CHAPTER 9 IMPROVING PRODUCTIVITY AND EMPLOYEE COMMITMENT

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CHAPTER 9IMPROVING PRODUCTIVITY AND EMPLOYEE
COMMITMENT
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SUGGESTION SCHEMES

• A formal system by which workers are encouraged
  to offer ideas for improving the organization
• The purpose can be economic and motivational

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SUGGESTION SCHEMES

• Worker writes down an idea
• Submitting the idea
• Evaluating the idea
• Inform the worker and reward good ideas

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QUALITY CONTROL CIRCLE

• Origin of QCCs
• Membership of a circle
• Circle meetings
• Circle activities
• QCCs and the problem-solving process
• Requirements for effective QCCs

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SUCCESSFUL QCC

• Support structure for QCCs
• Training
• Management support
• Publicity
• Rewards for participation
• Organizational climate

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OTHER TECHNIQUES IN QUALITY MANAGEMENT

• Total Quality Management
• International Standards Organization Certification

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ENCOURAGING COMMITMENT

• Getting feedback from employees
• Career management
• Succession planning
• Organizational culture
• Talent management

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INTERNATIONAL HRM ISSUES

• Career blockage
• Culture shock
• Lack of predeparture cross-cultural training
• Overemphasis on technical qualification
• Getting rid of a troublesome employee
• Family problems