Developing Port Performance Assessment Tools

1
Developing Port Performance Assessment
Tools African Ports Maritime Conference 27-30
November, Swakopmund, Namibia
2
TLB comprises three sections facilitation,
transport and policy legislation and the
ASYCUDA Programme.
UNCTAD
Research
Intergovernmental
Technical assistance and capacity building
The work of the TLB within UNCTADs three pillars
3
A Port Performance Measurement may comprise
internal control tools and an external
benchmarking index.
Internal
External
Port Performance Controlling System
Port Performance Index
Port performance
gap
1
2

1. Measure
2. Evaluate
3. Plan
4. Improve

3
4
4
The PPC system would aim at increasing efficiency
and performance along the entire port process.
- Schematic -
Vessel dwell time in port
Turnover ratio of goods
Losses of goods
external
external
port logistics
Outbound logistics
Inbound logistics
Warehouse logistics
Object of investigation
Flow of goods and materials
Truck waiting time
Time per stock removal
5
The PPC system comprises three fields to be
defined and adapted according to needs.

• Goal system
• KPI (e.G. type, monitoring cycle, source of data,
  )
• Visualization (e. G. BSC, )
• Critical values (e.G. escalation levels, )
• Recipient (e.G. process owner,)

PPC Measurement system
Port performance Controlling
PPCOrganisation
PPC Steering tools

• Incentive scheme
• Ranking

• Process owner
• Q-circle/TPC-circle
• Continuous improvement
• Idea management

6
The Port Performance Controlling system would aim
at increasing efficiency and quality along the
port process and at its interfaces.
PPC measurement system

• KPI levels
• Critical levels
• Report recipent

average
Measuring P-levels
Inbound logistics
Warehouse logistics
Outbound logistics
Feedback loop
Improving P-levels
Quality organisation

• Process owner
• Q-circle/TQM-circle
• Continuous improvement
• Idea management

7
The methodology of a Port Index would be based on
a needs assessment
1
2
3
Gathering data
Evaluation and Feedback
Design and launch of index
Ports worldwide

• Labor performance
• Equipment and capacity
• Time performance
• Cost performance
• Green performance

UNCTAD
8
The port index would be developed and monitored
by a neutral body
Port index
Benefits

• Provision of worldwide benchmarks to ports
• Monitoring of performance developments over a
  longer time series
• Results evaluation by a neutral and external body
• Constant update of measurement technique based on
  feedback of partners
• Optional On demand provision of in detail
  analysis of port performance and suggested steps
  for performance improvement

1
2
3
4
5
6
9
African Ports Maritime Conference 27-30
November, Swakopmund, Namibia
Thank you
Hannes Finkenbrink UNCTAD Trade Logistics
Branch Hannes.Finkenbrink_at_unctad.org