific comments
• Deals with particular situations
• Communication style is friendly, open

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Giving and Receiving Feedback

• Negative Feedback
• Focuses on the person
• Harks back to the past
• Allocates blame
• Makes generalisations
• Uses words such as always or never
• Communication style is aggressive/hostile

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Giving and Receiving Feedback

• Receiving Feedback
• A valuable experience
• Seek it actively from line manager, peers, your
  team
• Consider carefully what has been said, ask for
  specific information if not given
• Do not be defensive, get offended/upset

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Giving and Receiving Feedback

• Receiving Feedback (cont)
• Search for opportunities when you are trying
  something new to receive feedback either on
  your own performance, effect of something new on
  the team, etc.
• Act promptly on feedback received to correct.
  Ask for help if necessary.

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Giving and Receiving Feedback

• Case study Presentation by Students

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Giving and Receiving Feedback

• Summary
• Positive feedback is a valuable experience. It
  can assist us to improve future performance and
  act as a motivational tool. It strengthens the
  working relationship.
• Negative feedback (destructive criticism) is
  de-motivational and creates difficulties in
  future working relationships

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Giving and Receiving Feedback

• Evaluate experience