IS/ICT Management in the Modern Enterprise

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IS/ICT Management in the Modern Enterprise

• Ota Novotný
• University of Economics, Prague
• dept. of Information Technologies

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Business activities
Business processes
Business IS/ICT manage-ment
BP Management (9)
Application delivery (8)
Applications
EC/EP (1,2)
BI (5)
SCM (3)
ERP (4)
IS/ICT Management (6)
Enterprise IS (7)
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Presentation Outline

• the position of IS/IT management in a company,
• information products and services as a added
  value to the core business,
• the role of top management in IS/IT,
• integration aspects, their possible solution,
• reference models.

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Information products and services as a added
value to the core business
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Reference models

• Modelling in the area of the enterprise
  management
• Reasons for the reference models development and
  principles of their application
• Application of the reference models principles
  into the area of IS/ICT management

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IS/ICT management reference models

• Purpose
• Support for service oriented IS/ICT management
  implementation
• Structured (formalised) overview of the
  enterprise informatics structure and base for its
  planning and management
• Support for the operational IS/ICT management
  tasks
• Support for the long-term IS/ICT management tasks

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IS/ICT management reference models

• Differences from
• IS/ICT operations management tools (e.g.
  metasystem)
• IS/ICT management methodologies (ITIL, COBIT,
  etc.)

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IS/ICT management models application examples

• Model structure
• Cost of application upgrade (impact analysis)
• SLA calculation
• Model content
• Process catalogue
• Document examples
• Component characteristics

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IS/ICT management models service oriented
approach
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Cobit Framework

• In order to provide the information that the
  organisation needs to achieve its objectives, IT
  resources need to be managed by a set of
  naturally grouped processes.

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Cobit Framework

• COBIT 3rd Edition is the most recent version of
  Control Objectives for Information and related
  Technology, first released by the Information
  Systems Audit and Control Foundation (ISACF) in
  1996. The 2nd edition, reflecting an increase in
  the number of source documents, a revision in the
  high-level and detailed control objectives and
  the addition of the Implementation Tool Set, was
  published in 1998. The 3rd edition marks the
  entry of a new primary publisher for COBIT the
  IT Governance Institute.

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COBIT
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IS/ICT management reference models structure

• Components
• Relations
• Content

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IS/ICT management reference models key
components
Ent. Process
Org. unit
Service
Application
User
IS/ICT Activity
Computer
IS/ICT Process
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IS/ICT management reference models key relations
Ent. Process
Org. unit
Service
Application
User
IS/ICT Activity
Computer
IS/ICT Process
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IS/ICT management reference models content
Ent. Process
Org. unit
Service
Application
User
IS/ICT Activity
Computer
Full
Part
IS/ICT Process
None
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KIT reference model

• History
• First version 1999
• Based on IS/ICT metasystem project results
• Application
• Information strategy
• IS/ICT management processes and tasks definition
• IS/ICT management support

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KIT reference model components
Data
Ent. Process
Role
Org. unit
Applications
Maturity
User
OS-SW
Service
CSF
IS/ICT Process
Locality
Computers
Metrics
Activity
Partner
Peripheries
Dimensions
Project
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KIT reference model content
Data
Ent. Process
Role
Org. unit
Applications
Maturity
User
OS-SW
Service
CSF
IS/ICT Process
Locality
Computers
Metrics
Activity
Partner
Peripheries
Dimensions
Full
Project
Part
None
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KIT reference model IS/ICT processes

• IS/ICT Strategic Management
• (objectives, architectures, standards, projects,
  schedule, budget,
• rules, ...) ?

IS/ICT Tactical Management
(2) Planning, organization, integration and
coordination of IS/ICT development ?
IS/ICT Resources management
IS/ICT Services management
(5) Financial management ?
(3) Service management (relations to customers
and suppliers) ?
(6) IS/ICT personnel resources management ?
(7) Data resources management ?
(4) Service support (reliability,
availability, compliance to regulations,
integrity, risk management) ?
(8) Technology and configuration
management (ASW, ZSW, HW, LAN, WAN...) ?
IS/ICT Operational Management
(9) IS/ICT development projects management
(development, maintenance, implementation) ?
(10) IS/ICT operations management (services and
resources) ?
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KIT reference model implementation

• Kick-out workshop
• Model components selection
• Model relations selection
• Model database and front-end customization
• Model front-end training
• Component and relations editing (coached)
• Integrity reports generation
• Model application

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KIT reference model implementation lessons
learned

• Positive
• IS/ICT management is motivated i a way We are
  building our IS/ICT management system
• Easy to use tool
• Structured approach no plain text better
  integrity
• Knowledge moved from heads to shared resource
• Other
• KIT model is no COTS
• It cannot be implemented without coaching
• Still need a customization
• IS/ICT managers are different therefore each
  implementation is different

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KIT reference model plans for the future

• Content versions
• Content profiling

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IS/ICT MANAGEMENT REFERENCE MODEL

• Questions ?