National Recognition Week for Hospital/Health System Case Managers

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National Recognition Week for Hospital/Health
System Case Managers
October 14- 20, 2012
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Table of Contents

• Outline Part I
• Information on what National Case Management Week
  is and ideas for recognizing staff
• Outline Part II
• Template for educating others about case
  management and its importance to your hospital
• Places for you to insert your hospital specific
  data

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Outline Part I

• American Case Management Association (ACMA)
• National Case Management Recognition Week
• Importance of recognition for case management
  services
• Selecting an annual case management recognition
  theme for celebration
• Recognition event suggestions

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American Case Management Association (ACMA)

• The ACMA is the first case management association
  specifically designed to address the needs and
  concerns of Hospital and Health System-based Case
  Managers
• The ACMA offers solutions to support the
  collaborative practice of Hospital/Health System
  Case Management

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Importance of Recognition for Case Management
Services

• The goal of this event is to create an
  opportunity for organizations to acknowledge the
  unique role of case managers (and those who
  support this process) in the delivery of high
  quality and cost effective health care services.

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Importance of Recognition of Case Management
Services

• Patients will have better access to the services
  of a case manager once physicians and ancillary
  staff possess an increased understanding of the
  role.
• Greater recognition for the effectiveness of case
  management practice will assist leadership in
  hospitals/health systems to determine whether the
  structures and processes needed to support their
  case management programs are fully in place.

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Recognition Event Suggestions

• Case Management Department Open House
• Community Resource Fair
• Case Management Staff Achievement Awards Ceremony
• Case Management In-Service
• Gifts such as Coffee Mugs, T-shirts, Name Badge
  Holders and other items with theme/logo -
  available to order https//www.jimcolemanstore.com
  /cmweek/
• Letter to Hospital Administration Announcing Case
  Management Week

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Recognition Event Suggestions

• Hold a drawing with prizes
• Certificates of Achievement for Staff
• Group Photos
• Display Storyboard Results/Outcome Projects
• Offer Education Sessions on Case Management
  Services

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Outline - Part II

• The Goal of Hospital/Health System Case
  Management
• Case Management Core Functions
• Key Outcomes of Case Management

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The Goal of Hospital/Health System Case
Management
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Hospital/Health System Case Management

• The goal of case management is to maintain
  optimal patient health status across the
  continuum of care in a manner that emphasizes
  both individual control over decisions and
  stewardship of resources.

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Describe Your Department-specific Team and Roles
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Hospital/Health System Case Management

• Case Management practice is the catalyst for a
  collaborative approach to care that is critical
  in meeting the complex clinical and psychosocial
  needs of patients and their families.

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Insert Your Organizational Chart to Illustrate
Your Relationship with Other Departments and
Services
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Case ManagementCore Functions
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Professional Background

• The majority of case managers in acute care
  settings are nurses and social workers who often
  work together as a team.

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Core Functions of a Case Manager

• Clinical Assessment
• Care Coordination
• Patient Education
• Counseling
• Case Monitoring and/or Clinical Pathway
  Management
• Discharge Planning
• Resource Management
• Patient Advocacy
• (Can be modified/customized to meet specific
  organizations role)

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Add Organization-specific Definition and/or Roles
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Critical Members of the Interdisciplinary Team

• The case manager creates the appropriate
  linkages with the health care team, insurance
  companies and community-based agencies to
  coordinate and implement a plan of care that is
  in keeping with the best interests of the patient
  and their family.
• (Can be modified/customized to meet specific
  organizational role)

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Case Management Key Outcomes
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Integral to Key Outcomes

• Case Management programs have been
• proven to increase organizational performance
• in areas such as
• Clinical Outcomes
• Patient Satisfaction
• Resource Utilization
• Financial Outcomes

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Insert Organization Specific Outcomes