Supportive Housing: A Community-Based Approach

1
Supportive HousingA Community-Based Approach

• Presented by
• COMMUNITY HOUSING PARTNERSHIP
• San Francisco, California

2
Supportive HousingA Community-Based Approach

• Agency Overview
• Community Housing Partnership Model
• Community Development Projects
• Supportive Housing Operations

3
Community Housing PartnershipAgency Overview

• Formed in 1990 to address an alternative to the
  homeless crisis in San Francisco
• CHP formed by two community based groups
• Council of Community Housing Organizations
• Coalition on Homelessness
• Purpose
• To integrate permanent, affordable housing with
  support services, economic opportunities and
  community organizing, offering a range of
  resources to help people move beyond homelessness

4
Community Housing PartnershipAgency Overview

• 16th Year of Operations
• Seven Operating Properties
• 429 Units (313 Single 116 Family)
• Six Properties in Development
• Single Adults Seniors Families (435 units)
• 90 Staff (Over 50 Formerly Homeless)
• Annual Budget of 6.2 million
• Three major program areas
• Housing Tenant Services Community Development

5
CHP Model Core Values

• CHP is tenant-driven
• We always include tenants in every aspects of the
  organization
• CHP sites are communities, not programs
• Our housing is permanent and services are
  voluntary
• Facilities are not clean and sober
• CHP is professional and accountable

6
CHP Model Core Values

• CHP is an advocate
• We focus on client advocacy AND systemic change
• CHP maximizes economic benefits
• We hire from the community strive to create new
  job opportunities
• CHP is a partnership between tenants, staff,
  Board and allied agencies

7
CHP Model Fully Integrated
8

• COMMUNITY HOUSING PARTNERSHIP
• COMMUNITY DEVELOPMENT PROJECTS

9
Employment Training
10
Economic Development
11
Community Organizing
12

• COMMUNITY HOUSING PARTNERSHIP
• SUPPORTIVE HOUSING
• OPERATIONS

13
Housing Development

• Housing is developed by CHP staff, sometimes in
  partnership with other nonprofit developers
• Cost is approximately 300,000 per unit
• Developments take approximately 3-5 years to
  complete
• Funding
• 40 Low Income Housing Tax Credits (4 credits)
• 33 City of San Francisco
• 25 State of California (MHP)
• 2 Federal Home Loan Bank (AHP)

14
Characteristics of CHP Housing

• Buildings should include families and singles
• Units should have bathrooms and cooking areas
• Common space is designed to meet multiple needs
• Services are available at all sites
• Tenants pay no more than 30 of their income to
  rent

15
Senator Residence
16
Characteristics of CHP Tenants

• Over 1,000 households on the waiting list, 1-2
  year waiting period
• 98 of the tenants screened are offered housing
• Demographics
• 23 are seniors
• 3 are monolingual
• 12 are veterans
• 49 have substance abuse issues
• 58 have a physical or mental disability
• 100 have experienced homelessness

17
Property Management

• Customer Service
• Staff are trained in customer service and
  de-escalation
• Rules are clear and followed consistently
• Tenants have a voice in building operations
• Property Management Tenant Services work as a
  team
• Weekly site meetings
• Quarterly all-staff meetings
• Integrated goals
• Security and safety are critical
• 24hr front desk coverage
• Cameras and alarm systems
• Tenant involvement

18
Tenant Services
19
Site-based Staff
20
Cost

• Property Operations
• 8,000 PUPY
• 9 FTEs/site
• Tenant Services
• 3,500 PUPY
• 25 tenants/staff

21
Funding Sources

• Property Operations
• Rent Subsidies (primarily HUD) 70
• Tenant Rents 25
• Other Revenue 5
• Tenant Services
• City of San Francisco 75
• HUD (McKinney) 20
• Grants 5

22
Outcomes

• Service Utilization Rate 92
• Outcomes vary based on individual goals
• Tenant Rent Collection Rate 97
• Housing Retention Rate 99.2

23
Supportive Housing OperationsLessons Learned

• Quality of housing design and operations is
  critical
• Property Management Tenant Services must work
  as a team
• Regular, structure communication is critical
• Community-based and professional are not mutually
  exclusive
• Homelessness is not a pathology community
  building is more important than treatment

24
For More Information

• www.chp-sf.org
• info_at_chp-sf.org
• 415-929-2470