How to Request Materials Tutorial

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How to Request Materials Tutorial

• Order, Borrow, Renew made easy
• (expected running time 7 minutes)

Oregon State Library
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Getting Started

• To advance the slides of this tutorial
• Click the left button on your mouse, or
• Press the space bar
• All other animations are automatic.
• Before you can begin using Order, Borrow, Renew
  services, you must be a registered patron of the
  Oregon State Library. As a state agency
  employee, being registered also allows you access
  to our collection of databases, which you can use
  to locate journal articles (either citations or
  full text, depending on the database).

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Registering for Services

• If you have not registered for our services,
  click the link at the top of the page labeled
  Home, then follow the directions on the Getting
  Started page to register.

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Forgotten Username and PIN

• If you are registered, but cannot remember your
  username or password, here are some helpful
  hints
• - Your username is your state email address with
  your 3-digit agency code attached to the end
  (i.e. joe.r.smith543)
• - Your PIN number can be any 4-digit number you
  prefer (birthday, phone number, SSN, etc.)
• You may also request this information by clicking
  the link at the bottom of the page labeled Get
  username and PIN reminder. Follow the
  instructions on the page you are then redirected
  to, or you can call 503-378-8800 for immediate
  assistance.

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Requesting from the Catalog

• There are several ways to request materials from
  the Oregon State Library.
• When searching our catalog, if you find an item
  of interest you would like to request, click on
  either of the two red Request buttons, which
  will redirect you to our State Employee
  Information Center (SEIC) website Order, Borrow,
  Renew logon page.

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Requesting from a Database

• If you are searching through one of our databases
  and find an article you would like to order, find
  and select the Request from State Library link.
  
• The specific location of this link varies from
  database to database, but it is usually located
  at the top or bottom of the article citation
  page. Once you select this link, it too will
  redirect you to the SEIC Order, Borrow, Renew
  logon page.

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Logon to Order Borrow Renew

• Once redirected,
• enter your username and PIN number into the
  appropriate fields,
• check the box under the Request/Borrowing
  Agreement,
• then select Logon.

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Submitting Your Request

• After selecting Logon, you will be taken to the
  appropriate materials request form (this example
  is for a book request article requests will
  appear slightly different).
• All the information from the catalog or database
  citation should automatically appear in the
  proper fields.
• Check to make sure the information is correct and
  that all required fields are filled, then scroll
  down to the bottom of the page and select Submit
  Request.

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Manually Input Request

• If you know the type, title, and author of the
  item you wish to request, you can manually input
  the information directly into the request form.
• From the SEIC website (http//library.state.or.us)
  , select the Services menu option on the left
  hand side, then logon to Order, Borrow, Renew as
  before.

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Manually Input Request

• You can also find a link to Order, Borrow, Renew
  on the Getting Started home page under the
  sub-heading Quick services.

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Manually Input Request

• On the left-hand options column, select the
  appropriate material type under New Request.

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Manually Input Request

• Once redirected, fill out as many fields of the
  request form as you can.
• Several fields are marked with a red asterisk
  (), indicating they are required in order to
  complete the request. This information will help
  us locate the item you are looking for. If you
  do not know a particular piece of the required
  information, put NA in the field.
• Once finished, scroll down to the bottom of the
  page and select Submit Request.

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Check Your Request Status

• Once you submit a request, you can check its
  status from the Order, Borrow, Renew Main Menu.
  Your outstanding requests will appear in the
  table, including the transaction number, type,
  title, author, and status of your request.

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Viewing Your Requests

• You can select any of the viewing options on the
  left column to filter which requests appear in
  the table.
• Use these links to check the status of your new /
  in process requests, or your request history.

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Edit or Cancel a Request

• If you would like to edit or cancel a recent
  request
• select the Outstanding Requests option,
• then click on the 5-digit transaction number of
  the request you wish to edit or cancel.
• However, these options are only available for a
  limited amount of time (sometimes less than an
  hour), so be sure to make any changes to your
  request as soon as possible. If the following
  options are not available, please call our
  Reference Staff (503-378-8800).

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Edit or Cancel a Request

• The requests information will appear with
  options at the top to Edit Request or Cancel
  Request. Select the appropriate option.

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Editing a Request

• Edit Request will allow you to change information
  on the materials request form.
• When you have finished editing your request,
  scroll down to the bottom of the page and select
  Submit Request.

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Canceling a Request

• Cancel Request will remove the selected request
  from the list of your outstanding requests.

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Resubmitting a Request

• If you
• Cancel a request by accident
• Wish to resubmit a purposefully cancelled request
• Or your request was cancelled because the
  material was unavailable at that time, you can
  resubmit the request.
• From the main menu, select the Cancelled
  Requests viewing option on the left-hand side.
  Then click on the 5-digit transaction number of
  the cancelled request you wish to resubmit.

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Resubmitting a Request

• You will be redirected to the request information
  form. At the top, select the option labeled
  Resubmit Request.

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Resubmitting a Request

• You will be redirected to the materials request
  form. Double check the information in the form,
  then scroll down to the bottom of the page and
  select Submit Request.
• The request should then reappear in your
  outstanding requests table.

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Getting Further Help

• If you still need further help / have questions
  about the Order, Borrow, Renew process, you are
  welcome to call our Reference Line at
  503-378-8800, or our Document Delivery program at
  503-378-5022
• You can also email questions to
• Reference Staff reference_at_library.state.or.us

Oregon State Library