Group Performance Management System Faculty, RTTC TVM

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Group Performance Management SystemFaculty,
RTTC TVM
(A Govt. of India Enterprise)
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AGENDA

• Understand concept of Group Performance
• System.
• Foundation of GPMS and BBSC.
• Groupings in GPMS of BSNL.

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GPMS concept

• GPMS is an initiative under Project SHIKHAR of
  BSNL with the intent to have an objective and
  transparent system for assessing performance.

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GPMS concept

• It is a system for Identifying KPI for
  individuals and various functional groups within
  the organization.
• Assigning objective KPIs to distinct groups
  aligned with organizational objectives.
• Assessing targets and their relative weightage
  against such KPIs in objective transparent
  manner.
• Shall be used as yardstick for assessment of
• performance of various groups.
• Providing a basis for performance related HR
  policies.

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Foundation of GPMS

• GPMS is the new performance measurement system
  with a similar implementation approach of BBSC.
• BBSC concept was adopted by BSNL in 2006.
• In 2009 , an improved performance management
  version in the form of GPMS has been introduced.
• The GPMS scorecards for all the group types have
  been designed to consist of KPIs to measure the
  Group Performance on Financial , Customer/ Market
  and operational Parameters.

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Foundation of GPMS

• In addition overall performance assessment KPI ,
  it would evaluate the groups on parameters that
  are difficult to get captured quantitatively. An
  Overall performance assessment would be done by
  the person to whom the group reports.
• e.g. The Evaluation for the groups at the
  corporate office would be done by the CMD.

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Foundation of GPMS

• Evaluation of the Territorial Circles will be
  done by the Management Committee (MC).
• Evaluation of SSAs will be done by the respective
  Circle Heads and Evaluation of non-territorial
  circles would be done by the respective corporate
  office Directors and Executive Directors.

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Foundation of GPMS

• Every scorecard has a parameter to measure
  customer satisfaction.
• Customer Satisfaction to be assessed through a
• customer survey administered by an external
  third part agency and will be based on parameters
  such as brand advertising, product innovation ,
  customer responsiveness of field sales and
  customer service staff, QoS etc. For circles
  which do not have any external customer , the
  internal customers/ stakeholders would be doing
  the evaluation.

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Background

• Introduction of GPMS in place of BBSC was
  considered because existing BBSC set up adopted
  by BSNL, has following shortfalls
• 1. Job description at an individual level were
  not clearly defined- Hence creation of Individual
  scorecard was not very objective and systematic.
• 2. Long list of Activities without clear cut
  delineation of activities and responsibilities
  made it less conductive to effectively identify
  and communicate KRA of a specific post.

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Background

• 3. Though BBSC have defined at various levels
  ,the Large number of KPIs in each scorecard as
  well as absence of critical enablers such as
• An appropriate org. structure.
• Well defines processes for tracking
• performance and IT system support
• hamper their effective implementation.

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GPMS is considered Suitable for Implementation in
BSNL as

• It is Based on new organization structure of
  BSNL.
• KRA/KPIs are identified and defined on the basis
  of New BU structure of BSNL, in consultation with
  top executives of the respective BU.
• Number of KPIs has been kept less to have focus
• measurement of Key performance areas.
• It is an Optimum combination of quantitative and
• qualitative measurement.
• KPIs are defined as per functional activities
  of an entity.

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Individual Performance Management System (IPMS)

• Achievement of GPMS rests on the success of
  individual executives in performing their
  assigned tasks.
• IPMS has been introduced with intent to develop
  an objective and transparent system for assessing
  performance at the individual level.
• IPMS will be on the lines of GPMS and to start
  with only DGM and above rank officers are
  covered.

