UOM Library Sharing Best Practices Anna Fragkou

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UOM Library SharingBest PracticesAnna Fragkou
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Commitments

• Standards
• International Standards Greek reality
• Awareness
• International practices trends
• Innovation
• Users needs
• National/institutional policies
• Participation in national European
  programmes/projects
• Hellenic Academic Libraries Link (HEAL-Link)
• Personnel training development

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Regulations Planning

• Library strategic planning 2002-2006
• Library organization chart and operation
  regulation (2002)
• Library emergency plan
• Secondary regulations (for several Library
  operations)
• Marketing plan (2007)

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Rules Policies

• Collection management development rules (Course
  analysis, OCLC/WLN Conspectus)
• Technical processing of material policies
  (website, 2007)
• Circulation rules e-reserve collection rules
• A/V room usage rules
• e-Question service rules
• Services to VIP manual (ACCELERATE project)
• Train the VIP user manual (ACCELERATE project)

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Respond to Users

• Filling forms for
• New acquisitions
• Priority in technical processing
• Interlibrary loan
• Reserve Collection
• e-Question service

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Services offered

• Standard services
• Print electronic collections
• Databases, e-journals, Internet
• Circulation interlibrary loan document
  delivery
• Reference services
• Users awareness (Library website e-mails
  Library Newsletter)
• Information literacy program
• Facilities, equipment, applications
• reading space, copiers, A/V equipment,
• computers, wireless LAN (new), controlled access
  environment,
• self check-out, anti-theft security system gt
  RFID (2007)

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Services offered (2)

• Special services
• Services to VIP (adaptive equipment, space,
  tactile maps, digitization)
• Seminar on developing services to VIP (libraries)
• Seminar on the use of e-resources (VIPs) (new)
• e-Reference services e-Question (OCLC
  QuestionPoint)
• New acquisitions electronic show-room
• A-Z integrated journal access environment
• Virtual Learning Environment
• Institutional Repository (new)

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Control Assessment

• Annual Library report
• Internal annual reports of Library Departments
• Statistical data (Total Quality Management Unit
  University of Ioannina)
• Personnel assessment reports (government
  standard)
• Visits to the Library premises

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Services assessment

• Information literacy program assessment form
• e-Question service assessment form
• Seminar on developing services to VIP (libraries)
  assessment form
• Databases usage
• Library website visits
• LibQual (2007)

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Community assessment

• User needs survey (1997)
• New user needs survey (2007)
• User satisfaction survey (2007)

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Internal Communication

• Interviews with Library personnel
• Departmental meetings
• Personnel meetings
• Library internal e-mailing list

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• We are doing our best
• to get the best for our users