Welcome to the Riverside Coach Quarterly Meeting

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Welcome to theRiversideCoach Quarterly Meeting
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Introductions

• Whos here?
• Name
• Favorite Sport

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Topic Review
Communication
Participation
Participation

• Communication

Education
Education
Education
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Participation
Participation
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What worked? What didnt?

• Using the website
• Quarterly Coach Newsletter
• Receiving FAQs by email
• Setting up email groups

Participation
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Education
Education
Education
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Implementation Schedule Update

• Release 1In More Detail
• Includes the Office Administration components of
  C-IV
• Offices, Units and positions that allow the
  functions of the C-IV system to work
• Staff information, including all users of the
  system and their Security Access Profiles
• Security Access Profiles are detailed and can be
  customized to include specific access to areas
  and pages of the system.
• Includes the Service Providers (including
  Internal Service Providers)

Education
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Implementation Schedule Update

• Release 1In More Detail
• Who are the Release 1 users? Who will be trained?
• All Supervisors and Managers
• Resource Databank Maintainers
• From GAIN, ICCM, Fiscal, Child Care, IT, Human
  Resources
• Total users 369 (this is 18 of C-IVs total
  users in Riverside)
• Courses include
• System Navigation
• Security Rights Administration
• Office Administration
• Resource Databank Administration
• Courses range from 6-9 hours each
• Training team just completed testing of these
  training
• courses, using individuals from all four counties.

Education
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Implementation Timeline
2003
2004
Jan
October
April
July
October
April
Jan
July
Infrastructure Computers, Networks, and Servers and Preparing for Your C-IV Journey
Change Discussion Guide Rollout
Training/Conversion/ Implementation R1 Supervisors and Resource Databank Maintainers only
Training/Conversion R2
Release 2 3 Implementation Case Management, Eligibility/ Benefit Calculation, Employment Services Benefit Issuance, Interfaces, Reports, QA/QC and Utilities
Training R3
Nov. 2003 March 2004
March 2004
March 2004 June 2004
May 2004 - July 2004
July 5, 2004
July 2004
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Training Online Help Demo

• For every C-IV System page, there will be a
  corresponding page of online help
• Each online help page will contain
• The Purpose of the C-IV System page
• How Tos on the page
• Descriptions of what users see on
• the page (e.g., buttons, text fields,
• dropdown boxes)

Education
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• Online Help Demo Link

Education
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Line Staff Demo Feedback

• Remember the Coachs two Roles?
• Line Staff Demonstrations were held from
  August-November of this year.
• Over 1171 staff attended sessions in all offices
• Half of attendees had heard of C-IV only 1 or 2
  times
• Only 33 had visited the C-IV Website
• By the end of demo, 99 said they understood what
  C-IV was
• What did you hear when staff came back?

Communication
Education
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Tic-Tac-Toe Game
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Communication
Communication
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Change Discussion Guides

• A guide to
• -Prepare County Staff for successful
  implementation of the C-IV system
• -Help Managers and Supervisors describe process
  changes to members of their team
• Guides will be distributed October 2003, two
  months prior to R1 training.
• Guides will be distributed by Managers or
  Supervisors.
• Supervisors will receive CDGs in Leadership
  Series III.

Communication
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Change Discussion Guides Updates

• Updated based on County User Group and Coach
  comments
• Requests included
• Easier to read, simple language
• Friendlier feel
• More graphics
• Logical flow

Communication
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Additional CDG Updates
Change Discussion Guide Sample
Communication
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Whats Next?
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The Internet/Intranet Survey

• The Internet/Intranet Navigational Skills Surveys
  were distributed during line staff demonstration
  meetings
• Some staff members have not completed a survey
• Goal To identify all staff who should take the
  basic Internet/Intranet Navigational Skills
  training, we need to collect surveys from all
  Students.
• Coaches will collect the missing surveys and
  return them to their Training Coordinator, Rocio
  Aguiniga.

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Directions

• Locate your name on the Survey Follow-Up list.
• Count the number of team members you have on the
  list, take that number of surveys with you today
• Distribute surveys to all your team members who
  are on the list.
• Explain to your team members the purpose of the
  survey and how to complete it.
• Return the surveys to Tena Wallner,
• Using Green routing slip, check Program
  Technology.
• If using inter-county mail, at Mail stop 3720.
• All surveys must be returned by February 14th.
• Thank you!!!

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Homework

• Distribute Internet/Intranet survey
• Continue to answer questions about C-IV
• Watch for changes to the Website

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Questions?Participation, Education, Communication

• Thank you for attending. Please complete the
  evaluation before leaving. We will see you in
  May.