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Groupings in GPMS of BSNL
Category Group Type Group types No. of groups
Corporate Office 1. Consumer Fixed Access , 2. Consumer Mobility 3. Enterprise 4. New businesses 5. Corporate Affairs 6. HR (Incl. Legal and Vigilance) 7. Finance 7 7
Territorial Territorial Circle 1 26
Non Territorial Circle 1. Project Circle 1 5
Non Territorial Circle 2. Maintenance Region 1 4
Non Territorial Circle 3. Telecom Factory 1 3
Non Territorial Circle 4. Training Circle 1 3
Non Territorial Circle 5. QA, 6. Telecom Stores, 7. Inspections (earlier TD), 8. ITPC 9. NCES, 10. Data N/W 6 6
SSA SSAs 1 330
Total 19 384

• .

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GPMS

• Identifying Key performance indicators (KPI)
  for individuals and various functional groups
  within the organization.
• Assigning objective KPIs to distinct groups
  aligned with organizational objectives
• Assessing targets and their relative weightage
  against such KPIs in objective transparent
  manner
• Shall be used as yardstick for assessment of
  performance of various groups.
• Providing a basis for performance related HR
  policies.

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Financial perspective

• This has to do with
• Profitability
• Growth
• Shareholder Value
• Increasing Revenue
• Cost reduction Productivity Improvement.

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Customer/Marketing Perspective

• How are you performing from customers
  perspective?
• What are the factors that really matter to
  customer?
• Main concern of customers are
• Time the time the company receives an order to
  the time it actually deliver it.
• Quality Defect levels as perceived by the
  customers.
• Service- What is the value, your product or
  service is creating for the customer.

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Operational perspective

• Every business has a value chain by which value
  is created and delivered.
• Innovation process Critical to the future
  success of the business.
• Operations process Needed for efficient,
  consistent and timely delivery of existing
  product and services to the customer.
• Post sale service process Warranty related,
  payment or other activities enabling the
  customers to enjoy the quality product.

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Parameters in GPMS Scorecard

• Measurable
• Unambiguous
• Negative or Positive
• Each parameter is given weight and target
• (Fair, Good, Excellent)
• Sum of weight of all parameters equals 100.

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Targets

• Derived from companys targets conveyed down the
  line.
• Can be changed on review in exceptional cases.
• Must be based on accurate forecast considering
  appropriate business environment.

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GPMS scoring

• Performance level to be defined for Fair, Good
  and
• Excellent
• Score to be calculated in a linear manner as per
• Achievement
• Performance less than the fair target will get
  Zero score
• The total score against a KPI would be
  calculated after
• multiplying the weightage of a parameter
  with its
• performance score and final score will be
  sum total of
• scores for all parameters.

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GPMS scoring
Performance Grading Performance Grading Performance Grading
Fair Good Excellent
Score-60 Score-80 Score-100
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Sample Questions

• 1.BBSC was introduced in BSNL in year ----------
  .
• 2.GPMS was introduced in BSNL in year ----------
  .
• 3.Evaluation of the Territorial Circles will be
  done by ---------.
• 4.Evaluation of SSAs will be done by -----------
  .
• 5. ------------- is used as yardstick for
  assessment of
• performance of various groups in BSNL.

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Sample Questions

• 6. Which one among the following is a shortfall
  of BBSC.
• A. Job description at individual
  level was
• not clearly defined.
• B. Long list of Activities
  without clear cut
• delineation.
• C. Large number of KPIs in each
  scorecard
• D. All of the above.

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Sample Questions

• 7. GPMS is considered Suitable for Implementation
  in BSNL because
• A. It is Based on new
  organization structure
• of BSNL.
• B. Number of KPIs has been kept
  less.
• C. It is an Optimum
  combination of
• quantitative and
  qualitative measurement
• D. All of the above.

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Sample Questions

• 8. As per GPMS how many group types are defined
  in BSNL
• A. 17 B. 18 C. 19
  D. 20
• 9. Parameters in GPMS Scorecard should be
• A. Measurable Unambiguous
• B. Negative or Positive.
• C. Sum of weight of all parameters
  equals 100
• D. All of the above.
• 10. Performance less than the fair target will
  get ------- score in GPMS.

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THANK YOU