NetVersant Service Offering

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NetVersant Service Offering

• Messaging Division
• All employees with 15 years in voicemail
• Ex-Octel applications specialist, technicians,
  trainers, database
• PBX Division
• Nortel Elite Partner
• Avaya Platinum Partner
• Nationwide
• Cabling, Wireless and Security

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California State University East Bay

• 48 Ports CallXpress
• Intecom Integration
• Intense Call Processing
• Reasons for Procurement
• NetVersant Responsiveness
• VOIP Integration Options
• Unified Messaging Options

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Market Insight

• Three key technology decisions
• How and when should enterprise deploy IP
  telephony?
• How and when should enterprise replace legacy
  applications?
• How and when should enterprise deploy UC
  applications?
• Consider these decisions separately to avoid
  ending up with great infrastructure and
  inadequate applications in the long term

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Higher Education Profile

• PBX
• Significant TDM deployment / Partial IP
  deployment
• Mixed vendor environment
• Voice Messaging / Call Processing
• 10-year technology
• TDM only
• Not data friendly, limited upgrade path
• Extensive call processing applications
• Call processing varies by department / school
• Groupware
• Multiple email environments
• Disparate clients
• Blend of PCs and MACs
• Increasing importance

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Critical Factors for Messaging Migration

• Extensive legacy call processing requirements
• Automated attendant menus
• Day, hour, departments, tenants, levels, etc.
• Voice forms, questionnaires
• Personal menus
• Speech recognition
• Find me / follow me
• Interactive voice response
• Fax library

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Critical Factors for Messaging Migration

• PBX/switching infrastructure
• Support for different switch types
• Support for multiple, simultaneous switch
  integration
• IP and TDM
• Transitional IP deployment strategy

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Dual Integration
Legacy PBX/Centrex
Legacy Voice Mail
Simultaneous Integration
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Critical Factors for Messaging Migration

• Unified Messaging architecture
• UM message retention issues storage, compliance
  and confidentiality
• Multiple, disparate and evolving email clients
  and stores
• Ala carte feature delivery for different segments
  of workforce student population
• Virtual desktop to maximize mobility
• Functionality when email fails

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Unified Messaging Options

• Store voice mail on CallXpress or Email Server
• System-wide setting
• Class of Service Setting
• Individual Mailbox Setting

Voice Mail Only
Voice Mail Stored on EMail Server
Voice Mail Stored on CallXpress Accessed via
EMail Client
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Outlook Integration for Faculty Staff
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.Mac Support for Faculty, Staff Students
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Web Only Interface for Students

• Web Only
• No desktop software required
• Easy to deploy for students

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Mobility
Call Back
Check Voice Mail

• Send E-mail
• Forward E-mail
• Create E-mail

Check E-mail

• Enable Locate
• Disable Virtual Extension
• Do Not Disturb

Change Options
Employee

• Forward
• Print

Check Fax

• Ring
• Call
• Dial

• Check Appt.s
• Schedule Appt.s

Make Calls
Manage Your Calendar
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Critical Factors for Messaging Migration

• IT Flexibility
• User retraining
• Commands
• Dial plan
• Single point of administration
• Centralized administration
• Data network initiatives compatibility
• Single or multiple domains
• Directory schema - extensions
• Security
• Backup and archive initiatives

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Emulation Reduces User Training Costs
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Customizable Call Processing
Define actions via GUI
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Active Directory Single Point of Administration

• .

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• Thank You