Toyota Vehicle Delivery Enhancement

1
Toyota Vehicle Delivery Enhancement

• Course Objectives
• To gain a better understanding of the features or
  controls that your customers say are difficult to
  understand or use.
• To acquire new presentation techniques to
  minimize your customers concerns with those
  features that are difficult to understand and use.

2
Solutions

• The video you are about to see contains
  interviews of several Sales Managers and Sales
  Consultants providing their take on the vehicle
  delivery process.
• Record key points in your participant and be
  prepared to answer the questions posed on the
  video that is outlined in your participant guide.

3
Sales Consultants and Sales Managers
4
Customer Issues

• This next video takes a look at the features that
  customers report having difficult using.
• Be prepared to answer the questions posed on p. 8
  of your participant guide.

5
Owners
6
Cruise Control Functions

• The video you are about to see provides you with
  a detailed description of how you can demonstrate
  cruise control to your customers.
• Pay keen attention to the functions the video
  explains as well as how you can explain those
  functions in your own words.

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Cruise Control
8
Wipers Washer Controls

• Research has indicated that 53 of Toyota
  customers reporting, find wipers and washer
  controls confusing.
• Watch the video and identify key points for
  explaining wipers and washer functions and come
  up with your own way of how you could explain
  them.

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Wipers Washers
10
Heating, Ventilation and Air Conditioning (HVAC)

• The final video today covers how a RAV4 HVAC
  system could be explained.
• Similarly to the previous exercises, you will be
  asked to identify the functions used in the video
  to demonstrate the functions.

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HVAC