Title: State Street Global Advisors: End-User Storage Management Case Study
1State Street Global Advisors End-User Storage
Management Case Study
- Arun Taneja, Founder and Consulting Analyst,
Taneja Group
2Agenda
- Todays storage challenges
- About State Street Global Advisors (SSgA)
- Guiding Principles
- Vision and Environment Overview
- Pillars of Storage Management
- Use of Management Solutions
- Key Take-Aways
3Todays Storage Management Challenges
- Data Tsunami
- Compliance and Regulatory Requirements
- Internal Service Level Management
- Fiscal Accountability
- Choosing the right management frameworks
- Which solutions are real?
4Who is SSgA?
State Street Global Advisors (SSgA) is an
acknowledged leader in institutional investing
with over 1.2 trillion in assets under
management. The world's largest institutional
asset manager and leader in several other
investment ranking systems.
5Global Alliance Companies
SSgA's Global Alliance Companies are innovative
investment companies that have been selected to
complement our existing investment capabilities.
Our goal is to identify, develop and manage these
diverse investment businesses to provide our
clients with an expanded selection of specialized
equity, fixed income, absolute return, private
equity and real estate options. There are 28
Global Alliance companies.
Advanced Investment PartnersAIP is an asset
management organization offering investment
management based on nonlinear quantitative
techniques
State Street Global Advisors and ABP, one of the
world's largest pension funds, created a
jointly-owned subsidiary, State Street Global
Alliance, LLC, focused on partnering with
innovative asset management firms
Asian Direct Capital ManagementADCM provides
investment advisory services to institutions
seeking to invest in private equity in Asia.
Innovest Strategic Value Advisors, Inc.Innovest
Strategic Value Advisors, Inc. is an investment
research and sub-advisory firm specializing in
analysing companies' environmental and social
performance and their impact on competitiveness,
profitability and share price performance.
6Supported Applications
Pre-Trade
Trade
Post Trade
Global Access
Large Block Trades
5,000,000,000
7Road to the Vision
- Increasing
- Consolidation
- Standardization
- Service Levels
- Automation
8SSgA IT Guiding Principles
- Technology is a means to an end and not an end
onto itself. - IT can provide competitive advantage by giving
core business key capabilities and flexibility - Alignment with core business goals and
shareholder value - Invest heavily in technology to meet commitment
to key stakeholders - Clients
- Employees
- Shareholders
- Culture of innovation with proven technologies
- Focus value maximization versus cost minimization
- Accurate accounting based on fixed and variable
costs
9Current Vision
- The SSFC storage team acts as a Fluid Service
Provider
10SSgA Storage Infrastructure Overview
- Over 100 TB of primary capacity allocated to
applications - 1000 ports in 11 Fabrics
- Storage Platforms
- DMX 800, 1000, 2000
- CLARiiON 800
- NetApp
- HP EVA
- Storage Networking
- Mostly McData
- Some Cisco and Brocade
- Hub-spoke architecture
11IT Environment (Partial)
12Pillars of Storage Management
- Emancipating principle its about people and
their orientation not the technology - Drive down costs through sharing of resources
- Improve management by standardizing technology
and sharing storage management expertise - Implement service level approach to storage
align appropriate resources based on business
needs - Provide complete service throughout data life
cycle
13Processes
- SSFC storage services provide case by case
business analysis for each application including
data classification. - The analysis and classification allows for the
appropriate solution (resources / service level).
- The storage team creates a service level
agreement for each respective application. - In turn, the design, standard operating
procedures and overall support are derived from
the service level requirements. - Individual technologies and devices are
predefined and tiered, enabling flexible standard
offerings at tangible costs in economic scale.
14Data classification parameters drive tiers
Parameters
Tiers
- Capacity growth
- Availability/reliability
- Required mgmt effort
- Level of change
- Performance
- of data copies
- Media type
- Connectivity
15SSgA Storage Organization
75 RD 25 Ongoing Ops
16Ongoing Operations
- By Functional Expertise
-
- Storage Engineering
- Fabric Allocation
- Technology deployment methodology
- Storage provisioning
- Technology Interoperability
- Backup Engineering
- Level two support (i.e. in-depth trouble
shooting) - Storage Operations
- Storage side monitoring
- Level one support (i.e. capacity and performance
issues) - Zoning and LUN Masking
- Day to day maintenance tasks
- Reporting (AppIQ)
- Business Analysis
- Customer interface (AppIQ)
17Storage Maturity Model
- Description
- The Storage Maturity Model is a standardized
method to measure process maturity on a scale of
1 to 5 - High maturity is not necessarily good process
maturity should be aligned with importance
(value) - Approach
- Discrete processes are determined
- Process Maturity is measured
- Appropriate maturity is determined
- Processes are refined as necessary
- Maturity Levels
Level Name Description
1 Implement Ad-hoc, reactive, firefighting, mini-islands
2 Monitor Proactive / reactivate, trained people, islands
3 Manage Documented, standardized products and procedures, Tiered Storage
4 Service Metrics for deliverables and Processes, Client Service, Tiered Storage by Data Set
5 Fluidity Continuous improvement with Feedback, Competitive Advantage, Storage Web
18Storage Activities
19Utilized Products
ECC AppIQ StorageAuthority Suite Veritas
Volume Manager EMC Timefinder Veritas
Volume Replicator Equalogix EMC SRDF Veritas
Cluster Server McData 4500 EMC
Optimizer FAS960 EMC DB Tuner Net Apps Virtual
File Manager DMX2000 Synchronous Snap
Mirror DMX1000 Tivoli Storage Manager DMX800
Gresham EDT CX600 McData 3232 Navisphere
Manager Symmetrix 8730 Centera Documentum L700E
StorageTek HP EVA McData 6140 Onaro SanScreen
STK ACSLS
20No One Size Fits All Management Solution
Solution Purpose Primary Users
AppIQ Service level view Customer facing views Assembly line Operations/ Business Analyst
Control Center Provisioning/allocation Deep dive Tier 3 troubleshooting Engineering
Onaro SANScreen Change management Reconciliation system Engineering
21Legacy Rendering
22AppIQ Rendering
Topology visualization
EMC Symmetrixport impact analysis
McDATA swtich port impact analysis
EMC Symmetrix capacity view
McDATA switch capacity view
23Approach to Management Tools
- Poor craftsmanship will not be fixed by tools
- Tools must enable you to generate a return on
capital investment - Dont become a puppet of the tool
- Can give you a warped perception of the world
- Can help communicate concepts and augment sensory
perceptions - Specialization creates over-reliance on tools
Doesnt address real symptoms
24Lesson Learned from Management Solutions
- Management app needs management
- Identify deployability issues due to agents and
scalability limitations - Increase automation requires focus on change
control
25What the Future Holds
- New ways of thinking about allocation metrics
- Primary, Mirror, BCV, R2
- Inventory management concepts charge internal
customers based on predictability of requests - Physical capital assets maintained on hand
- Human resources necessary to make changes
- Automated/policy-based classification of data
sets - Transparent data movement between storage tiers
based on business context (ILM) - Value of information to business changes over time
26Key Take-Aways from SSgA
- Focus on the people and their approach
- Block out everything you know about technology
- Service levels add a layer of abstraction to your
interaction with business - Cut down on perception management
- Define flexible tiers based on internal customer
survey and available technology options - Apply KISS whenever possible
- Make your work enjoyable stick to your
principles - Ability to compose technologies gives
competitive advantage people are the composers.
27Thank you!
- Arun Taneja
- arunt_at_tanejagroup.com