Outsourcing

1
Outsourcing

• Why Outsource?
• What Outsource?
• Experiences with Outsourcing
• Tales of Wonder, Tales of Woe

2
Speakers

• Al McCord, U. Michigan
• Doug Gale, CREN
• Russ Vaught, Penn State

3
Definition of Outsourcing(Horgan, McCord and
Boone )

• Contracting another organization, either
  internal or external, to provide IT services
  formerly provided by a campus IT unit
• www.umich.edu/amccord/outsourcing.pdf

4
Why Outsource?(thanks to Al McCord, Allison
Dolan, Ken Klingenstein)

• 1) Focus IT Organization
• 2) Meet Short-Term Needs
• 3) Lack Skills In-House
• 4) Share Risks
• 5) Save Money
• 6) Political Pressures