ISO 9000 : 2000

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ISO 9000 2000

• ???????
• ISO 9000 1994
• ISO 9000 2000
• 1994 ? ? 2000 ????
• ISO 9000 ????

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• ???????

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• 1??ISO
• 2ISO???
• 3ISO 9000?????
• 4?????ISO 9000
• 5ISO 9000??

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??ISO

• International Organization for Standardization
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• ?ISOS?
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2ISO???

• ????????(IEC-Interational Electrotechnical of the
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• 1946?12?24????????ISO
• ?1947?2?23?????????ISO????????

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??????????(DEVCO)
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ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO/IEC???
???????(STACO)
???????(STACO)
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3ISO 9000?????

• ????????? -?????????MIL-Q-9858A ????????
• 1??
• 2??
• 3??
• 4??
• 5??
• 6??

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3ISO 9000?????

• ????????? -?????????MIL-Q-9858A ????????
• 7??
• 8??
• 9??
• 10??
• 11??
• 12????

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AQAP(Applied Quality Assurance Publication)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
AQAP (????????)
AQAP (????????)
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BS 5750
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
AQAP (????????)
DFF. STADNARD (Q) (I) (I)
AQAP (????????)
DFF. STADNARD (Q) (I) (I)
AQAP (????????)
DFF. STADNARD (Q) (I) (I)
AQAP (????????)
05/21
05/24
05/29
BS 5750 1979 (Q)
(I) (I)
BS 5750 1979 (Q)
(I) (I)
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?????ISO 9000

• ?????????????????
• ????????????????????????,????????????

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ISO 9000??

• ISO 9001
• ISO 9002
• ISO 9003
• ISO 9004

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ISO 9001 ISO 9003

• ????????,??????????BS 5750???
• ???NFS 50-110
• ????AS 1821?1822
• ????CSAZ 299.1-299.4
• ??NS 5801?5802?5803
• ??SN 029100A?100B?100C

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ISO 9004

• ????????,????????ANSI Z1.15???
• ???NFX 50-110
• ???BS 4891
• ????CSAZ 299.0?CSA??0374
• ???DIN??55-355

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MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
AQAP (????????)
AQAP (????????)
AQAP (????????)
AQAP (????????)
DEF Standard (???????)
National Standard (??????)
National Standard (??????)
BS 5750 (??????)
ISO 9000 (??????)
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??ISO9000????

• 1993 2060
• 1994 3960
• 1995 7840
• 1996 12613
• 1997 18581
• 1998 24987
• 1999 33054
• 2000 35018

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• ????????
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ISO 9000 2000

• ? ISO 9000 1994
• ???

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IS090001994??????

• ??ISO8402?????
• ??ISO9000??????????
• ??ISO9001 ?IS09002 ? IS09003???
• ??????
• ??IS09004?????????

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ISO 9000???????
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???ISO9000?

• ISO9000????????????
• IS09000?????????,?????,?????ISO9001? ISO9002?
  ISO9003??????

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???IS09001?

• ISO9001???/???????????????????
• ISO9001??????????????????????????,??,?????????????
  ???ISO9001?

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• ISO9001???,?????(?????)???????????????????????????
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???ISO9002?

• ISO9002???????????????????????(????ISO9000????????
  ??)

?? ISO9002???,???????????? ?????????????????????
, ???????????????????,?? ???????????????????????
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???ISO9003?

• ISO9003?????????,?????????????????

?? ISO9003???,???????????, ???????????????????
??? ???
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???ISO9004?

• ISO9004???????????????
• ???,???????????????
• ???
• ISO9004??????????????,???????????,?????????????

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ISO9000???????
???? 9001 9002 9003
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ISO90001994?????

• ISO????????,????????????
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ISO90001994?????

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• ??ISO9000?,???????,?????

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ISO 9000 2000

• ? ISO 9000 2000
• ???

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ISO 90002000?????

• 2000????ISO 9000????????????2000?12?15??????1994??
  ?????,2000????ISO 9000??????,??????,??????????????
  ?????????
• ?ISO 9000???????????ISO 9001?ISO 9002?ISO
  9003,2000????,?ISO 90001/9002/ 9003????,ISO
  9000????????????ISO 90012000?

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ISO 90002000??????
????? ?? 94??????
ISO 90002000, Quality management systems Fundamentals and vocabulary ?????????,??ISO 9000??????????????????? ??ISO 8402?ISO 9000-1
ISO 90012000, Quality management systems - Requirements ??????????????????????,????????????? ??ISO90011994? ISO 9002??ISO 9003
ISO 90042000, Quality management systems - Guidelines for performance improvements ?????????????????????,????????????????? ?? ISO 90041994
ISO 19011, ???????? ????????????????????? ??ISO 10011-1?ISO 10011-2?ISO 10011-3?ISO 14010?14011?14012
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ISO 90012000???

• 4.2.1??
• 4.2.2????
• 4.2.3????
• 4.2.4??????
• 5.??????
• 5.1??????
• 5.2????
• 5.3????
• 5.4??
• 5.4.1????
• 5.4.2????????

• 1.????
• 1.1??
• 1.2??
• 2.????
• 3.?????
• 4.??????
• 4.1????
• 4.2?????

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• 5.5????????
• 5.5.1?????
• 5.5.2????
• 5.5.3????
• 5.6????
• 5.6.1??
• 5.6.2????
• 5.6.3????
• 6.????
• 6.1????
• 6.2????
• 6.2.1??
• 6.2.2????????
• 6.3????
• 6.4????

• 7.????
• 7.1???????
• 7.2???????
• 7.2.1????????? 7.2.2?????????
• 7.2.3????
• 7.3?????
• 7.3.1???????
• 7.3.2???????
• 7.3.3???????
• 7.3.4???????
• 7.3.5???????
• 7.3.6???????
• 7.3.7??????????

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• 8.????????
• 8.1??
• 8.2?????
• 8.2.1?????
• 8.2.2????
• 8.2.3????????
• 8.2.4????????
• 8.3????????
• 8.4????
• 8.5??
• 8.5.1????
• 8.5.2????
• 8.5.3????

• 7.4??
• 7.4.1????
• 7.4.2????
• 7.4.3???????
• 7.5???????
• 7.5.1????????
• 7.5.2???????? ???
• 7.5.3??????
• 7.5.4????
• 7.5.5????
• 7.6??????????

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????????????,??????????

• (?)? ??????????
• 1?????(Customer Focus )
• 2?????(Leadership)
• 3?????(Involvement of people)
• 4?????(Process Approach)
• 5??????(System Approach to Management)
• 6?????(Continual Improvement)
• 7????????(Factual approach to decision making)
• 8?????????(Mutually beneficial supplier
  relationship)

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(?)? ??????(Process Model)?????
P D A C
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(?)???????,??????????

• ???????ISO 90012000????????????
• 1?????
• 2?????
• 3?????
• 4?????

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(?)? ?????????????,??????

• ISO 90012000???????????????????????????????????
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(?)? ????????????

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