HR Training

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1981 - 1994 ????,?????? ???? 1994 1998
?????? , ????? ATT, NCR 1998 - 2000
????? ??,LCL
??? Jane LU ?????? LCL????????
???? ???ATT?NCR??????????????????
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• 2. ??????
• 3. ??????????
• 4. ??????????
• 5. ??????
• 6. ????????

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• 1. ?????????????

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???????????????????????????????????????!??????,?
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??????????? - ?????
Systems Infrastructure ??,????
Current State ??
Desired State ??
Strategic Gap? ??????
People attitude, skills and behaviors ?????,?????
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1? ???????? 2? ?????? 3? ?????? 4? ?????? 5?
???? 6? ??,?????? 7? ????
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Phase I To market people development ???? as a
competitive advantage ??????????? Phase II To
encourage management ???? to drive and carry the
people development charters
??????????????? Phase III To increase
employees access ???? to learning for
continuous improvement
??????????
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• 2. ??????

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???????? 6. ????????? 7. ??????
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6.????
7.????
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1. Objectives Set Up ???? 2. List of
Targeted People for Interview ???????? 3.
Survey Form Development ????? 4. Time
Table Development ???????
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Interviewee Date
Interviewer ???? ?? ???
Please answer the following questions ??????? 1.
For your department, what are the most
important things you would like to improve?
?????,??????????????? 2. For employees (your
manager), what would you like them to improve?
???????(??),??????????????? 3. For
yourself, what would you like to improve?
????,???????????????
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• 3. ??????????

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4-5?
2-3?
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A
Overseas Training
B
C
CW
A
C
KT
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• 4. ??????????

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• Framework for People Development
• ? ? ? ? ? ? ? ? ?
• Learning Development Curriculum
• ? ? ? ? ? ? ?
• Course Descriptions
• ? ? ? ? ? ?
• Registration Forms
• ? ? ? ? ?
• Training Record
• ? ? ? ?

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• E-Learning
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Name Position Hire NEO CSW
PSS KT MDP TM
Date ?? ?? ??? ???
?? ?? ???? ?? ?? ?? ?? ??
?? ??? ?? ??
?? ???? ?? ????. ?? ??? ???
IT?? ??? ???? ?? ????? ??? ??
96/12/13 97/3/20 97/3/22 97/12/20
93/5/7 93/6/20 93/6/22 95/6/7
94/7/10 97/3/17 97/10/20 97/10/22
98/2/15 98/7/5
98/5/5 98/8/10 98/8/12 99/8/10
99/2/8 96/6/8 96/7/20 96/7/22 96/12/10
97/5/6 97/7/9 96/10/5
99/2/9 99/5/12 99/5/14
99/8/10 95/10/9 96/2/20 96/2/22
96/10/5

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???????

• Companys Mission Objectives
• ????????
• Companys History Culture
• ????????
• Business Ethics
• ????
• Company Functions Overview
• ????????
• Products Introduction
• ????
• Quality Customer Satisfaction
• ????????????
• People Development Opportunity
• ??????
• Companys General Policies Principles
• ??????????

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• 5. ??????

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???????? Four Levels Training Measures
4?? Results
3 ????? Change of Behaviors
2 ???????? Understanding of Main Concept
1 ????? Reaction of Participants
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??? First Step

• ?????
• Reaction of Participants

1 ????? Course Evaluation Form
2 ?????????? Trainers Observation and
Recommendations
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??? Second Step

• ????????
• Understanding of Main Concept

1 ?? Test
2 ???? Role Play
3 ?????? Participants Training Report
4 ???? Other Method
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??? Third Step

• ????? Change of Behaviors

?? - ??? Implementation New Plan
1 ???? Training Officer 2 ???? Immediate
Supervisor 3 ????? HR Dept.
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??? Fourth Step

• ??
• Results

1 ???? External Evaluation
2 ???? Internal Evaluation
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?????????? Implementation Process
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???????? HR Department Responsibilities

• ??????????? Collect Action Plan
• ???????? Review with Management
• ??????? Communicate with supervisors
• ?? Follow Up ???? Telephone interview
• ?? Face to face interview
• ???????? Organize the meeting
  for better implementation
• ??????????? Provide assistance
  of checking/reviewing implementation
  of action plan
• ?????? Organize systematic
  coaching
• ?????????????? Reinforce the main learning points

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????? Responsibilities of Participant

• ??????
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????????? Responsibilities of Immediate
Supervisors

• ?????? Observe participants action and
  behavior
• ????????? Supervise the implementation
• ?? Coaching
• ??????? Checking the progress
• ???? Evaluation of Final Results

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???????????
Training Education ? ? ? ? ? ? ? - Planned
vs delivery ???????????? - Total participants,
??????,????/ training hours/man days
??/????? - Withdraw ratio ???? - Course
evaluation ???? - Training effectiveness
?????? measures - Training /employee ??????
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????????
?? Pre-Research
???? Tailor-Made Programs
???? Training Delivery
?? Follow-up
????? Further Development
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????! Thanks!
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A. B. C.
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